Anyone have a bad Uber experience they want to share? Today, the guy kicked me out of his car because he didn't want to go to Brooklyn. I kind of overreacted and left the car and slammed the door. Then he starts yelling at me that I broke his window and door (which I think was bullshit, at least the window), before I got a chance to go back in the building he chases after me yelling he'll call the police and calling me a motherfucker and yelling that he should have punched me in the face. Like an idiot I give him everything I had in my wallet ($50) and he still keeps yelling at me that I better pay him and drives away. Then he didn't even turn off the ride and I got charged an extra $8 for my troubles. I probably shouldn't have slammed his door, but the guy was a tool.
That said Uber is pretty crappy as company. Forget the executive troubles they are having, they vastly underpay their drivers and their maps are terrible, often drivers circle my location and can't find me at my old office building. I have tons of screenshots of the cars going right past my building.
I heard Lyft is better and gives their drivers a larger cut of each fare. I'll be giving them my business.
the only bad experiences I've had were at Orlando where I ordered an Uber from Pointe Orlando to my hotel. The driver initially indicated they were 6 min away. After about 10 min it said they were 21 minutes away. I checked how long it was if I ordered a new Uber and it said 4 min, so I canceled the first one and ordered a 2nd and they charged me for the first one and they have no easy way I could find to dispute a charge. I contacted customer service and never heard back.
I had to dispute the charge with Amex who immediately without question removed the $6.10 charge from my card. I doubt they even pursued it. My average monthly Amex bill is $7,500 - $10,000 due to work travel, so maybe they just said F-it, and ate the $6.
it still pisses me off though and that's the biggest complaint I have about uber, they lie about the time to arrive and it's not just traffic.
So basically only good experiences and the good thing is the fixed price, with no meter running so you don't run the risk of the cab driver taking the scenic route in a city you're not familiar with or purposely sitting in traffic to run the meter or adding on fees for opening the trunk or an extra bag or whatever the hell they add extra fees for and no tipping is nice too (though they are now trying out tipping in a few cities). it's not that I don't want to tip a cab driver it's that my company is super anal about expenses in certain cases and tipping is one of the, so if I exceed like 10% on a cab it's my responsibility. If I traveled once a quarter no big deal, but I'm on the road several times a month and lose money every time I travel. So savings like this is helpful.
At least with Lyft, they are upfront that tipping is not included and at your discretion. On the flip side, they don't have nearly as many drivers in NYC and they don't have their system ironed out yet.
At least with Lyft, they are upfront that tipping is not included and at your discretion. On the flip side, they don't have nearly as many drivers in NYC and they don't have their system ironed out yet.
Ubers are half the rate of cabs on average, especially in NYC so even if it's BS to the consumer and a tip is included in their flat rate what do I care, it's less than cabs - without cabs including tips.
If they want to add a discretionary tip it just makes it seem like I'm the cheapskate if I don't tip them when I explained why I hesitate with cabs.
I'd prefer the tip was built in to the flat rate - for business purposes at least. and if it's still 50 - 60% the price of a cab even better.
this is bs, i get rides for my workers every morning and never tip and my rating is 4.8 as a rider
and my rating is 4.67
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on Uber? Don't tip. Drivers don't make any money from what they are paid from Uber. If they make any money at all it's because of tips. Many drivers give their riders a lousy rating if they don't tip. If you have a hard time getting a ride in the future, it's because you don't tip.
this is bs, i get rides for my workers every morning and never tip and my rating is 4.8 as a rider
Agreed. We had a great Uber drive over the holidays, friendliest one by a mile and my wife told him his rating was super high. He asked if she wants to know hers and showed her it was 4.9.
You get a bad rating for not being ready when the car arrives, not saying thank you, and slamming the door when you exit the vehicle.
you are not, i have never tipped an uber and i have uber vip now, pretty sure that woildnt happen if yoh were supposed to tip
The car stunk and he had the air on so even windows cracked we still smelt this clown the whole way home.
He also dropped a few farts along the way too.
Other than that it has been fine. Best way to go out if you plan to party.
