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NFT: Should Doctors Fight Bad Yelp Reviews With Patient Info?

gidiefor : Mod : 5/28/2016 9:00 am
This Washington Post Story says they do.
Doctors fire back at bad Yelp reviews — and reveal patients’ information online - ( New Window )
I use Yelp to find new places to eat  
widmerseyebrow : 5/28/2016 9:24 am : link
But I'm all for recourse against shitty, ignorant Yelpers. Now if only there was a way to penalize people for knocking off stars for anything besides food and service.
I try not to read reviews...  
okiegiant : 5/28/2016 9:29 am : link
unless it's about a tool or piece of equipment.

I find the vast majority of reviewers to be irritatingly whiny. Also, what you find a problem may not impact me and vice versa.

I remember staying at a hotel where several people complained about if being 10 miles from anything. Heck, I'm from Oklahoma, everything is in the middle of nowhere! I actually preferred the quite this specific place provided.
I read a yelp review  
smshmth8690 : 5/28/2016 9:37 am : link
where a restaurant got a one star review because the people wouldn't be seated at 4:00, even though the restaurant didn't open until 5:00.
not if it violates HIPAA  
fkap : 5/28/2016 9:42 am : link
however, a clever writer can usually turn the table on an asshole reviewer without breaking the rules. if you're not a clever writer, you're probably going to get yourself into trouble, and/or do more harm than good for your image.
Our next generation  
Big Al : 5/28/2016 9:56 am : link
of doctors, lawyers and priests must deal with two contrasting trends. The spread of things like Yelp with its microagression and the need for safe spaces. Those evil nondisclosure laws and professional obligations must go.
I've never looked at a review for a Doctor.  
smshmth8690 : 5/28/2016 10:19 am : link
i can only imagine the complaints for having to wait for an appointment.
"I don't care how many lives the Dr. is saving, I think it's ridiculous to have to wait 10 minutes longer that my scheduled appointment"
RE: not if it violates HIPAA  
BMac : 5/28/2016 10:43 am : link
In comment 12974495 fkap said:
Quote:
however, a clever writer can usually turn the table on an asshole reviewer without breaking the rules. if you're not a clever writer, you're probably going to get yourself into trouble, and/or do more harm than good for your image.


Or a cunning linguist.
RE: I've never looked at a review for a Doctor.  
BlueLou : 5/28/2016 11:28 am : link
In comment 12974532 smshmth8690 said:
Quote:
i can only imagine the complaints for having to wait for an appointment.
"I don't care how many lives the Dr. is saving, I think it's ridiculous to have to wait 10 minutes longer that my scheduled appointment"


You know some doctors charge patients for missed appointments right? So in return it should be OK to bill the doctors for time you spend sitting in their office past the scheduled time of your appointment, no?

Why should their "time lost" have value and your time wasted not?
U can always  
spike : 5/28/2016 12:02 pm : link
Switch doctors
Yelp  
pjcas18 : 5/28/2016 12:20 pm : link
is useless b/c it does not require you to have used the service where you provide an opinion.

for restaurants open table is much more reliable because you have to have made a reservation through open table to leave a review.

but...not everyone is on open table.

If you ever look at the highest rated restaurants on yelp it's always subway or some shitty place that employs people to give them good ratings.

Picking a doctor based on yelp is irresponsible IMO, so I wouldn't even go there and check doctors, but I'd also be pissed if I were a doctor and people posted inappropriate comments about me professionally on yelp.
RE: RE: I've never looked at a review for a Doctor.  
smshmth8690 : 5/28/2016 12:41 pm : link
In comment 12974579 BlueLou said:
Quote:
In comment 12974532 smshmth8690 said:


Quote:


i can only imagine the complaints for having to wait for an appointment.
"I don't care how many lives the Dr. is saving, I think it's ridiculous to have to wait 10 minutes longer that my scheduled appointment"



You know some doctors charge patients for missed appointments right? So in return it should be OK to bill the doctors for time you spend sitting in their office past the scheduled time of your appointment, no?

