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NFT: Amazon Prime Delivery Service Blows

ImThatGuy : 6/20/2017 9:12 pm
Anyone else having delivery issues with their Prime membership service lately? For the past year it's been on a steady decline with packages showing up late or in some cases not at all. I know, first world problems and all but I'm paying for a service plus I'm choosing products based partially around anticipated delivery date. Anyone else experiencing issues? Are there alternatives? Anyone use Jet.com?

/rant

I honestly have not  
Ten Ton Hammer : 6/20/2017 9:18 pm : link
I've been very pleased with it. Never missed a two-day scheduled, and I actively try to shop for next-day deliveries.

Now, I also live not far from a distribution center.

For people who are living in a wider area, I imagine the experience is likely different.
I don't know, man  
Bogey : 6/20/2017 9:18 pm : link
I've been a member for around 10 years and I think I can count the bad experiences I've had with them on one hand.
Any time I've ordered from Jet (it's been 3 times so far)  
JayBinQueens : 6/20/2017 9:20 pm : link
the package never comes on time and then it says it's delivered when it wasn't.
I contact customer support and they expedite me another package that comes in another two days.

A week later my original package shows up.
No...  
Chris in Philly : 6/20/2017 9:21 pm : link
it really doesn't.
I just have had 100 deliveries  
BobOnLI : 6/20/2017 9:23 pm : link
With never a problem. I would talk to amazon, I think they take this seriously.
It's been great for us  
buford : 6/20/2017 9:25 pm : link
I think it depends on the local PO or UPS.
Juxt=  
BobOnLI : 6/20/2017 9:25 pm : link
Must
related  
PaulBlakeTSU : 6/20/2017 9:29 pm : link
link
https://www.youtube.com/watch?v=q8LaT5Iiwo4 - ( New Window )
Prime works fine  
Ira : 6/20/2017 9:30 pm : link
.
nope, no complaints  
J : 6/20/2017 9:37 pm : link
Not sure what changed logistically, but USPS started to deliver their 2-day packages, not UPS. UPS would consistently deliver packages to the wrong address or delay them a day.

Call or chat up one of their customer service agents... you used to be able to get a free month of prime for each late package, up to a year
I haven't  
Rick5 : 6/20/2017 9:56 pm : link
had any issues, and I typically place one or two orders every week.
________  
I am Ninja : 6/20/2017 10:00 pm : link
my wife sure as shit hasnt. the other day i drag a box in, a near daily occurrence... whatd you order? laundry soap. laundry soap? yeah, this magical laundry soap that (stopped listening)
Had 1 late delivery  
section125 : 6/20/2017 10:17 pm : link
and it was scheduled for a Sunday night and came Monday...
Been perfect for us  
B in ALB : 6/20/2017 10:18 pm : link
We order Amazon stuff all the time.

Timely delivery and sometimes early.

Never had any issues. Very pleased.
Just about anytime I've had an issue  
Giantology : 6/20/2017 10:24 pm : link
They've done something for me. Extended my Prime membership by a month, upgraded shipping, etc. Always talk to their customer service when an issue comes up and they'll make it right.
Not at all  
mattlawson : 6/20/2017 11:46 pm : link
Sorry man. Totally disagree
That's what happens  
Jim in Fairfax : 6/20/2017 11:54 pm : link
When You'reThatGuy
I don't have prime,  
phil in arizona : 6/21/2017 2:12 am : link
I generally make bigger orders, bundle, and get free (slow) shipping. Stuff comes really quickly. When I've had issues, it's been with affiliate merchants. In those cases their customer support has been a little annoying to get a hold of and communicate with (foreign), but in the end they've always provided great service.
Walmart's website  
phil in arizona : 6/21/2017 2:17 am : link
is pretty good too. I sometimes use when my amazon order won't qualify for free shipping. That might be a good alternative.
I use prime often  
pjcas18 : 6/21/2017 2:23 am : link
I have zero issues with their deliveries not being delivered when they say they will, but I have noticed that sometimes two-day delivery is really three days.

I can't figure out the reason (and haven't tried too hard b/c I don't care that much) but sometimes I'll order 5 things (for example), all prime eligible and they'll show at checkout 4 of them being delivered in two days like I'd expect and then the 5th thing being delivered the day after (3 days). WTF? I thought it was guaranteed 2-day delivery for prime eligible items.

but like I said I don't care that much.
Sounds to me  
MookGiants : 6/21/2017 3:48 am : link
like your issue probably should be with the shipping company rather than amazon. If they are getting them out on time its out of their hands after that
Prime to my home is great  
Deej : 6/21/2017 5:33 am : link
Prime to my office usually takes an extra day. And on the website it shows that things were delivered on time. I.e. it will tell me things are delivered when they clearly have not been. I assume my local post office is reporting packages delivered as they come in and not when they deliver them.
Rarely had a problem  
AnnapolisMike : 6/21/2017 5:42 am : link
Get at least one thing a week, and maybe one issue that was carrier related.

If you want to rant it is about how Amazon is helping to kill brick and more stores. Eastern Mountain Sports here just closed. With coupons and sales I always got great deals on great casual/outdoor clothing. Bass Pro is all that is left and they are expensive.