Lyft has been a mixed bag. It seems that get a lot of drivers that can't hack it with Uber. And Lyft's app sucks.
As for the guy that says Uber's pickup times are inaccurate , I tend to agree but they are still much much better than calling a traditional taxi.
uber driver does not know where it is going until the passenger is in the car
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The op. I thought the driver knows where he is taking you before he picks you up. Why would he decide to pick you up and then not take you to your designation.
I spoke to a driver about this. They don't know. The don't find out the destination until they pick you up.
This way if you want to take a 100 mile trip they can not say no.
First the tip IS NOT included in the fare and it never was. Uber's now ex CEO, Travis Kalanick, is against the whole american tipping culture and when Uber started he advertised that tipping was not necessary. He was sued by his driver "partners" (Uber drivers are independent contractors) and he lost. Drivers where then allowed to accept tips. Now that TravASS is the ex CEO, Uber is adding a tipping option into the app. It will be there sometime in early July.
When Uber first started in NJ fares where over $2 per mile with Uber's cut at 20%. Drivers didn't complain about no tipping because they were making decent money. Over the years Uber has cut rates without the drivers consent to 87 cents per mile and a 25% commission (non jersey shore, jersey shore rates are higher). As the rates have dropped, drivers rely on two things to make money, surge and tips. A smart driver doesn't take any ride that is non-surge and will have an angle to milk the tips. It's the only way to make money.
Now to the trip to Brooklyn. I'm assuming you where starting in NJ. NJ drivers lose money on any trip into the city, never mind an outer borough, unless there is a high surge. That's a two and half hour trip back and forth if you are lucky and there is no traffic. From East Rutherford to Brooklyn is 17 miles. So 17 times 86 cents a mile is $14.62 plus 15 cents a minute so say another $10. So the driver gets 24.62 minus Ubers 25% cut for two and half hours of work. As you can see the driver is not making anything. FYI, NJ drivers are not allowed to pick up passengers in NY so the return trip is empty and the driver is not making money. In addition to this any return tolls are also not covered by Uber and come out of the drivers pocket.
NY trips from NJ are a big problem for both the drivers and riders. The riders are looking for a stable platform that they can rely on getting to where they need to be on time. Drivers need to make a profit. Uber needs to find a way to price these trips so that it works for both the driver and passenger. Hopefully now that Uber will have adults running the company they figure it out.
Now about those stupid ratings. Your rating as a rider is different than the drivers rating. Uber has a policy that if a drivers rating drops below a certain number (different in different parts of the country) in NJ it's 4.7 the driver can be deactivated. So anytime you give a driver less than 5 stars you are asking for him to be fired. People think that 4 stars is a good rating, it's NOT. 4 stars gets you fired.
A passenger will never get deactivated for a low rating. The only way a passenger gets booted is if the driver can prove the passenger created a dangerous situation. Different drivers rate passengers differently. Some will automatically give 5 stars if the passenger doesn't damage his car. Others try and rate the trip/passenger to give the other drivers a heads up. So let's say a driver accepts a trip and it turns out to be a minimum fare and the rider doesn't tip (drivers don't make money on these either when you figure in the dead miles and time to come and pick you up). You might be staring at a low rating. Most riders being creatures of habit have patterns. If you take many short rides and don't tip, it will effect your rating. Some drivers look at your rating and others don't. So if you end up with a low rating (anything below 4.5) you might be waiting a while to get a ride.
Feel free to ask me any other question.
The driver doesn't know the destination until he picks up the rider and starts the trip. That is why some drivers don't allow the rider in the car until he finds out where the trip is to. This way the driver cannot slam the door and break things when he gets pissed off.
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The op. I thought the driver knows where he is taking you before he picks you up. Why would he decide to pick you up and then not take you to your designation.
The driver doesn't know the destination until he picks up the rider and starts the trip. That is why some drivers don't allow the rider in the car until he finds out where the trip is to. This way the driver cannot slam the door and break things when he gets pissed off.
Rider not driver...
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In comment 13511033 mitch300 said:
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The op. I thought the driver knows where he is taking you before he picks you up. Why would he decide to pick you up and then not take you to your designation.
