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NFT: Bad Uber experiences

BestFeature : 6/25/2017 2:35 am
Anyone have a bad Uber experience they want to share? Today, the guy kicked me out of his car because he didn't want to go to Brooklyn. I kind of overreacted and left the car and slammed the door. Then he starts yelling at me that I broke his window and door (which I think was bullshit, at least the window), before I got a chance to go back in the building he chases after me yelling he'll call the police and calling me a motherfucker and yelling that he should have punched me in the face. Like an idiot I give him everything I had in my wallet ($50) and he still keeps yelling at me that I better pay him and drives away. Then he didn't even turn off the ride and I got charged an extra $8 for my troubles. I probably shouldn't have slammed his door, but the guy was a tool.
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When I am with my younger son I always pay  
Essex : 6/26/2017 1:48 pm : link
the extra for a car seat before I order, so the driver knows the deal before he accepts. With my older son, he is tall and nobody ever refused to take him in NYC without a seat or told us he needed one. In NYC, you can ride in a cab at any age without a car seat.
RE: No, for my two year old I pay an extra fee for an uber  
fireitup77 : 6/26/2017 1:49 pm : link
In comment 13511727 Essex said:
Quote:
with car seats. My older son is almost 7 so he doesn't really need it


That option is not available in NJ.
RE: I don't get the rider rating  
Essex : 6/26/2017 1:51 pm : link
In comment 13511732 Ron Johnson 30 said:
Quote:
Unless a rider is a real asshole why bother rating them? It makes no sense. You're hauling a person between 2 points who is sitting in the back seat.

That is my whole point, I don't say a word other than hello and goodbye and have a nice day. I am always on time at the curb and I read my phone and I have a terrible rating. I have nothing to argue with the rider about or be nasty about. 95% of the time, I don't even pay attention to the route he is taking. the whole thing is just bizarre to me.
RE: I don't get the rider rating  
fireitup77 : 6/26/2017 1:52 pm : link
In comment 13511732 Ron Johnson 30 said:
Quote:
Unless a rider is a real asshole why bother rating them? It makes no sense. You're hauling a person between 2 points who is sitting in the back seat.


Driver are required by Uber to rate the rider in order to move on to the next ride. Riders do not have to rate the driver. It's optional. The rating system is a joke and for riders it really is meaningless. But drivers could be fired if their rating falls below a 4.7.
RE: When I am with my younger son I always pay  
fireitup77 : 6/26/2017 1:56 pm : link
In comment 13511734 Essex said:
Quote:
the extra for a car seat before I order, so the driver knows the deal before he accepts. With my older son, he is tall and nobody ever refused to take him in NYC without a seat or told us he needed one. In NYC, you can ride in a cab at any age without a car seat.


Rideshare has different laws than cabs. In NJ car seats are mandatory. It's a very expensive ticket for the driver not the parent. And then think about the liability if there is an accident.
.  
arcarsenal : 6/26/2017 1:57 pm : link
Ubers pick up people who are drunk pretty regularly - it's not hard to imagine winding up with some real obnoxious passengers from time to time.

My rider rating is a 4.65... I'm guessing the guys who gave me 4 stars rather than 5 were the ones who couldn't figure out where I was or felt hassled to some degree.

Other than that, I don't even say a word. I just say "how's it going" and then mind my own business and check my e-mail or screw around on my phone. When I get to wherever I'm going, I thank the driver and that's that. Can't think of a single time I've ever created an experience for a driver that was sub-par.
How do you  
LawrenceTaylor56 : 6/26/2017 1:58 pm : link
see your rider rating? I have the app and don't see it anywhere.
RE: RE: When I am with my younger son I always pay  
Essex : 6/26/2017 2:02 pm : link
In comment 13511743 fireitup77 said:
Quote:
In comment 13511734 Essex said:


Quote:


the extra for a car seat before I order, so the driver knows the deal before he accepts. With my older son, he is tall and nobody ever refused to take him in NYC without a seat or told us he needed one. In NYC, you can ride in a cab at any age without a car seat.



Rideshare has different laws than cabs. In NJ car seats are mandatory. It's a very expensive ticket for the driver not the parent. And then think about the liability if there is an accident.


