NFT: Question for those who own/have experience with POS systems

I thought you meant POS as in Piece Of Sh*t. I was going to comment on Sharepoint.

In comment 11817874 fbdad said:

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I thought you meant POS as in Piece Of Sh*t. I was going to comment on Sharepoint.

Ha.

I was going to comment on anything made by PQSystems. Stay away, they suxity.

In comment 11817874 fbdad said:

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I thought you meant POS as in Piece Of Sh*t. I was going to comment on Sharepoint.

We are currently moving to sharepoint at our head office. So far it is slower, no one uses it, and in general there is no benefit. Working in IT must be a dream for some (slackers) and a nightmare for others (people trying to make improvements) from my experience with IT departments.

is that they sound good in theory and in demonstrations, but in practical applications can be a lot more challenging to implement. The people who buy the things get sold on the theory/demo and don't have to deal with the implementation nightmares.

phone number and credit cards. I don't see anything on the website that addresses that.

In comment 11817897 Peter in Atlanta said:

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phone number and credit cards. I don't see anything on the website that addresses that.

You can link multiple cards to one person. You have a default card that it would automatically select, if you choose to use a different one, you can simply change which one you'd liek to use at the terminal.

In comment 11817974 Sonic Youth said:

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In comment 11817897 Peter in Atlanta said: Quote: phone number and credit cards. I don't see anything on the website that addresses that. You can link multiple cards to one person. You have a default card that it would automatically select, if you choose to use a different one, you can simply change which one you'd liek to use at the terminal.

They should get a professional to make a video that shows it in action. Retailers will not only want to know how the POS system helps them but also how it helps the customer.

In comment 11817994 Peter in Atlanta said:

Quote:

In comment 11817974 Sonic Youth said: Quote: In comment 11817897 Peter in Atlanta said: Quote: phone number and credit cards. I don't see anything on the website that addresses that. You can link multiple cards to one person. You have a default card that it would automatically select, if you choose to use a different one, you can simply change which one you'd liek to use at the terminal. They should get a professional to make a video that shows it in action. Retailers will not only want to know how the POS system helps them but also how it helps the customer.

Absolutely agree. I'm actually meeting the founders on Saturday in order to not only get more on hands training with the product, but to film both a training video and a sales overview video. They just got a professional lighting rig, so I'm looking forward to filming it.

I am strongly considering leaving my current company to take on an initial role with them. It's a massive risk, but I'm only 25, have no family to support at this time, I feel this is a truly fortuitous opportunity that has popped up.

That being said, I am trying to learn more about the industry, competitors, market and space, potential needs of clients, etc... I'm in the preliminary information stages, and am fact finding based on personal contacts and first hand information.

In comment 11817994 Peter in Atlanta said:

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In comment 11817974 Sonic Youth said: Quote: In comment 11817897 Peter in Atlanta said: Quote: phone number and credit cards. I don't see anything on the website that addresses that. You can link multiple cards to one person. You have a default card that it would automatically select, if you choose to use a different one, you can simply change which one you'd liek to use at the terminal. They should get a professional to make a video that shows it in action. Retailers will not only want to know how the POS system helps them but also how it helps the customer.

This

The only POS systems I am familiar with are those in restaurants. It better do a lot more than let people pay. The one a buddy of mine uses sends the drink orders to the bar, food orders into the kitchen, etc. Cuts down on service time big time. Believe he's using a top Aloha. Link below.

This system seems to just deal in the payment end.

Correct me if I'm wrong Sonic.
Aloha - ( New Window )

They're the one who will have to convince the general public that it is safe, secure, and accurate. For the retailer, it will be just like any other POS system. For them, it will be all about the costs.

They need to toss their current videos. Crotch shots and bad voice over doesn't help with the professional look. "3 coffee shops all over the country..."?

.

its not just CC processing people need.. thats easy.. for example the system I work on daily as a buyer..

I need to access all the orders in the system..
Create PO's for those orders..
Order the items..
Receive the items and rectify pricing..
Make sure the customers are getting the items they ordered..
Enter new product into the system consistently..
Rectify Inventory constantly..