I spoke to a driver about this. They don't know. The don't find out the destination until they pick you up.
This way if you want to take a 100 mile trip they can not say no.
Yes they can. Drivers can turn down any ride that they don't feel comfortable taking.
I've taken hundreds of uber rides and never tipped; i have a rating of 4.88. That would mean tipping is not implied nor expected. Even if i wanted to tip, i rarely carry cash.
I know in-app tipping is coming, but it's problematic now that the implication is to tip.
Let's say an uber ride costs me $10 normally. With surge pricing, the ride is up to $25. DO i still tip? I wouldn't but now i am going to get dinged by the driver for not tipping because i don't want to tip on surge pricing.
$50 is similar to cab rates, $75 is more than a cab, but I'd still use Uber (on business) when the LaGuardia can lines are 200 people deep.
I'm sure airport has different regulations, but still seems lower than it should be.
$50 is similar to cab rates, $75 is more than a cab, but I'd still use Uber (on business) when the LaGuardia can lines are 200 people deep.
I'm sure airport has different regulations, but still seems lower than it should be.
should say "cab" lines.
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You do tip, with every ride. It is included in the rate, at least that what they say. Now, because the drivers are complaining about their cut, instead of upping their cut, the company says they are adding tipping as an option. No, you are adding additional tipping, which most people won't realize is additional and shirk your responsibility to your drivers.
At least with Lyft, they are upfront that tipping is not included and at your discretion. On the flip side, they don't have nearly as many drivers in NYC and they don't have their system ironed out yet.
Ubers are half the rate of cabs on average, especially in NYC so even if it's BS to the consumer and a tip is included in their flat rate what do I care, it's less than cabs - without cabs including tips.
If they want to add a discretionary tip it just makes it seem like I'm the cheapskate if I don't tip them when I explained why I hesitate with cabs.
I'd prefer the tip was built in to the flat rate - for business purposes at least. and if it's still 50 - 60% the price of a cab even better.
I've taken hundreds of uber rides and never tipped; i have a rating of 4.88. That would mean tipping is not implied nor expected. Even if i wanted to tip, i rarely carry cash.
I know in-app tipping is coming, but it's problematic now that the implication is to tip.
Let's say an uber ride costs me $10 normally. With surge pricing, the ride is up to $25. DO i still tip? I wouldn't but now i am going to get dinged by the driver for not tipping because i don't want to tip on surge pricing.
Speaking for myself and everything from a NJ perspective, when it surges I don't expect a tip. The surge is the tip. Plus any rider that accepts the surge pricing automatically gets a 5 star rating from me. Assuming they don't damage my car.
As I stated in my earlier post, some/most drivers automatically rate 5 stars in the hope that the rider does the same.
$50 is similar to cab rates, $75 is more than a cab, but I'd still use Uber (on business) when the LaGuardia can lines are 200 people deep.
I'm sure airport has different regulations, but still seems lower than it should be.
It is, plus a $20 surcharge to cover the Hudson River toll.
NY rates are much higher than NJ rates. I believe they get $1.75 per mile and a higher per minute charge.
Again everything I'm saying is from a NJ point of view as the pricing is different in different places.
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In comment 13510993 Matt M. said:
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You do tip, with every ride. It is included in the rate, at least that what they say. Now, because the drivers are complaining about their cut, instead of upping their cut, the company says they are adding tipping as an option. No, you are adding additional tipping, which most people won't realize is additional and shirk your responsibility to your drivers.
At least with Lyft, they are upfront that tipping is not included and at your discretion. On the flip side, they don't have nearly as many drivers in NYC and they don't have their system ironed out yet.
Ubers are half the rate of cabs on average, especially in NYC so even if it's BS to the consumer and a tip is included in their flat rate what do I care, it's less than cabs - without cabs including tips.
If they want to add a discretionary tip it just makes it seem like I'm the cheapskate if I don't tip them when I explained why I hesitate with cabs.
I'd prefer the tip was built in to the flat rate - for business purposes at least. and if it's still 50 - 60% the price of a cab even better.
