Archived Thread

Need Feedback on BBI Ad Issue with iPhone/Droid users

Eric from BBI : Admin : 5/23/2015 6:10 pm

The first fix seemed to help some, but not all.

The second fix seemed to make things worse.

We went back to the first fix and are looking for more feedback.

Could be we are dealing one problematic ad too so if you notice an issue only with one ad showing, please let me know (1) is it the top 300x250 ad or bottom, and (2) what ad? (URL for the ad would help)

Thanks!

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Toth029

Eric from BBI : Admin : 5/24/2015 5:52 pm : link

Keep me posted on this...let's see if it one ad or a bigger issue.

Eric

Bchurch : 5/24/2015 5:55 pm : link

Try testing the site on www.mobiletest.me. It allows you to test the site on most mobile devices and tablets and you can setup a free account. Hope this helps.

Bchurch

Eric from BBI : Admin : 5/24/2015 6:13 pm : link

Thanks!

On the phones on that site, it looks like the original post only has a few words per line, but the rest of the posts are OK.

However, I don't see that issue on the Droid my wife has and I think other phone users aren't seen that issue anymore.

Bchurch

Eric from BBI : Admin : 5/24/2015 6:20 pm : link

After I signed up for an account and began testing, now it looks normal. So far so good. All the various devices seem to be here (and multiple versions). Thanks!

Eric from BBI : Admin : 5/24/2015 6:22 pm : link

this, the Galaxy S4 doesn't show a problem.

On a Samsung droid..

Modus Operandi : 5/24/2015 7:37 pm : link

Was getting two massive ads blocking the OP yesterday, making threads unreadable. Now I'm just seeing the smaller ads at the bottom of the thread.

I just got the massive pop ups on the

Jon : 5/25/2015 7:39 am : link

Game of thrones thread. Nissan was one , the other wasn't loading

Now it's happening on this one

Jon : 5/25/2015 7:40 am : link

It seems to have something to do with

Jon : 5/25/2015 7:41 am : link

The upper one as the lower one is different each time. The upper one fails to load . All I get is a spinning arrow as it tried to.

Jon : 5/25/2015 7:45 am : link

Jon

Eric from BBI : Admin : 5/25/2015 9:54 am : link

I've seen that spinning ad a lot recently and it's annoying, but I haven't seen the pop-up at all. Are you saying there is a pop-up associated with it on your device? What device are you using? I'll test it on my end using that site branch sent me.

the problem is back this morning on droid

aquidneck : 5/25/2015 10:29 am : link

and this post isn't likely to help because it appears to be happening randomly and intermittently. Happens on lots of different ads but sometimes the same ads load in the right hand margin unobtrusively as they used to.

aquidneck

Eric from BBI : Admin : 5/25/2015 10:39 am : link

which problem? The few words per line?

aquidneck

Eric from BBI : Admin : 5/25/2015 10:40 am : link

also, which Droid version?

Yup

kelsto811 : 5/25/2015 11:12 am : link

I just had the few words per line problem on my iphone

Here is a screen grab

kelsto811 : 5/25/2015 11:15 am : link

just got the same as above on Raanan thread

micky : 5/25/2015 11:16 am : link

I have an iphone

Jon : 5/25/2015 12:26 pm : link

Guys

Eric from BBI : Admin : 5/25/2015 12:54 pm : link

which version of the iPhone?

and

Eric from BBI : Admin : 5/25/2015 12:57 pm : link

do you have the same issue when you view it in landscape on your phone?

we're

Eric from BBI : Admin : 5/25/2015 1:21 pm : link

going to mess around with this a bit...if it gets worse, please bear with us, but we appreciate any feedback.

RE: I

BigBlueDownTheShore : 5/25/2015 2:11 pm : link

In comment 12299314 Toth029 said:

Quote:

Just have an Acer smart phone and at times there's an ad atop of the page and it causes the page to get really out of whack. It causes each line to be separate from each other. For example:

It
looks
like
this.
Including
the
subject
line.

It doesn't always do it, so I assumed it was a specific ad.

I am having these same issues.

Android 5.0.1

liteamorn : 5/25/2015 3:59 pm : link

The newest update on my Samsung Galaxy S4, the site is and has been fine on my phone Eric, I get two ads either neatly on the right side, barely changing the look of the page, both in portrait and landscape.