It sucked when they switched to USPS a couple yrs ago  
jimmypage : 6/21/2017 6:08 am : link
Now much better as I notice deliveries are made by unmarked white vans. The guys hustle and I've gotten stuff dropped in the middle of the night. I was up for one, heard the truck at 3am. I don't know if they are Amazon or private contractors. Maybe my complaints and by others about the USPS paid off, they did nothing for me immediately. Post office would mark delivered when it got to them, then would take there sweet time, as in days, to deliver to you. I bet sales hurt because it sucked so bad. With hustle like it is now Amazon really can take over the world.
Prime Service has been just fine ....  
Beer Man : 6/21/2017 6:08 am : link
On occasion deliveries are late, but that is usually due to the delivery service dropping the package off at the wrong address on my street.
Amazon Prime Delivery =  
Sec 103 : 6/21/2017 7:03 am : link
on the $$$$$
Never had any problems on my end either  
mfsd : 6/21/2017 7:08 am : link
And how could something not show up at all? Did you track your package? This sounds like a lazy rant to me.
I have only had one issue to speak of  
bigblue1124 : 6/21/2017 7:13 am : link
In the last 8 years or so and that was recently. I was told my order was damaged during shipment my guess the product was oversold because they also said it was not available for reorder. Other than that have been very pleased with the service. And believe me my wife is an Amazon ordering machine in fact we now buy a gift card for our UPS guy at Christmas because he is here so often.

I would contact Amazon regarding the issues you are having but with that said some items even listed as Prime do not always fall into the 2 day shipping unless it is stated during checkout. Prior to submitting you’re order they list the items and expected delivery date and some are not 2 days but free shipping.
I am very pleased with them  
Bill L : 6/21/2017 7:20 am : link
(and my account says that I have been a customer since 1999).

I have had almost no delivery problems. One of the few that I had was actually a couple weeks ago where apparently the pallet got wrecked at my local PO and they couldn't figure out whose package was whose. I was irritated that the only word I ever received was the the order was listed as "pending" for a couple weeks on my Amazon account. I called our PO and they told me what happened but I don't think that word was communicated back to Amazon. But when I called them, they made good on it right away.

The other delay I recall was for a Christmas order. And then, Amazon contacted me, apologized, and gave me (I forget the amount) a gift card just because of a day's delay. I can't recall if the order made it for Christmas or not, but I figured it was my fault anyway for cutting it too close.

My impression is that if there ever is a shipping delay, it's more at the level of the transfer to USPS and for them I have no great expectations anyway.
Had tons of problems  
BigK : 6/21/2017 7:21 am : link
when they first started using USPS more. I complained each time and received many free months of Prime due to late deliveries. For the last year or so it has been much better, I don't think anything has been late and I order from them a lot
Never had any issues  
jlukes : 6/21/2017 7:48 am : link
in fact, I often get my deliveries same or next day.

If you don't get yours on the expected delivery date, open a claim and you will get a small credit to your account
Love Amazon Prime Over the years have probably had over 500 deliveries  
TheMick7 : 6/21/2017 8:18 am : link
(hate actual shopping) & have maybe had 2 problems, both were with 3rd party sellers.Except for an occasional e-bay purchase, I do all my shopping there!
RE: Had tons of problems  
jcn56 : 6/21/2017 8:25 am : link
In comment 13505768 BigK said:
Quote:
when they first started using USPS more. I complained each time and received many free months of Prime due to late deliveries. For the last year or so it has been much better, I don't think anything has been late and I order from them a lot


Same here. Prime all depends on how reliable USPS is near you, and how often they use their own LaserShip service, which is also probably regionally different.

Here, the USPS is an absolute disaster most of the time, and is much worse around the holidays. They don't have enough manpower to handle the spike in volume, so they go out and hire temporary labor (they say they farm out to 'independent contractors'), which results in a ton of packages saying they were delivered and when you inevitably have to go down to the Post Office to figure out where your shit is, you're waiting on a long line of people with exactly the same problem.

LaserShip is the same here in NYC, but has improved somewhat. I guess they figured they could take the same approach as the suburbs, by just leaving packages at the front door when nobody is home. That probably works just fine elsewhere - but leaving a package on a NYC sidewalk at 10 PM at night is usually not the most reliable delivery method. One thing I will say, Amazon must be saving a bundle on shipping, because I had several packages vanish this way (despite my pleading to them at first to save the LS shipping for only the least expensive items, because I didn't want to have to fight them over lost shipments where the boxes held hundreds of dollars worth of electronics). At first they would just say 'sorry, we'll ship you another one' and do exactly that (and overnight UPS no less). In time, they adjusted and probably capped the value at things they shipped via LS.
I generally like Prime  
jpennyva : 6/21/2017 8:44 am : link
But do experience some issues every now and then. It often does depend on the delivery method, which can include USPS, UPS, FedEx, LaserShip and their own delivery service (we live not far from a distribution center and my husband works as an independent delivery contractor for Amazon on occasion when other work is slow - and sometimes their set up at the distribution center is a CF). There can also be issues with misdelivery (I have had several packages delivered to the WRONG address - 7733 rather than 7633) so that is the mistake of the individual delivery person not being careful and packages are sometimes stolen from front doors - that just happens on occasion. I do NOT depend on two-day delivery during the holiday season as I usually have the most issues then. But, with all of the other benefits of Prime (streaming, Kindle Owners Lending Library, etc.) I find it completely worthwhile.
never had an issue with anything that was Prime eligible  
YAJ2112 : 6/21/2017 9:16 am : link
had a couple with some non-Prime ones, but never Prime.
RE: I honestly have not  
Section331 : 6/21/2017 9:54 am : link
In comment 13505625 Ten Ton Hammer said:
Quote:
I've been very pleased with it. Never missed a two-day scheduled, and I actively try to shop for next-day deliveries.

