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NFT: Experience with Email Newsletters/Marketing

Sonic Youth : 11/19/2014 6:28 pm
I always get great advice from BBI, and was wondering if anyone had any insight into email newsletters.

I work for a small cosmetic healthcare company, and have been working to fix some of the problems that we had been experiencing when I came in.

One of which was that our practices didn't feel adequately supported with ideas for how to market their product.

As such, I'd like to create a bi-weekly newsletter for our practices.

I'd like this newsletter to include some branding for our company, a couple quick bulletpoints and paragraphs, and an embedded Youtube video.

I have begun to research platforms, and have found a number of solutions. However, many of them see to be geared much more towards marketing and new customer acquisition, which isn't exactly what we are trying to accomplish.

I've researched Mailchamp, Infusion Soft, Constant Contact, Movable Ink, iContact, GetResponse, StreamSend, Campaigner, AWeber, and Jango Mail.

Of all features, the one things that are at the top of my wish list are:

1) Embedded video
2) Ability to brand while still having a simple layout editor.
3) Analytics (I honestly just want to see who opened the email and clicked on the video)
4) Potential CRM integration (we use Salesforce, and I'm not really sure if the CRM integration would be useful, but the capability would be nice. Not really essential however)
5) Simple way to input contacts.

This list would be closed off and wouldn't be public, so I'm not really worried about driving more people to receive the newsletter.


Does anyone have experience foraying into this field? Any tips or a service you would recommend? Does CRM integration really help that much for the purposes of an informational newsletter?

Thanks as always for any help!
I should add  
Sonic Youth : 11/19/2014 6:29 pm : link
Price is somewhat of a concern. I'd like to keep prices down, but none of the options are too expensive.

MailChimp is free up to 500 subscribers, so I'm tempted to try that one first.
I've had experience with MailChimp, Constant Contact, and iContact  
David in LA : 11/19/2014 6:33 pm : link
I'd go with MailChimp. Are you designing your own templates?
there is a free mailchimp add in  
jsboston : 11/19/2014 6:41 pm : link
for Google Docs. I've heard it works well. i don't know if it meets your feature requirements (e.g. video). you might need the real mailchimp app.

Constant Contact is easy if you're familiar with 1990s software (e.g. FrontPage).

If we have the ability to just put our Logo at hte top  
Sonic Youth : 11/19/2014 6:54 pm : link
I have no problem using something that is essentially a pre-made template.

Setting up a couple meetings with MailChimp and Movable Ink to see what they can do. I'm not very familiar with the 1990s software unfortunately, as I'm fairly new to all this and was still a kid throughout the 90s. However, I think I'll be able to pick up the interface fairly quick.

As previously stated, it seems most of these platforms are geared towards straight up marketing and new customer acquisition, while we are really just trying to get a newsletter out.

Thanks for the help guys!
Constant Contact is all about getting a newsletter out  
jsboston : 11/19/2014 6:56 pm : link
it's for SMB owners that want to touch base with their customers.
but i don't know if it has the features you need. you'll have to check. it's pretty easy to start a free trial.

Mail chimp is becoming the gold standard  
mattlawson : 11/19/2014 7:43 pm : link
I've used it. It depends on the kind of list you want to use for sure. But if any company had salesforce integration it would be that one.

Streamsend it's probably going to be your cheapest option - it's relatively easy to use but it's nothing like mail chimp.

I use both of these would recommend both.

The mail chimp feature that's nice is that it's about list size and you can send unlimited emails to that list. The caveat is the service is a bit harder to set up and they are very attentive to list emails and will double and triple check it for spam. In fact you may not be able to use it depending on who is on the list

Streamsend is based on a monthly quota of emails - but you can have as many lists as you want. And it's more lenient on your list imports.
I've had success using Vertical Response  
jmac13 : 11/19/2014 8:42 pm : link
.
Item #5 on Your List is a Big Key  
Jim in Tampa : 11/19/2014 9:00 pm : link
Many email/e-newsletter platforms (like AWebber) don't allow you to upload existing lists. They require that each contact on your list "opt in" before they receive your emails. This extra step means that many won't elect to subscribe, so you won't be able to send them anything.