I would never argue with someone who refused to take my older son. We have a car seat for him in our car, but I kind of think it Is ridiculous for my older son to have to use one at his age and to be frank, I don't even know what the law is in NY. I would never take my 2 year old without ordering a car seat, though. In NY it is on app "car with car seat" and I press it and it is about ten bucks extra per ride (which sometimes is more than the entire ride).
RE: How do you  
UConn4523 : 6/26/2017 2:11 pm : link
In comment 13511749 LawrenceTaylor56 said:
Quote:
see your rider rating? I have the app and don't see it anywhere.


click the setting tabs on the top left.
Being some people are really concerned about their rating  
fireitup77 : 6/26/2017 2:14 pm : link
I'll give you some things that might ding your rating. Riders have done (tried to do) all of these things.

1) Taking the whole 5 minutes before you show up for the ride. If you are not ready to go order later.

2) Making a mess in the car.

3) Trying to drink alcohol during the ride.

4) Asking to make stops along the way. The driver doesn''t make money when the car isn't moving.

5) Eating in the car.

6) Having sex in the car. If someone is getting a BJ in my car it better be me.

7) Doing drugs in the car.

8) trying to load more than 4 people into the car.

9) Don't stink.

10) Ask me how much money I make doing Uber.

11) Slam the door

12) Pick your nose.

13) Put make up on in the car

14) Touch my radio.

15) Clip your nails

16) Be a back seat driver

17) Bring your pet

18) Say "the other uber drivers let me."

19) Fart

Is farting OK  
Ron Johnson 30 : 6/26/2017 2:35 pm : link
if you confess and make a joke about it?
I've had uniformly good experiences with Uber, Via and Lyft.  
Big Blue Blogger : 6/26/2017 3:10 pm : link
As a passenger, anyway. On my bike, it's a little annoying that there seems to be an Uber car blocking the bike lane every 30 yards on Hudson St., Ninth Avenue, and a lot of other places; but I think that's more on the inconsiderate customers who order a car, then keep the driver waiting. Besides, those stationary Ubers are less of a hazard than cabbies swerving across the bike lane to get a fare. (Again, that's more on the idiots who hail cabs in ridiculous places.)
Holy shit, I just looked at my rating  
SHO'NUFF : 6/26/2017 10:48 pm : link
and it's a 3.8. I've been pleasant, on time, carried a conversation, said please and thank you, didn't slam the door, etc. The only thing I didn't do is tip because my buddy says you don't have to tip.
If NJ Uber drivers really could use tips  
DennyInDenville : 6/26/2017 10:52 pm : link
In NY not as needed

The rates vary so much
RE: Holy shit, I just looked at my rating  
arcarsenal : 6/26/2017 11:10 pm : link
In comment 13512202 SHO'NUFF said:
Quote:
and it's a 3.8. I've been pleasant, on time, carried a conversation, said please and thank you, didn't slam the door, etc. The only thing I didn't do is tip because my buddy says you don't have to tip.


Oof. You must be doing something else to piss these guys off. 3.8 is very low.

Man, a Seinfeld episode on this would have been so good. George finds out he has a low Uber rating and completely overreacts about it and decides to track down the drivers who gave him low ratings and find out why.
RE: If NJ Uber drivers really could use tips  
Gatorade Dunk : 6/27/2017 1:02 am : link
In comment 13512205 DennyInDenville said:
Quote:
In NY not as needed

The rates vary so much

Just stop.

Besides, what do you even know about Uber after buying a breathalyzer specifically so you could avoid taking a car? You're a drag on every conversation that you participate in. Please just stop.
RE: RE: If NJ Uber drivers really could use tips  
DennyInDenville : 6/27/2017 1:48 am : link
In comment 13512248 Gatorade Dunk said:
Quote:
In comment 13512205 DennyInDenville said:


Quote:


In NY not as needed

The rates vary so much


Just stop.

Besides, what do you even know about Uber after buying a breathalyzer specifically so you could avoid taking a car? You're a drag on every conversation that you participate in. Please just stop.

Why so salty tho? Been sucking a lot lately... at life or something?
RE: RE: RE: RE: RE: Riders can't see their rating  
DennyInDenville : 6/27/2017 1:49 am : link
In comment 13511731 Gatorade Dunk said:
Quote:
In comment 13511710 fireitup77 said:


Quote:


In comment 13511691 Gatorade Dunk said:


Quote:
You can see your rating but you can't see your scores, can you? So an individual driver really has no way to influence the likelihood of a tip by giving a higher rating to an individual rider.



