Anyone else having delivery issues with their Prime membership service lately? For the past year it's been on a steady decline with packages showing up late or in some cases not at all. I know, first world problems and all but I'm paying for a service plus I'm choosing products based partially around anticipated delivery date. Anyone else experiencing issues? Are there alternatives? Anyone use Jet.com?
/rant
Now, I also live not far from a distribution center.
For people who are living in a wider area, I imagine the experience is likely different.
I contact customer support and they expedite me another package that comes in another two days.
A week later my original package shows up.
https://www.youtube.com/watch?v=q8LaT5Iiwo4 - ( New Window )
Call or chat up one of their customer service agents... you used to be able to get a free month of prime for each late package, up to a year
Timely delivery and sometimes early.
Never had any issues. Very pleased.
I can't figure out the reason (and haven't tried too hard b/c I don't care that much) but sometimes I'll order 5 things (for example), all prime eligible and they'll show at checkout 4 of them being delivered in two days like I'd expect and then the 5th thing being delivered the day after (3 days). WTF? I thought it was guaranteed 2-day delivery for prime eligible items.
but like I said I don't care that much.
If you want to rant it is about how Amazon is helping to kill brick and more stores. Eastern Mountain Sports here just closed. With coupons and sales I always got great deals on great casual/outdoor clothing. Bass Pro is all that is left and they are expensive.
I would contact Amazon regarding the issues you are having but with that said some items even listed as Prime do not always fall into the 2 day shipping unless it is stated during checkout. Prior to submitting you’re order they list the items and expected delivery date and some are not 2 days but free shipping.
I have had almost no delivery problems. One of the few that I had was actually a couple weeks ago where apparently the pallet got wrecked at my local PO and they couldn't figure out whose package was whose. I was irritated that the only word I ever received was the the order was listed as "pending" for a couple weeks on my Amazon account. I called our PO and they told me what happened but I don't think that word was communicated back to Amazon. But when I called them, they made good on it right away.
The other delay I recall was for a Christmas order. And then, Amazon contacted me, apologized, and gave me (I forget the amount) a gift card just because of a day's delay. I can't recall if the order made it for Christmas or not, but I figured it was my fault anyway for cutting it too close.
My impression is that if there ever is a shipping delay, it's more at the level of the transfer to USPS and for them I have no great expectations anyway.
If you don't get yours on the expected delivery date, open a claim and you will get a small credit to your account
Same here. Prime all depends on how reliable USPS is near you, and how often they use their own LaserShip service, which is also probably regionally different.
Here, the USPS is an absolute disaster most of the time, and is much worse around the holidays. They don't have enough manpower to handle the spike in volume, so they go out and hire temporary labor (they say they farm out to 'independent contractors'), which results in a ton of packages saying they were delivered and when you inevitably have to go down to the Post Office to figure out where your shit is, you're waiting on a long line of people with exactly the same problem.
LaserShip is the same here in NYC, but has improved somewhat. I guess they figured they could take the same approach as the suburbs, by just leaving packages at the front door when nobody is home. That probably works just fine elsewhere - but leaving a package on a NYC sidewalk at 10 PM at night is usually not the most reliable delivery method. One thing I will say, Amazon must be saving a bundle on shipping, because I had several packages vanish this way (despite my pleading to them at first to save the LS shipping for only the least expensive items, because I didn't want to have to fight them over lost shipments where the boxes held hundreds of dollars worth of electronics). At first they would just say 'sorry, we'll ship you another one' and do exactly that (and overnight UPS no less). In time, they adjusted and probably capped the value at things they shipped via LS.
Now, I also live not far from a distribution center.
For people who are living in a wider area, I imagine the experience is likely different.
Same for me, but I also live near a shipping center. That could be the issue, but I've had no problems.
I've never had a problem with USPS and FedEx.
Ditto.
Fresh is pretty sweet too.
Can't beat Amazons customer service. But they can't fix an issue if they aren't made aware of it.
This is true. My understanding is that they have a certain ratio where they calculate how much you spend and how profitable you are (taking into account returns and other complaints) and if you hit a certain number they blacklist you and you're basically done with Amazon.
Hello from Amazon.com.
A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.
In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store. I am very sorry for any disappointment this may cause.
Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.
If you require additional assistance, or have any concerns, feel free to contact us directly at account-appeals@amazon.com.
Please do not contact regular Customer Service again, as they will no longer be able to assist you.
Regards,
Account Specialist
Amazon.com
http://www.amazon.com
I found that little tidbit on a forum where some guy was complaining that Amazon blackballed him when all he did was order about a dozen Apple computers over a three month period and return all of them because "Apple makes crap"
Yeah Right.
I have zero problems, my wife whos account is linked has problems all the time. she is constantly finding things, mostly cosmetics and clothing that arr severly discounted with little inventory. half the time they never come and she gets charged right away foe them. amazon does cresit her back but it annyoing when things are listed as prime and you sort by prime items to make it easy