Now, I also live not far from a distribution center.

For people who are living in a wider area, I imagine the experience is likely different.


Same for me, but I also live near a shipping center. That could be the issue, but I've had no problems.
Not only do I not have  
Giantophile : 6/21/2017 10:08 am : link
any problems like OP, I'd say Amazon Prime is the greatest service I've ever experienced.
i've never  
Les in TO : 6/21/2017 10:29 am : link
had issues.
no issues here.  
GMAN4LIFE : 6/21/2017 10:41 am : link
.
Had a problem with UPS recently, but Prime is great  
T in NJ : 6/21/2017 11:05 am : link
A recent Amazon order that shipped UPS was said to be undeliverable because of incorrect address. UPS lets us know that by postcard.

I've never had a problem with USPS and FedEx.
Had a two-day delivery  
Mike in Long Beach : 6/21/2017 11:11 am : link
scheduled for a Saturday last week, and it came on a Monday. First time I've had an issue.
RE: Not only do I not have  
schabadoo : 6/21/2017 11:20 am : link
In comment 13505951 Giantophile said:
Quote:
any problems like OP, I'd say Amazon Prime is the greatest service I've ever experienced.


Ditto.

Fresh is pretty sweet too.
Contact their customer service...  
Torrag : 6/21/2017 12:07 pm : link
...they'll take action to your benefit.
Thanks all  
ImThatGuy : 6/21/2017 12:21 pm : link
Maybe it's me
Have had two issues  
davek3698 : 6/21/2017 1:20 pm : link
in the past two weeks, including an order for their own product (Echo Dot) which is nearly a week past delivery date now. Cant recall having an issue before.
There is an app/site called Paribus  
Shecky : 6/21/2017 1:52 pm : link
If youre comfortable sharing your info, it might save you some headaches. Long story short, Amazon has a policy about taking care of customers when their Prime shipments take more than two days. This app/site automates it for you. Great example a couple weeks ago I ordered something for my son. Cost $7, and was in no rush to get it. Got it and didn't think twice about it. Paribus emailed me saying it took three days instead of two and they reached out to Amazon on my behalf. A couple hours later Amazon emails me apologizing and gave me a $10 credit...

Can't beat Amazons customer service. But they can't fix an issue if they aren't made aware of it.
Be careful  
MookGiants : 6/21/2017 4:26 pm : link
complaining to amazon too much, they have and continue to blacklist people who complain too often to get credits, and it's not just as simple as signing back up from what I've read, they blacklist your address, any addresses connected to your account, and any credit cards on your account.
RE: Be careful  
Metnut : 6/21/2017 4:32 pm : link
In comment 13506639 MookGiants said:
Quote:
complaining to amazon too much, they have and continue to blacklist people who complain too often to get credits, and it's not just as simple as signing back up from what I've read, they blacklist your address, any addresses connected to your account, and any credit cards on your account.


This is true. My understanding is that they have a certain ratio where they calculate how much you spend and how profitable you are (taking into account returns and other complaints) and if you hit a certain number they blacklist you and you're basically done with Amazon.
Amazon F U letter  
Ron from Ninerland : 6/21/2017 7:31 pm : link
In case anybody is curious this is what a letter from Amazon looks like when they terminate your account:

Hello from Amazon.com.

A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.

In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store. I am very sorry for any disappointment this may cause.

Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.

If you require additional assistance, or have any concerns, feel free to contact us directly at account-appeals@amazon.com.

Please do not contact regular Customer Service again, as they will no longer be able to assist you.


Regards,

Account Specialist
Amazon.com
http://www.amazon.com


I found that little tidbit on a forum where some guy was complaining that Amazon blackballed him when all he did was order about a dozen Apple computers over a three month period and return all of them because "Apple makes crap"

Yeah Right.
if your buying things  
Dankbeerman : 6/21/2017 7:41 pm : link
that are standard retail items there is no issue. it things that the pruces seem to goos to be true that are fufilled by amazon that cause problems.

I have zero problems, my wife whos account is linked has problems all the time. she is constantly finding things, mostly cosmetics and clothing that arr severly discounted with little inventory. half the time they never come and she gets charged right away foe them. amazon does cresit her back but it annyoing when things are listed as prime and you sort by prime items to make it easy
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