And thats a simplification of my tasks as buyer.. that has nothing to do with the sales department.. Service division or the Accounts Payabale and Receivable department who ALL work on the same POS system..

In comment 11818026 ctc in ftmyers said:

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In comment 11817994 Peter in Atlanta said: Quote: In comment 11817974 Sonic Youth said: Quote: In comment 11817897 Peter in Atlanta said: Quote: phone number and credit cards. I don't see anything on the website that addresses that. You can link multiple cards to one person. You have a default card that it would automatically select, if you choose to use a different one, you can simply change which one you'd liek to use at the terminal. They should get a professional to make a video that shows it in action. Retailers will not only want to know how the POS system helps them but also how it helps the customer. This The only POS systems I am familiar with are those in restaurants. It better do a lot more than let people pay. The one a buddy of mine uses sends the drink orders to the bar, food orders into the kitchen, etc. Cuts down on service time big time. Believe he's using a top Aloha. Link below. This system seems to just deal in the payment end. Correct me if I'm wrong Sonic. Aloha - ( New Window )

Yup, 100% correct. They've built recipe management in, and this is a complete system, so it tracks inventory, time clock punch in (by virtue of user ID with the biometric technology), etc.

it covers the whole 9. I've been trying to poke holes in the concept before I started working there, but they seem to have a lot of their bases covered.

their CTO did work on the revel POS system, so they have a lot of industry experience.

In comment 11818051 Blue Blood said:

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its not just CC processing people need.. thats easy.. for example the system I work on daily as a buyer.. I need to access all the orders in the system.. Create PO's for those orders.. Order the items.. Receive the items and rectify pricing.. Make sure the customers are getting the items they ordered.. Enter new product into the system consistently.. Rectify Inventory constantly.. And thats a simplification of my tasks as buyer.. that has nothing to do with the sales department.. Service division or the Accounts Payabale and Receivable department who ALL work on the same POS system..

yup, full inventory management systems, price management, order management. Not just a "CC machine"

are what are common issues for those of you who extensively work hands on with POS systems.

From the people I've talked to so far, a lot of the new ipad based inventory management systems have a terrible problem with crashing. Many old systems require someone to be on site or to remotely log into a server to view key metrics, so another nice thing is remote access to the system via a cloud system.

Can anyone give me insight into issues they are having with their current system, or a "wish list" as to where things can be improved upon?

In comment 11818029 Peter in Atlanta said:

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They're the one who will have to convince the general public that it is safe, secure, and accurate. For the retailer, it will be just like any other POS system. For them, it will be all about the costs. They need to toss their current videos. Crotch shots and bad voice over doesn't help with the professional look. "3 coffee shops all over the country..."?

It's in pilot mode right now, they've placed two large orders on hold for a pair of very, very well known fast food restaurants. when I questioned them on this, they said they need to run a pilot to make sure everything is smooth and iron out any smaller problems before rolling out orders that are numbering in the hundreds, which made sense.

You want to get a little bit of field testing before rolling it out into mega visible locations, so I think it's a good idea to start small and get feedback on a smaller scale initially

is right and it's comparable to the established systems in product and Tech support, the biggy , but you already know that, I don't see any reason not to get some market share.

Just like anything, the new kid on the block has to prove why they are better and shinier.

Those systems aren't cheap.

end systems, they all have remote log in.

I have a meeting in a few but will get with my buddy in NJ tonight or tomorrow and see if I can pry some wish list stuff out of him for you.

In comment 11818360 ctc in ftmyers said:

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end systems, they all have remote log in. I have a meeting in a few but will get with my buddy in NJ tonight or tomorrow and see if I can pry some wish list stuff out of him for you.

thank you. Cop thread aside, I do appreciate it.

It is very competitively priced. As it stands now, tech support is great, because the CTO can remotely log in and fix issues. Obviously this is not scalable, and I'm sure some vendors would have issues with this access if the company grew.

the nice thing is free lifetime updates of software. From what I understand, other POS systems charge a fee to upgrade.

for example where I work we sell clothing lines as well as many other accessories we but from vendors. Those vendors can send a file with ALL their data and we can upload and import ever bit of data into our system.. when you deal with product that changes seasons and year to year.. thats Huge..