Why should their "time lost" have value and your time wasted not?


A valid point that I agree with.
I had Dr. come in once, with a reservation. Unfortunately he had to wait abot 10 minutes for his table, he was pretty pissed. Ha actually used the "Do you know who I am Line". When he said he was a Dr. the front of the house all just kind of laughed.

The best part of a Dr. visit is when they call your name, and put you in the examination room, then make you wait an additional 45 minutes to be seen.
Yelp is an evil  
chopperhatch : 5/28/2016 12:53 pm : link
Organization and pretty useless as many business owners completely ignore Yelp. Aside from extorting money from restaurants in exchange for posting better reviews Yelp doesn't take down challenged reviews.

For Doctors, do people really rely on Yelp for choosing a physician?
RE: RE: not if it violates HIPAA  
chopperhatch : 5/28/2016 12:55 pm : link
In comment 12974547 BMac said:
Quote:
In comment 12974495 fkap said:


Quote:


however, a clever writer can usually turn the table on an asshole reviewer without breaking the rules. if you're not a clever writer, you're probably going to get yourself into trouble, and/or do more harm than good for your image.



Or a cunning linguist.


Eye c Wut u dead dare
I have actually found Yelp accurate with doctors and medical service  
Vanzetti : 5/28/2016 2:26 pm : link
Unfortunately, I don't usually check until after I have had a bad experience.

I like my current GP but he has no bedside manner. And that is exactly what his yelp reviews say: competent but gruff and can sometimes have a temper.

I don't care about bedside manner. I just want a doctor who is competent so I'm quite content with him. But the reviews are accurate.
Poorly justified negative reviews are lame and all  
santacruzom : 5/28/2016 2:43 pm : link
But on the other hand, there are a ton of unhelpful, lazy, and/or incompetent doctors who deserve to be outed.
Way more whiney pushy patients I would guess  
Bill L : 5/28/2016 3:26 pm : link
Just by seeing all the whiney pushy people in the world. I'd Yelp them back.
i believe I've heard stories about a restaurant owner  
Bill L : 5/28/2016 3:28 pm : link
Writing a "review" of a diner who had poorly reviewed his place. Iirc, people didn't take it well. Seems tit for tat to me, but apparently not.
RE: Yelp is an evil  
Sarcastic Sam : 5/28/2016 3:30 pm : link
In comment 12974642 chopperhatch said:
Quote:
Organization and pretty useless as many business owners completely ignore Yelp. Aside from extorting money from restaurants in exchange for posting better reviews Yelp doesn't take down challenged reviews.

For Doctors, do people really rely on Yelp for choosing a physician?


Funny story. I'm new in practice (6 months in) and as far as I know, I have no online reviews. One patient mentioned that he came to see me because I had many excellent reviews online. I said, "Really? I didn't think I had any." So later I went home, and there were plenty of reviews... for a doctor of the same name, in a different specialty, now retired, two hours away. *shrug* I'll take the business, I guess.

Online reviews are crap. I knew someone who had 30 5-star reviews... a week into practice. A bunch mentioning all the great outcomes from surgery, when I knew for a fact that he hadn't done any cases yet. It's not hard to stuff those ballot boxes....
RE: RE: RE: I've never looked at a review for a Doctor.  
BlueLou : 5/28/2016 4:53 pm : link
In comment 12974630 smshmth8690 said:
Quote:
In comment 12974579 Blue Lou said:

You know some doctors charge patients for missed appointments right? So in return it should be OK to bill the doctors for time you spend sitting in their office past the scheduled time of your appointment, no?

Why should their "time lost" have value and your time wasted not?



A valid point that I agree with.
I had Dr. come in once, with a reservation. Unfortunately he had to wait abot 10 minutes for his table, he was pretty pissed. Ha actually used the "Do you know who I am Line". When he said he was a Dr. the front of the house all just kind of laughed.