That is true. However when the rider sees his rating drop he assumes it was the last driver that dinged him. But in reality it could have been any of the drivers in the past week or so as Fuber doesn't update ratings in real time. Drivers are going to be giving everyone 5 stars making the already useless rating system more useless.


I would venture to guess that for a rider like me that probably has somewhere around a thousand rides under my belt by now, there's enough ballast that I'm not seeing my score move very much one way or the other unless there is a wholesale shift in the scoring system. I've seen my credit score move more quickly than going +/- a hundredth of a point on my Uber rating.

Put it this way - I've learned more about the Uber driver's POV from this thread that will probably influence my tipping decisions than anything I would have gained from my rating (and this is coming from someone whose brother drove for Uber for a year).

Goodness gracious.

Good luck to you... wow.
RE: RE: RE: If NJ Uber drivers really could use tips  
Gatorade Dunk : 6/27/2017 5:07 am : link
In comment 13512253 DennyInDenville said:
Quote:
In comment 13512248 Gatorade Dunk said:


Quote:


In comment 13512205 DennyInDenville said:


Quote:


In NY not as needed

The rates vary so much


Just stop.

Besides, what do you even know about Uber after buying a breathalyzer specifically so you could avoid taking a car? You're a drag on every conversation that you participate in. Please just stop.


Why so salty tho? Been sucking a lot lately... at life or something?

No, just tired of you trolling on every. single. thread.
RE: Holy shit, I just looked at my rating  
fireitup77 : 6/27/2017 10:04 am : link
In comment 13512202 SHO'NUFF said:
Quote:
and it's a 3.8. I've been pleasant, on time, carried a conversation, said please and thank you, didn't slam the door, etc. The only thing I didn't do is tip because my buddy says you don't have to tip.


Do you ride in NYC? If so I hear the drivers are pretty rough on the ratings.
RE: If NJ Uber drivers really could use tips  
fireitup77 : 6/27/2017 10:05 am : link
In comment 13512205 DennyInDenville said:
Quote:
In NY not as needed

The rates vary so much


NYC rates are higher because the drivers have to pay a couple of grand to get TLC license plates. They also have to pay higher insurance premiums.
The worst thing about Uber  
pjcas18 : 6/27/2017 10:10 am : link
(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.

I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.

I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.

Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
RE: The worst thing about Uber  
fireitup77 : 6/27/2017 10:17 am : link
In comment 13512359 pjcas18 said:
Quote:
(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.

I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.

I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.

Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.


If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.
RE: RE: The worst thing about Uber  
pjcas18 : 6/27/2017 10:20 am : link
In comment 13512363 fireitup77 said:
Quote:
In comment 13512359 pjcas18 said:


Quote:


(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.

I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.

I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.

Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.



If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.


So how can they charge me then if the driver never picks me up? Seems like that would be a pretty important step in the process.
RE: RE: The worst thing about Uber  
JayBinQueens : 6/27/2017 10:24 am : link
In comment 13512363 fireitup77 said:
Quote:
In comment 13512359 pjcas18 said:


Quote:


(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.

I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.

I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.

Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.



If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.

So if a driver asks me where I'm going, should the response be "start the trip and you'll find out"?
RE: The worst thing about Uber  
fireitup77 : 6/27/2017 10:24 am : link
In comment 13512359 pjcas18 said:
Quote:
(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.

I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.

I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.

Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.


My guess to what is happening to you is this. When you go to request a ride Uber estimates the time to pickup using the closest driver to you, say 4 minutes away. Once you request the ride, Uber sends out a ping to that driver. He sees your low rating and passes. Uber than pings the next closest driver and the process starts over. The more experienced drivers see the rating and pass. As each driver passes they reach out to drivers farther away. Eventually they get to a new driver that thinks he has to take all ride requests and he takes it. If a driver takes a ride at base fare that is 15 minutes away, I can guarantee you he is new.
RE: RE: RE: The worst thing about Uber  
fireitup77 : 6/27/2017 10:27 am : link
In comment 13512366 pjcas18 said:
Quote:
In comment 13512363 fireitup77 said:


Quote:


In comment 13512359 pjcas18 said:


Quote:


(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.

I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.

I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.

Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.



If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.



So how can they charge me then if the driver never picks me up? Seems like that would be a pretty important step in the process.