I've used Campaigner for years because they do not have this opt-in requirement. I can upload a list of contacts and start sending emails to them right away.

And although all these platforms guard against having their subscribers send SPAM, Campaigner is a little more lenient, so your account won’t be flagged if a small percentage of recipients complain.
You can't embed video in email  
schabadoo : 11/19/2014 9:10 pm : link
Your lucky if all your images get through, especially to work email addresses.

When I code for video, I screenshot it with a play button on it and link to the video, like the default YouTube look.
Mail chimp, Constant Contact, Exact Target,  
schabadoo : 11/19/2014 9:13 pm : link
They allow cvs uploads of contacts and offer templates.

For small lists I'd consider Mailchimp, I believe it's still free under 1500 contacts.
Email services will host a video  
mattlawson : 11/19/2014 9:41 pm : link
And link it for you and give you stats on who watched it though.
forget embedded video  
giantfanboy : 11/19/2014 10:11 pm : link
no popular email clients will support embedded video

as in gmail , outlook ,mac mail etc



Do you want people  
KWALL : 11/19/2014 10:55 pm : link
people to read and absorb the content? Do you want them to actually watch the videos? If you do then DO NOT add all of the content in an email newsletter.

The last thing people want to see are long email messages. They rarely read them.

Do this:

1. Create a new website, blog, or use pages on your current site and place all of the content on these webpages. (This is very easy to do)

2. Use short email messages to drive traffic to these pages.

That is it.

If you create a page they can go back to it often and it will be easier to read/view.

If you use short email messages and allow the reader to go to website pages your % of people actually reading and watching the content will skyrocket.

I use Mailchimp, Icontact, Aweber, selfhosted autoresponders, and a few others. I help a lot companies, Realtors, etc with this. I'm not a fan of Mailchimp because it's not easy to create short messages or setup a series of emails to go out to a new subscriber.

Icontact is much easier. Icontact also has better analytics. You can track opens and clicks. It has a much cleaner dashboard. You can create an email template much easier with your logo and an area for content and just use it over and over again. Very easy to make different marketing lists and import leads into it. (You can copy & paste, import excel, or use optin forms).

BTW, as part of the content for the people, companies, or practices selling the products you should help them learn how to build their own email marketing lists of customers (works for both online sales and retail).

Email marketing and list building is missed by many businesses. It's an easy and effective way to bring customers back, generate traffic, and boost sales.

Hope this helps.
Icontact  
KWALL : 11/19/2014 11:02 pm : link
allows you to upload contacts without any optin or confirmation from the contact.

It seems your list is small? If it is icontact is only $19/month. If you are building larger lists the price will jump but you can call them and they will give you a break. I pay about 60% of the price listed on the site.
I think KWall's advice is on the money  
gidiefor : Mod : 11/20/2014 9:19 am : link
and that I may have to take another look at IContact -

I have three lists right now that I can't integrate - vertical response - which has gotten worse not better with the hallmark acquisition and no programable auto responder - Get response which has a knee-jerk reaction to list development but does have auto-responders - and automationwiz - which grabs up a list well but has a poor email programability

hey KWall - shoot me an email - michael at drop point hunter dot com
gidie  
KWALL : 11/20/2014 12:15 pm : link
Email is on the way.
Thanks so much for everyone's help!  
Sonic Youth : 11/20/2014 3:09 pm : link
Kwall, the information you have given me is invaluable. I'm definitely going to tailor our list towards having our current customers click a link to bring them to a blog that we will update bi-weekly.

I'm going to look into iContact. Does anyone have any experience with Movable Ink? I have a call with them in a few.
Sonic  
KWALL : 11/21/2014 1:48 pm : link
I'm glad it helped.

I don't use movable. A quick look one the site seems they offer responsive email messages. I'm going to go back and check into it.

However, I don't see it as necessary. I get that more are using phones to open emails but I think you can just use responsive website pages for your content and continue to send short email messages with links.
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