I agree with you 100%.
Believe it or not as a driver I agree too. Uber should set the pricing so that the driver can make a profit and not have to rely on tips. The NJ shore rate is $1.72 per mile and nobody has an issue paying that. If Uber would raise the rate to that, eliminate/reduce surge than everyone wins.
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East Rutherford to Brooklyn is $24.62 when and Uber from LaGuardia to Manhattan is between $50 and $75 depending on how busy.
$50 is similar to cab rates, $75 is more than a cab, but I'd still use Uber (on business) when the LaGuardia can lines are 200 people deep.
I'm sure airport has different regulations, but still seems lower than it should be.
It is, plus a $20 surcharge to cover the Hudson River toll.
NY rates are much higher than NJ rates. I believe they get $1.75 per mile and a higher per minute charge.
Again everything I'm saying is from a NJ point of view as the pricing is different in different places.
that sucks, gas and tolls probably cost more than $24.62 round trip from East Rutherford to Brooklyn and then consider if there is anything left after gas and tolls (not even considering wear and tear on your vehicle or any insurance you need to add (not sure about that) you're making less than minimum wage, no idea why anyone would do it.
I was talking to an uber driver in CHI (Schaumburg) during a ride from Schaumburg to O'Hare and he said he made 70 grand a year as a retiree working for Uber at days and times he wanted and loved it. More money he wanted the more he worked.
I didn't get into any specifics but he made it seem like a good company to work for, this was in December 2016.
The nonsense needs to stop.
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In comment 13511072 pjcas18 said:
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East Rutherford to Brooklyn is $24.62 when and Uber from LaGuardia to Manhattan is between $50 and $75 depending on how busy.
$50 is similar to cab rates, $75 is more than a cab, but I'd still use Uber (on business) when the LaGuardia can lines are 200 people deep.
I'm sure airport has different regulations, but still seems lower than it should be.
It is, plus a $20 surcharge to cover the Hudson River toll.
NY rates are much higher than NJ rates. I believe they get $1.75 per mile and a higher per minute charge.
Again everything I'm saying is from a NJ point of view as the pricing is different in different places.
that sucks, gas and tolls probably cost more than $24.62 round trip from East Rutherford to Brooklyn and then consider if there is anything left after gas and tolls (not even considering wear and tear on your vehicle or any insurance you need to add (not sure about that) you're making less than minimum wage, no idea why anyone would do it.
I was talking to an uber driver in CHI (Schaumburg) during a ride from Schaumburg to O'Hare and he said he made 70 grand a year as a retiree working for Uber at days and times he wanted and loved it. More money he wanted the more he worked.
I didn't get into any specifics but he made it seem like a good company to work for, this was in December 2016.
I can assure you that driver was not making $70,000 a year part time. I believe Chicago rates are $.90 per mile so pretty close to NJ. Let's assume he worked 30 hours a week. He would have to make about $45/hour to get to $70,000. Last night I worked a local beer festival. It surged over 3 times for 2 1/2 hours. I averaged about 38 bucks over that time.
Another lawsuit that Uber lost was a false advertising suit in which it claimed the full time drivers where making over $100,000. It just doesn't happen.
If a driver doesn't do his/her homework and know when and where the surges happen they are lucky to be making $10/hour. And that's before their expenses. That's why Uber burns through their drivers. I give Uber another 2 to 3 years before it dies if it doesn't raise rates.
The nonsense needs to stop.
Are you talking about when tipping is mandatory? Because I think tipping is the most meritorious form of pay. If I get a nasty server or bartender, I don't tip them. If the person goes above and beyond, I tip very generously. That way, their boss sees a 30% tip on the credit card and knows that server did a good job. Or if I pay in cash, I will write "great service" on the bill.
I know some customers feel cowed into leaving a tip even if the service was bad but that is on them.
Tipping is form of employee evaluation built into the ordinary conduct of business.
The nonsense needs to stop.
I agree yet disagree.
But your point is right.