Up until last week you had 5 minutes to cancel and not get charged. After the 5 minutes you are charged a cancellation fee to reimburse the driver who has been driving to pick you up. As a bone to the drivers, the new management has lowered the 5 minutes to 2 minutes now.
RE: RE: RE: The worst thing about Uber  
fireitup77 : 6/27/2017 10:28 am : link
In comment 13512368 JayBinQueens said:
Quote:
In comment 13512363 fireitup77 said:


Quote:


In comment 13512359 pjcas18 said:


Quote:


(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.

I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.

I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.

Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.



If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.


So if a driver asks me where I'm going, should the response be "start the trip and you'll find out"?


You say that to me and I'm driving off leaving you to cancel and request another driver. That's why I don't let riders in my car until I know where they are going.

RE: RE: The worst thing about Uber  
pjcas18 : 6/27/2017 10:30 am : link
In comment 13512370 fireitup77 said:
Quote:
In comment 13512359 pjcas18 said:


Quote:


(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.

I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.

I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.

Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.



My guess to what is happening to you is this. When you go to request a ride Uber estimates the time to pickup using the closest driver to you, say 4 minutes away. Once you request the ride, Uber sends out a ping to that driver. He sees your low rating and passes. Uber than pings the next closest driver and the process starts over. The more experienced drivers see the rating and pass. As each driver passes they reach out to drivers farther away. Eventually they get to a new driver that thinks he has to take all ride requests and he takes it. If a driver takes a ride at base fare that is 15 minutes away, I can guarantee you he is new.


It seems you don't have much Uber experience from the rider side. When I request an Uber I pick the driver, I see a picture of the driver and the car they drive. I requested a driver named Sue who was 6 minutes away in a Honda Accord.

After two or three minutes the 6 minutes changed to 21 minutes. I looked at Uber again and checked the same route and saw other cars.

I canceled Sue and ordered a different Uber that was closer (same exact price) and the new driver Manuel in a Prius (no shit these are actual names and cars - it's still in my Uber history) was there in 4 minutes as the app said.
seems so ridiculous  
UConn4523 : 6/27/2017 10:39 am : link
to confirm a ride outside of the app. The Uber interface is what keeps things honest between driver and rider, circumventing that to make sure you are only getting the most optimal conditions is pretty lame and likely why I've seen an increase in poor experiences on my end.

If that trend continues, many riders are simply not going to ever get picked up and will hurt the company and its contracted drivers in the long run.
RE: RE: RE: The worst thing about Uber  
fireitup77 : 6/27/2017 10:40 am : link
In comment 13512378 pjcas18 said:
Quote:
In comment 13512370 fireitup77 said:


Quote:


In comment 13512359 pjcas18 said:


Quote:


(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.

I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.

I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.

Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.



My guess to what is happening to you is this. When you go to request a ride Uber estimates the time to pickup using the closest driver to you, say 4 minutes away. Once you request the ride, Uber sends out a ping to that driver. He sees your low rating and passes. Uber than pings the next closest driver and the process starts over. The more experienced drivers see the rating and pass. As each driver passes they reach out to drivers farther away. Eventually they get to a new driver that thinks he has to take all ride requests and he takes it. If a driver takes a ride at base fare that is 15 minutes away, I can guarantee you he is new.



It seems you don't have much Uber experience from the rider side. When I request an Uber I pick the driver, I see a picture of the driver and the car they drive. I requested a driver named Sue who was 6 minutes away in a Honda Accord.

After two or three minutes the 6 minutes changed to 21 minutes. I looked at Uber again and checked the same route and saw other cars.

I canceled Sue and ordered a different Uber that was closer (same exact price) and the new driver Manuel in a Prius (no shit these are actual names and cars - it's still in my Uber history) was there in 4 minutes as the app said.


I know how the app works. Once you put your destination in it will give you the price and an estimated wait time. Then you actually request a ride. It says connecting to # drivers and you get the spinning timer as it sends out the ping to the drivers. When that is spinning the process I laid out above is taking place. Once a driver accepts the ride you are given his/her name, car type and license plate with the actual ETA. The app does have it's glitches. I get calls from riders all the time telling me that the ETA hasn't changed but I'm actually only a minute away. Next time try calling the driver before you cancel. The app is probably wrong.
and pjcas  
UConn4523 : 6/27/2017 10:41 am : link
is correct. I had no car for 6 months and just Ubered home from work. 3 or 4 days a week I'd wait for almost twice as long as the estimated time for a driver who already accepted my ride.
and by that I mean  
UConn4523 : 6/27/2017 10:42 am : link
it says car is 6 minutes away after my ride was accepted and it takes them 12+ minutes to finally arrive.
Why would you have to ask??  
FatMan in Charlotte : 6/27/2017 10:44 am : link
Quote:
You say that to me and I'm driving off leaving you to cancel and request another driver. That's why I don't let riders in my car until I know where they are going.