I also checked it on wi-fi and 4g, not much of a difference either way.

liteamorn

Eric from BBI : Admin : 5/25/2015 4:07 pm : link

Thanks. So you're saying you are not having an issue? (That helps to know too).

Yes

liteamorn : 5/25/2015 4:25 pm : link

No problems at all

nexus 5

micky : 5/25/2015 5:01 pm : link

I go to landscape,ads pushed to right and is manageable.

the problem with going landscape to fix formatting

aquidneck : 5/25/2015 5:29 pm : link

Is that the size of the type can't be adjusted. Not good for the nearsighted if you don't have glasses nearby.

Eric

larryflower37 : 5/25/2015 5:32 pm : link

I have been having the same problem as the screen shot on my Samsung Note 4 for a couple of weeks.

But I am now more productive at work......

larryflower37

Eric from BBI : Admin : 5/25/2015 6:16 pm : link

the website emulator allows me to use Note 3 (not 4). In landscape mode, it seems to work. Is it doing it for your in landscape?

Eric

larryflower37 : 5/25/2015 6:55 pm : link

It does work in landscape mode.
Thank you!

I have the iPhone 4S

Jon : 5/25/2015 7:11 pm : link

Everything seems to work fine right now though.

I have iPhone 6 and things have been working

bradshaw44 : 5/25/2015 10:26 pm : link

Well for a couple hours now. No ad issues.

Back this morning

Jon : 5/26/2015 6:48 am : link

Here's what I see in landscape mode:

yeah, back this am on droid

aquidneck : 5/26/2015 7:29 am : link

A little different than before. This time OP and first responses only are obscured and reformatted by ad. Posts appearing after the ad ends are formatted correctly (although type size still not adjustable by touchscreen).

FYI, on a laptop with IE9

YAJ2112 : 5/26/2015 8:52 am : link

On all threads, all posts after the thread starter are not indented (ie, they are up against the left edge of the screen as opposed to being indented like the thread starter).

Eric I have the IPhone 4S

kelsto811 : 5/26/2015 10:08 am : link

Not having any problems today thus far

Damn

kelsto811 : 5/26/2015 10:08 am : link

As I said that, this thread zoomed in on me

Thanks everyone

Eric from BBI : Admin : 5/26/2015 10:09 am : link

the positive reports are countered by the negative ones. Driving me crazy. We're going to continue to tinker with some things.

==========

GiantFilthy : 5/26/2015 10:09 am : link

GiantFilthy

Eric from BBI : Admin : 5/26/2015 10:10 am : link

Device and version that device? Also, which browser?

Home and work computer.

GiantFilthy : 5/26/2015 10:12 am : link

Google Chrome on both.

.....

BrettNYG10 : 5/26/2015 10:32 am : link

Having issues with my work PC today - Windows 7, Chrome Browser. Been having issues with my Droid for a week or two (it was fine for one or two days).

iPad's been fine.

If you see weird spacing issues, reload/refresh your browser

Gary from The East End : Admin : 5/26/2015 10:34 am : link

I made some changes to big-blue.css and you may not have the latest version

Gary, you've put up test sites before I think

SwirlingEddie : 5/26/2015 10:53 am : link

Is it possible to try out these changes on a test server before implementing them on the live site?

SwirlingEddie

Eric from BBI : Admin : 5/26/2015 11:39 am : link

Gary and I only use a fraction of the devices out there...and the emulators don't always seem to reflect what you guys are saying.

Normally I would try oout any major changes on the dev site

Gary from The East End : Admin : 5/26/2015 11:43 am : link

But I thought I could make a couple small tweaks to the live site because some people were having serious issues. It's not best practice, but sometimes you just want to fix stuff ASAP if you can.

Dodge : 5/26/2015 11:44 am : link

There is a reason people don't use custom built forum software.

Thanks for your input, Dodge

Gary from The East End : Admin : 5/26/2015 11:47 am : link

It's much appreciated

On my work desktop

SwirlingEddie : 5/26/2015 12:25 pm : link

running IE8 (yeah, I know) there is no spacing (blank lines) between posts in a thread.

I don't expect you to be coding to optimize outdated browsers, but I do want to give any feedback that may be helpful in your efforts. Good luck guys.

I just started having the issue today on my mobile

BH28 : 5/27/2015 11:20 am : link

Looks identical to the screengrabs Jon and kelsto posted. I am using a Moto Turbo on Verizon with chrome as my browser. Its android version 4.4.4.

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