I've seen bartenders make thousands in 8 hour shift
I've seen bartenders make $10 in an 8 hour shift
It goes to the extremes
Tipping should be eradicated. Increase prices and pay your staff well and fire your throne who aren't earning their pay. No different than someone doing a bad job in corporate life.
Uber implementing a tip option is lousy. Give a larger cut to the drivers and don't put it back on the consumer to make that decision.
can anybody explain a surge?
The whole point of uber is a system not to tip in which you are rated on your reliability and friendliness. Now, with tipping the food chain in terms of getting a ride will depend upon how generous you are to their employees. I would rathe uber pay them, charge me a bit more, and leave tipping out of the entire equation.
Do you know how Uber works or are you just being a typical jackass on here spouting off about something you know nothing about.
The few times I've needed to take one longer distances, (30min-1hr), I've given them a tip. But for shorter 10-15 minute rides I generally don't.
Has nothing to do with being cheap and everything to do with Ubers business model, or soon to be business model. Their quality is deteriorating and their treatment of their employees is under major scrutiny (both at the corporate level and the actual drivers), yet somehow it should be the consumer who makes up for it?
Second, fire it up is accurate in most things he mentions. My experiences have been mostly good. I've had one awful experience where someone puked in my car. Thank God the passenger was eager to make up for it, because Uber gave me zero help in contacting them to get payment for the cleanup. It only worked out because I exchanged numbers that night and the person was honorable and honest.
Tipping is always appreciated, never expected. I would never give a bad rating because of no tip. I know that's part of the selling point of the service, but I do wish passengers understood this is far from a get-rich-quick scheme for drivers. Surge pricing is a screw job for passengers, but something drivers have zero control over and I've learned it's pretty much impossible to try and chase. So many times the map lites up with surge pricing in a nearby town, so you drive there and the mement you are about to enter the region all the surge notifications disappear. It feels like a scam to keep drivers on the road, but the only time I see it really pay off is after 1:30am on a weekend. Surge will pay off then more than likely, but it means staying up super late, and risking the damage and puking of the close-the-bar crowd.
As passengers, all I would ask is
1. Look out your window when you get notificaitons the driver arrives. Don't make him go up and down your street 50 times, with no lights on at your house, trying to guess if he's in the right spot
2. Don't make the driver wait while your drunk friend tries to decide whether or not they're coming along
3. You can ask to change the music, but don't ask to pair your phone with the driver's bluetooth, or sing at the top of your lungs
4. don't puke
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of a cab and you still don't tip...
Do you know how Uber works or are you just being a typical jackass on here spouting off about something you know nothing about.
Actually I know exactly how Uber works...it just strikes me as naive and self entitled to think that you don't have to tip or that its included..google Uber and tipping to educate yourself...
They basically just admitted it was a lie by adding the tipping feature in the app..
If that makes me a jackass so be it...
can anybody explain a surge?
Surge works something like this. Nobody know what Ubers algorithm is but this is close. When there are more rider apps open in a certain location than drivers online, the area surges. The more riders than drivers the higher the surge. It really is supply and demand. For example. Last night in my area there was a fundraiser at a local zoo. They had a beer festival that they sold 2000 tickets for. Most of the people used a rideshare to get there. By design I was there when the event ended. There were few other Ubers there so it surged. The price went up over 3 times what the base rate was. I made four trips back and forth and had a good night.
The whole point of uber is a system not to tip in which you are rated on your reliability and friendliness. Now, with tipping the food chain in terms of getting a ride will depend upon how generous you are to their employees. I would rathe uber pay them, charge me a bit more, and leave tipping out of the entire equation.
If you have a 4.41 rating you are doing something majorly wrong. And it will take a while to get a ride as the more experienced drivers laugh at your request.
The whole point of uber is NOT a system not to tip in which you are rated on your reliability and friendliness. The drivers couldn't care less about your friendliness. The drivers like most people want to make money. If you are taking trips that are not profitable then maybe that's your problem.
And the drivers are not employees. They are independent contractors.
Why is it unreal. The drivers are trying to educate the general public that the tips are NOT included.
