I'll try to keep this brief:
- About 9 months ago, my wife called Comcast (our cable/internet provider) asking for a lower monthly payment. The agent we spoke to agreed to lower our payment for all services to around $100 per month. We were satisfied with this and accepted.
- Every month since then, we have paid a regular bill of slightly over $100. No problem.
- This past month, we get a bill from Comcast for over $600 (!) with little explanation. Additional back fees were noted. After making several phone calls, we find out we are getting "back billed" because a "mistake" was made and Comcast was undercharging us for the past nine months.
- I won't bore you with the details of many hours worth of calls. Suffice it to say that Comcast was intractable and insisted we must pay this bill.
- Finally, we get the number to the U.S. headquarters and talk to a "senior" customer service rep. At this point I am really hopeful that this top dog will nix the bill. Instead, he offers us a $120 discount on the bill. I tell him there is no way he is getting a cent of the money that Comcast says we owe.
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At this point, I think I have exhausted all my options in dealing with Comcast. My question to BBI is: if I want to fight this thing, what is my next step?
My wife and I have kept all of our past bills reflecting that Comcast only charged us for around $100 per month for the past nine months. Now, Comcast is trying to retroactively get us to pay more on these past bills... after one of their rep's made an agreement with us on that rate. It's total BS.
I'm willing to make this into a hobby of mine, but I don't want to hire a lawyer or anything.
So... where to from here? Thanks in advance for any help y'all can offer.
I can understand your position because they only billed you $X amount without saying an amount was deferred. But do you have the name of the person that gave you the reduction?
Better get Directv before Comcast cuts you off.
I can understand your position because they only billed you $X amount without saying an amount was deferred. But do you have the name of the person that gave you the reduction?
Better get Directv before Comcast cuts you off.
The original arrangement of about $100 per month was made over the phone. We called and told them we couldn't afford what they were charging us (around $160 per) and were considering other options. Their guy made us the offer of around $100.
Unfortunately, there is no hard copy of this deal being made because it was over the phone. But we did keep copies of 9 months worth of bills, sent to us by Comcast and paid in full, that reflect this rate.
Isn't that evidence enough?
We can't change our payment level from our end... Comcast had to do that.
Counter with a simple $250 discount to split the difference. Tell them you'll keep them as your vendor at the higher going rate and they should consider this a bargain because you could discontinue right now and then would have to come chase you for what would be a pretty big error/mistake on their part.
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The original arrangement of about $100 per month was made over the phone. We called and told them we couldn't afford what they were charging us (around $160 per) and were considering other options. Their guy made us the offer of around $100.
Unfortunately, there is no hard copy of this deal being made because it was over the phone. But we did keep copies of 9 months worth of bills, sent to us by Comcast and paid in full, that reflect this rate.
You should have received an email confirmation of the reduction. Check your emails, you may have deleted your old emails, but if you didn't, see if they sent a confirmation to you. That would be your proof.
Seems to me, Comcast thought you were asking for temporary relief - although it is a slimy organization.
Asked them what it looks like, they couldn't tell me.
Asked them manufacturer name or model name, they couldn't tell me.
Fuck Comcast. By far the absolute worse business I've ever had to deal with.
Asked them what it looks like, they couldn't tell me.
Asked them manufacturer name or model name, they couldn't tell me.
Fuck Comcast. By far the absolute worse business I've ever had to deal with.
Yeah they tried charging me for my router too. Had a three month battle. Each month $10 charge, call and say we own ours, charges reduced - rinse and repeat. Even after the proof of purchase was faxed each month. On top, the router must be registered of the signal won't go through - so did that ser # belong to Comast? No. Then why are you charging?
Sounds like the owe you 4 years rental charges....
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all of their equipment yesterday. Even that couldn't go smoothly.They said I still had a router that they have been charging me for every month for the past 4 years. Really?, because I didn't have a router from them. I have a linksys router I bought from Bestbuy to avoid renting one from Comcast.
Asked them what it looks like, they couldn't tell me.
Asked them manufacturer name or model name, they couldn't tell me.
Fuck Comcast. By far the absolute worse business I've ever had to deal with.