I've put in a destination, and you've arrived to pick me up. You are going to confirm with me where I've requested before I get into the car? If you don't like the answer you'd drive off leaving me to find another Uber.

Sounds counterproductive as all fuck, as well as against the very kind of pains that Uber is trying to avoid vs. the taxi industry.
in my case  
pjcas18 : 6/27/2017 10:44 am : link
though the driver did accept my request, she called me and asked my exact location (one part of the tech that hasn't quite been mastered yet) and I gave it and she said "on my way". At the time I had a perfect 5 rating.

As time went on I noticed she was not getting closer.

that's when I said WTF and saw other closer Ubers canceled and quickly got another one.

And from all my "research" (limited to Google searches), cancellations absolutely impact your rider rating.

if the driver cannot rate you as a rider without picking you up or completing the ride how is this possible? Does Uber knock your rating down b/c of cancelling?

RE: seems so ridiculous  
fireitup77 : 6/27/2017 10:50 am : link
In comment 13512383 UConn4523 said:
Quote:
to confirm a ride outside of the app. The Uber interface is what keeps things honest between driver and rider, circumventing that to make sure you are only getting the most optimal conditions is pretty lame and likely why I've seen an increase in poor experiences on my end.

If that trend continues, many riders are simply not going to ever get picked up and will hurt the company and its contracted drivers in the long run.


There are only a few rides that I refuse when I get to the pax. They are rides to the city, teen age passengers and parents with kids and no car seats. The reasons I don't drive to the city where stated earlier in the thread. I also stated above it's a problem that Uber has to solve or it will hurt it's business. Drivers take a bath on rides to the city. Passengers need to be able to rely on the system to get where they need to go. Uber needs to price these rides so it works for both the driver and the passenger.

And the reason I don't let people in the car until I know the ride is going to take place is why this thread was started. I want to avoid the jackass that is going to damage my car.
The jackass..  
FatMan in Charlotte : 6/27/2017 10:58 am : link
"damaged the car" by slamming a door only after the driver refused to take him somewhere.

Quote:
And the reason I don't let people in the car until I know the ride is going to take place is why this thread was started. I want to avoid the jackass that is going to damage my car


Aren't you being an equal jackass for not taking the ride after showing up?
RE: in my case  
fireitup77 : 6/27/2017 10:59 am : link
In comment 13512394 pjcas18 said:
Quote:
though the driver did accept my request, she called me and asked my exact location (one part of the tech that hasn't quite been mastered yet) and I gave it and she said "on my way". At the time I had a perfect 5 rating.

As time went on I noticed she was not getting closer.

that's when I said WTF and saw other closer Ubers canceled and quickly got another one.

And from all my "research" (limited to Google searches), cancellations absolutely impact your rider rating.

if the driver cannot rate you as a rider without picking you up or completing the ride how is this possible? Does Uber knock your rating down b/c of cancelling?


I don't know if Uber changes your ratings for cancellations. I do know that the drivers cannot. If the ride doesn't start, the driver cannot rate the passenger and the passenger cannot rate the driver.


Driver cancellations effect the driver in a big way. It's one of the two ways a driver can get deactivated. A high driver cancellation rate will get him deactivated.
RE: The jackass..  
fireitup77 : 6/27/2017 11:01 am : link
In comment 13512405 FatMan in Charlotte said:
Quote:
"damaged the car" by slamming a door only after the driver refused to take him somewhere.



Quote:


And the reason I don't let people in the car until I know the ride is going to take place is why this thread was started. I want to avoid the jackass that is going to damage my car



Aren't you being an equal jackass for not taking the ride after showing up?


Would you work for nothing? As I said Uber needs to fix this problem. It's not going to go away. No I'm not being a jackass. I'm trying to make a buck.
And again.,.  
FatMan in Charlotte : 6/27/2017 11:02 am : link
by perpetuating some of the pains in dealing with taxis, you are cheapening the Uber experience.