What Uber did, and it was the CEO, was not only wrong but I would say was evil. They pay the drivers like waiters, a non-living wage and then tell their customers not to tip them. Could you imagine a restaurant owner telling patrons not to tip their waiters?
The few times I've needed to take one longer distances, (30min-1hr), I've given them a tip. But for shorter 10-15 minute rides I generally don't.
Arc... You got it backwards. The longer drives are generally the more profitable ones (highway miles). It's the short ones the the drivers don't make any money....If you choose to tip one or the other tip the short ones. But I encourage all to tip all rides until Uber starts paying a living wage.
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of a cab and you still don't tip...
Has nothing to do with being cheap and everything to do with Ubers business model, or soon to be business model. Their quality is deteriorating and their treatment of their employees is under major scrutiny (both at the corporate level and the actual drivers), yet somehow it should be the consumer who makes up for it?
It eventually will be the consumer that pays for it. Uber lost 3 billion last year. Their business model will not last another couple of years. The VC guys that have been footing the bill just stepped to the plate and pushed TravASS out. The rates will be increased or Uber will go bye bye.
Second, fire it up is accurate in most things he mentions. My experiences have been mostly good. I've had one awful experience where someone puked in my car. Thank God the passenger was eager to make up for it, because Uber gave me zero help in contacting them to get payment for the cleanup. It only worked out because I exchanged numbers that night and the person was honorable and honest.
Tipping is always appreciated, never expected. I would never give a bad rating because of no tip. I know that's part of the selling point of the service, but I do wish passengers understood this is far from a get-rich-quick scheme for drivers. Surge pricing is a screw job for passengers, but something drivers have zero control over and I've learned it's pretty much impossible to try and chase. So many times the map lites up with surge pricing in a nearby town, so you drive there and the mement you are about to enter the region all the surge notifications disappear. It feels like a scam to keep drivers on the road, but the only time I see it really pay off is after 1:30am on a weekend. Surge will pay off then more than likely, but it means staying up super late, and risking the damage and puking of the close-the-bar crowd.
As passengers, all I would ask is
1. Look out your window when you get notificaitons the driver arrives. Don't make him go up and down your street 50 times, with no lights on at your house, trying to guess if he's in the right spot
2. Don't make the driver wait while your drunk friend tries to decide whether or not they're coming along
3. You can ask to change the music, but don't ask to pair your phone with the driver's bluetooth, or sing at the top of your lungs
4. don't puke
Sir,
If you are a NJ driver email me at jeff wright plus phil simms number and LT numbers at hotmail dot com. I'll give some tricks to make more money. Until Uber pays a living wage don't hate surge. You need surge and there are ways to know where/when it's going to happen. Never chase a surge. Be there before it happens.
And this why they need real background checks. Yes drivers want to have real background checks.
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unreal.
Why is it unreal. The drivers are trying to educate the general public that the tips are NOT included.
What Uber did, and it was the CEO, was not only wrong but I would say was evil. They pay the drivers like waiters, a non-living wage and then tell their customers not to tip them. Could you imagine a restaurant owner telling patrons not to tip their waiters?
It's unreal because I don't need a tip dish in my face. It's offputting and makes for a poor experience for both the consumer and driver. Nothing more awkward than feeling forced to tip or give money (the constant asks for donations at CVS while I'm trying to buy some Advil).
And yes I can imagine a restaurant owner telling patrons not to tip, thats how it should be. The amount of bad service I get at restaurants probably outweighs the good yet I tip anyway. Do away with it, pay for better employees/service and charge more for food/drink.
Up here in upstate NY we don't have Uber. Well, we will have Uber starting next month (I think we will anyway). It was quite a battle and it had to go through the legislature, which is weird to me. Cab service in Albany, to the extent that it exists at all, is universally regarded as horrendous. There was a newspaper article a couple years ago where they sent a guy out to take the same cab ride but from different companies. Some didn't show up at all when called (can you even hail a cab anywhere up here?), the pricing and times to destination were nowhere close to each other and the customer service was rated as very poor.