Yeah they tried charging me for my router too. Had a three month battle. Each month $10 charge, call and say we own ours, charges reduced - rinse and repeat. Even after the proof of purchase was faxed each month. On top, the router must be registered of the signal won't go through - so did that ser # belong to Comast? No. Then why are you charging?
Sounds like the owe you 4 years rental charges....
That's what I'm thinking. I'm just glad I bought a house where I actual have more than one service provider to choose from. It won't be choosing Comcast.
Admittedly I'm pretty bad about keeping tabs on that kind of crap. My business keeps me busy enough with all of that type of stuff, my personal bills, I just pick up my phone once a month and make my payments. I haven't opened an actual bill in years.
Georgia
Collapse.
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what state are you in?
Collapse.
Or bent over
I had an issue with Frontier. Move from an apartment to my new house and they said they would transfer service to my home. 5 days before I move they contact me to let me know that cable is not yet ready at my new address after already checking my house/street. I told them I will have to cancel.
I then got a $200 cancel service bill with I disputed since I already agreed to transfer service to an address they already confirmed. Took a few statement cycles to get it off my final bill but they eventually did.
Just keep trying, what they are doing is wrong.
Verbal contracts are contracts, generally speaking. This isn't an exceptional area of law, such as real estate, that requires the elements of an agreement to be in writing. Comcast is bound by the statements and actions of its agent and there is no burden on you to produce an email confirmation.
The fact that you received written bills for many months consistent with your version of events is powerful supporting evidence for your case. Unless Comcast is claiming to have a recording of the agent conversation that directly contradicts your version, it is in a poor position, legally speaking.
If you are in Fulton County, the link attached is your avenue of submitting a complaint. Tell Comcast you will do do and make it clear that you are going to raise the biggest stink you can if it tries to ding your credit or put a collection agency on you.
I had an experience with Charter where a threat to file a formal complaint made a dispute go away. You are in the right (again, unless a recording exists to the contrary).
Good luck.
Link - ( New Window )
No need to waste your time. Do as Gary suggests, add in a BBB complaint to speed it up.
I had similar problems with them. Banged my head against the wall and wasted countless hours and pure frustration. Filed complaints, next day I get a call apologizing and problem fixed. Good luck.
Ohhhhhhh wait a minute...
CiP, any chance you can swing by headquarters and paint some speed lines all over their logo?
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just pay it are insane. Keep fighting it. Get Public Service Commission involved. Get FCC involved. Write a letter to Brian Roberts. Shame them on Twitter. Do not pay that bill.
Ohhhhhhh wait a minute...
CiP, any chance you can swing by headquarters and paint some speed lines all over their logo?
I am pretty close. Sure, why not!
Seen on the news about a month ago, a guy paid his traffic ticket in pennies. There was a video. LOL
"Unethical" is an alternate spelling for Comcast.
I've sent complaints to the FCC, BBB and Public Service commission so far.
We'll see where things go from there.
I have not and do not intend to pay any part of this (phony, BS) bill.
I've sent complaints to the FCC, BBB and Public Service commission so far.
We'll see where things go from there.
I have not and do not intend to pay any part of this (phony, BS) bill.
Don't forget the letter to the CEO. I know it sounds ridiculous, but my wife has used this tactic in the past with very good results. The paper may burn passing into the netherworld where Brian Lucifer Roberts resides, but it's worth a shot.
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Second, Start collecting pennies and once a month drop by there office and drop a bunch of pennies on them. and let them know you're making every effort to pay it off as best you can.
Seen on the news about a month ago, a guy paid his traffic ticket in pennies. There was a video. LOL
It was funny, except he dumped it on a clerk that had nothing to do with his displeasure.
i filed complaints.
eventually they put it on my credit report, and i was able to get it removed from there.
i never paid and luckily, never had to use then again.
LOL.
I was around, i never heard that it has always been hogwash. Just like the internet right ?
Upon receipt of above requested proof, I will consider this extra charge valid. If you cannot find any evidence that I requested deferred payments then I cannot in good conscience accept additional service charges.
Sincerely,
Gmaniac1