You have a set of requirements apparently of rides you don't want to take, but to the customer, they really don't give a shit - you are a car, a means to get from point A to point B. If it is a surly human or a robot driving probably doesn't matter 9 out of 10 times.

If I've waited 10 minutes for a car to show up and then when I tell him where I'm going and he says, "Sorry pal, that's one of the myriad of places I choose not to go", I'm going to be damned pissed, and probably be more inclined to take a taxi. You are deviating from the very reason most people take an Uber.
RE: RE: in my case  
pjcas18 : 6/27/2017 11:06 am : link
In comment 13512406 fireitup77 said:
Quote:
In comment 13512394 pjcas18 said:


Quote:


though the driver did accept my request, she called me and asked my exact location (one part of the tech that hasn't quite been mastered yet) and I gave it and she said "on my way". At the time I had a perfect 5 rating.

As time went on I noticed she was not getting closer.

that's when I said WTF and saw other closer Ubers canceled and quickly got another one.

And from all my "research" (limited to Google searches), cancellations absolutely impact your rider rating.

if the driver cannot rate you as a rider without picking you up or completing the ride how is this possible? Does Uber knock your rating down b/c of cancelling?




I don't know if Uber changes your ratings for cancellations. I do know that the drivers cannot. If the ride doesn't start, the driver cannot rate the passenger and the passenger cannot rate the driver.


Driver cancellations effect the driver in a big way. It's one of the two ways a driver can get deactivated. A high driver cancellation rate will get him deactivated.


It sucks, but like I said I have cancelled either due to uber inaccuracy with the ETA or driver inaccuracy with the ETA.

Why wouldn't I cancel?

If I just say F it a cab drove by I'll jump in then sure mu rating should take a hit. But if they tell me they'll be to my location in 6 min to pick me up, but they're not there for 20 why should my rating suffer?

that's the kind of shit that is going to make Lyft surpass Uber. and many drivers I go with drive for both.
RE: RE: RE: in my case  
fireitup77 : 6/27/2017 11:27 am : link
In comment 13512415 pjcas18 said:
Quote:
In comment 13512406 fireitup77 said:


Quote:


In comment 13512394 pjcas18 said:


Quote:


though the driver did accept my request, she called me and asked my exact location (one part of the tech that hasn't quite been mastered yet) and I gave it and she said "on my way". At the time I had a perfect 5 rating.

As time went on I noticed she was not getting closer.

that's when I said WTF and saw other closer Ubers canceled and quickly got another one.

And from all my "research" (limited to Google searches), cancellations absolutely impact your rider rating.

if the driver cannot rate you as a rider without picking you up or completing the ride how is this possible? Does Uber knock your rating down b/c of cancelling?




I don't know if Uber changes your ratings for cancellations. I do know that the drivers cannot. If the ride doesn't start, the driver cannot rate the passenger and the passenger cannot rate the driver.


Driver cancellations effect the driver in a big way. It's one of the two ways a driver can get deactivated. A high driver cancellation rate will get him deactivated.



It sucks, but like I said I have cancelled either due to uber inaccuracy with the ETA or driver inaccuracy with the ETA.

Why wouldn't I cancel?

If I just say F it a cab drove by I'll jump in then sure mu rating should take a hit. But if they tell me they'll be to my location in 6 min to pick me up, but they're not there for 20 why should my rating suffer?

that's the kind of shit that is going to make Lyft surpass Uber. and many drivers I go with drive for both.


I drive for both too. The process is the exact same with both companies. All I can tell you is that it's not the drivers hurting your ratings in this case as they cannot rate you in this situation.

Uber and Lyft both suck as companies. Instead of paying a fair rate to the drivers and letting the consumer decide to ride or not, they low ball the drivers. Then they devise "incentives" for the driver so they could make more money. These "incentives" cause situations like yours to occur. Making the service less viable. My guess is your driver was working one of these "incentives". I'll give you an example. Uber will pay extra $ if you do a certain number of trips in a particular area between certain times. Say 3 trips in an hour that start in Newark. The kicker is that your acceptance rate has to be at 90% or higher. This means that the driver has to take all pings sent to him. So the driver working this "incentive" accepts all pings. He then calls the passenger to find out where you are going. If your trip doesn't help him reach his "incentive" he drives the other way. You see if he cancels he can get fired. But if you cancel there are not repercussions to him. Uber and Lyft need to stop playing games, set a fair rate and do what they are good at. Being a better dispatch system then the old taxi system.
RE: The worst thing about Uber  
Ron from Ninerland : 6/27/2017 1:16 pm : link
In comment 13512359 pjcas18 said:
Quote:
(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.