The best part of a Dr. visit is when they call your name, and put you in the examination room, then make you wait an additional 45 minutes to be seen.


LOL the old "I'm a..." line. When I returned to Univ. and moved from the kitchen to waiting tables for the reduced hours, I once had a couple dining ask me if I could do something about two little kids running about the place uncontrolled and rudely disrupting their dinner. Sized up the table where the parents were, and asked their waiter if he could tell them nicely their kids were ruining another table's night out. The adults were indignant that their precious Johnny and Julie (ok, it was Cali, more likely Joshua and Jeunnesse) were acting badly. In fact, as the parents had the gall to be offended by the request, I saw the kids really carrying on with my table horribly... so I went and asked them myself somewhat more forcibly to "get their kids under control" please and seated at their own table.

Next thing the couple demanded to speak to "the owner" and the only owner around was 65 year old "pops" who had none of the savoir-faire of his son who typically ran the place on busier nights.

So pops, who was crustier than a decade old barnacle on the bow of a Russian tanker, goes to the table to now gruffly demand they reign in the little attention starved maniacs, gets hit with the "I'm a doctor and my wife is a lawyer" intro from this couple and he just shat on them and told them immediately to leave the restaurant in the middle of their half eaten meals, adding he didn't give a damn who they were or even if they paid for the courses they'd already been served if they couldn't have the decency to hire a baby sitter to leave their savages at home so they wouldn't disturb all his other customers.

It was just classic. What I wouldn't give to have caught that on video.
As best as I recall, pops actually dropped a f bomb on them  
BlueLou : 5/28/2016 4:57 pm : link
as in "I don't give a F who you are..." as his immediate response to the "I'm a" line.
And he definitely added, as they were leaving  
BlueLou : 5/28/2016 5:01 pm : link
that he didn't ever want to see them again and he didn't want their business.

Guess it was a good thing that Yelp wasn't around or at least not very popular in those days.. 1985 or so.
The South Park episode about Yelp  
giantsfan44ab : 5/28/2016 6:50 pm : link
Is one for the ages, even if you don't watch that show. Puts the self-righteous yell reviewers in their places.
A couple of things...  
EricJ : 5/28/2016 7:30 pm : link
1. The problem with Yelp is that competitors are on there pretending to be customers and are posting negative stuff.

2. I have no problem walking out of a doctor's office if I am waiting at least 30 min.
It's not fair is the doctor  
Bill in UT : 5/28/2016 8:45 pm : link
doesn't have some recourse against unjustified comments. Like in court, if the other side brings the issue up, the doctor should have the right to talk about it. The patient has waived confidentiality, IMO. Fortunately, I don't have to concern myself with this crap anymore.
RE: It's not fair is the doctor  
smshmth8690 : 5/28/2016 9:44 pm : link
In comment 12974957 Bill in UT said:
Quote:
doesn't have some recourse against unjustified comments. Like in court, if the other side brings the issue up, the doctor should have the right to talk about it. The patient has waived confidentiality, IMO. Fortunately, I don't have to concern myself with this crap anymore.


Hello Bill in UT! I have to come clean here, the restaurant I read about that got 1 star because they weren't open was mine. To be honest, as long as we are doing business, I don't give a shit what people write. I am also the first to admit when I (I meaning my kitchen) fuck up. I do take legit complaints very serious, and I am able to react online to yelp reviews. That however is a road I refuse to go down.

BlueLou - loved the story about Pops!
Figured you would Drew...  
BlueLou : 5/29/2016 6:12 pm : link
Bill in UT, I think Drew is still holding back a bit about his restaurant and Yelp out of modesty.

First of all, without even rechecking
1) I bet Drew's Bayshore has largely great Yelp reviews.
2) If any reviewer takes a dirty shot at Drew's Bayshore Bistro at least 5 other Yelpers will voiciferously blow up the nasty review and praise Drew's joint to the skies. At least 5...
3) So yeah, Drew got no complaints with Yelp overall.

Amirite, buddy?😉
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