I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.

I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.

Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
You shouldn't have had to appeal this to AMEX. You can dispute a charge right in the app. "Driver took to long to show up" or something to that effect is one of the choices you can check. You shouldn't have a problem.
fireitup77  
Ron from Ninerland : 6/27/2017 1:43 pm : link
I've got to dispute you're whole claim that you can't make any money driving to the City. I just checked the Uber app for a theoretical trip from EWR to the Trump Tower. The UberX fare is $55. Subract the toll and Uber's cut an you still get over $30. Not great, but you can hardly say you're not making money. I then checked the Port Authority's website for the cost of a taxi from EWR to Manhattan between 57th and 24th street and what did I come up with ? $55.

When you quoted $27 for a drive to Brooklyn I suspect it was a glitch in the App or an Uber Pool fare. All I know is that when I'm in Jersey and I ask for a quote for a trip to Long Island, an Uber driver would have to be insane to turn down what the app is quoting.
RE: fireitup77  
fireitup77 : 6/27/2017 1:57 pm : link
In comment 13512553 Ron from Ninerland said:
Quote:
I've got to dispute you're whole claim that you can't make any money driving to the City. I just checked the Uber app for a theoretical trip from EWR to the Trump Tower. The UberX fare is $55. Subract the toll and Uber's cut an you still get over $30. Not great, but you can hardly say you're not making money. I then checked the Port Authority's website for the cost of a taxi from EWR to Manhattan between 57th and 24th street and what did I come up with ? $55.

When you quoted $27 for a drive to Brooklyn I suspect it was a glitch in the App or an Uber Pool fare. All I know is that when I'm in Jersey and I ask for a quote for a trip to Long Island, an Uber driver would have to be insane to turn down what the app is quoting.


Depending on time of day and traffic EWR to Trump Tower is around an hour ride. NJ drivers are not allowed to pick up riders in NYC so you have to come back empty. So if you are lucky it's two hours there and back. It's 18.5 mile trip. The driver makes 18.5*.87=$16.09 plus $.15 per minute so say $9 for the hour. So the driver takes home $25.09 minus Uber's fee of $6.27. So the driver makes a whopping $18.81 for two hours of work. That doesn't take into effect cost of gas, maintenance etc. Plus you have to lay out the cost of the toll and wait a week to get it back. Sorry but I'm not driving to NYC for $9 an hour.
Ron  
fireitup77 : 6/27/2017 2:01 pm : link
The driver doesn't get what the app is quoting. Uber removed the connection between what the passenger pays and what the driver gets when they instituted up front pricing. Driver gets paid on mileage and time. From NJ (Non-shore) the base rate is $.87/mile and $.15/minute minus 25%. Anything over that Uber keeps.
I don't think it's a big deal for the driver to ask the passenger  
BH28 : 6/27/2017 2:25 pm : link
where they are going when they show up. If you are going somewhere excessively far or the driver doesn't have the time to take you there, it's completely understandable. I anticipate that most uberx drivers are doing this part time so i understand if my trip doesn't fit their schedule.

Obviously this is an extreme example: a Bills CB took an uber from Chicago to Buffalo; that's insane!


link - ( New Window )
RE: Ron  
UConn4523 : 6/27/2017 3:19 pm : link
In comment 13512564 fireitup77 said:
Quote:
The driver doesn't get what the app is quoting. Uber removed the connection between what the passenger pays and what the driver gets when they instituted up front pricing. Driver gets paid on mileage and time. From NJ (Non-shore) the base rate is $.87/mile and $.15/minute minus 25%. Anything over that Uber keeps.


Jeeeeez, that's so damn slimy. Do all drivers know this? I can't believe there hasn't been more buzz about it.
My rating says "none stras"  
Bill L : 6/27/2017 4:48 pm : link
I guess I have to take the bus.
Interesting article  
fireitup77 : 6/28/2017 8:42 am : link
on Uber's problems.
Link - ( New Window )
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