But back to the question, people talked about safety and other types of differences when making the anti-Uber argument up here before the vote. Is there a qualitative difference between Uber and cab drivers; the ride experience with one versus the other?
I've never had an issue with Uber but I wouldn't allow my wife to book a ride alone.
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In comment 13511287 JCin332 said:
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of a cab and you still don't tip...
Do you know how Uber works or are you just being a typical jackass on here spouting off about something you know nothing about.
Actually I know exactly how Uber works...it just strikes me as naive and self entitled to think that you don't have to tip or that its included..google Uber and tipping to educate yourself...
They basically just admitted it was a lie by adding the tipping feature in the app..
If that makes me a jackass so be it...
If it strikes you as naive or self-entitled that people think they don't have to tip uber drivers then no, you don't know how Uber works.
Uber wasn't sold to consumers as a cheaper cab, it was a "money-less" transaction that was more convenient AND cheaper (usually) than cabs. So whether the tip is included in the fee or not was pretty irrelevant. I viewed it as I don't need to hassle with the credit card swipe gadget in the cab which sometimes works, sometimes doesn't, don't need to rustle up the correct amount of cash and I don't need to worry about my company rejecting the expense report for a cab tip.
I open the app, put in my location and destination, see the price and select an uber. I get in, get out, and go on my way.
What I read they're going to do in the two cities where they're trying out tipping, is simply add it to the app as a standard % or amount. I'd be fine with that too, since it fits with why people use Uber.
otherwise your judgment of others is yes, you being a jackass.
I've never had an issue with Uber but I wouldn't allow my wife to book a ride alone.
No, Uber drivers cannot see your destination before the ride starts. If they did they wouldn't pick up certain fares (short rides) or would avoid certain areas they didn't like, etc.
You do but that's so Uber can estimate your fare and timing.
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In comment 13511288 pjcas18 said:
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In comment 13511287 JCin332 said:
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of a cab and you still don't tip...
Do you know how Uber works or are you just being a typical jackass on here spouting off about something you know nothing about.
Actually I know exactly how Uber works...it just strikes me as naive and self entitled to think that you don't have to tip or that its included..google Uber and tipping to educate yourself...
They basically just admitted it was a lie by adding the tipping feature in the app..
If that makes me a jackass so be it...
If it strikes you as naive or self-entitled that people think they don't have to tip uber drivers then no, you don't know how Uber works.
Uber wasn't sold to consumers as a cheaper cab, it was a "money-less" transaction that was more convenient AND cheaper (usually) than cabs. So whether the tip is included in the fee or not was pretty irrelevant. I viewed it as I don't need to hassle with the credit card swipe gadget in the cab which sometimes works, sometimes doesn't, don't need to rustle up the correct amount of cash and I don't need to worry about my company rejecting the expense report for a cab tip.
I open the app, put in my location and destination, see the price and select an uber. I get in, get out, and go on my way.
What I read they're going to do in the two cities where they're trying out tipping, is simply add it to the app as a standard % or amount. I'd be fine with that too, since it fits with why people use Uber.
otherwise your judgment of others is yes, you being a jackass.
Unfortunately Uber is screwing this up too. They are not going the set % route. After you rate the driver they are giving you an option to add a tip of $1, $5 or $10. Or you can select a custom amount and put it what you want. On longer trips the amounts offered will be $5, $10 and $20. Funny thing is riders don't have to rate the drivers so if they don't rate they will not be given the option to tip. Less than 50% of my riders actually rate me.
I'll always pay more for better service but if it's going to turn into the restaurant industry where tipping is seen as mandatory instead of a reward then I'll use it a lot less or not at all. Nothing shittier than making a customer feel obligated to spend money that isn't already in the cost of their experience.
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In comment 13511271 UConn4523 said:
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unreal.
Why is it unreal. The drivers are trying to educate the general public that the tips are NOT included.
What Uber did, and it was the CEO, was not only wrong but I would say was evil. They pay the drivers like waiters, a non-living wage and then tell their customers not to tip them. Could you imagine a restaurant owner telling patrons not to tip their waiters?
It's unreal because I don't need a tip dish in my face. It's offputting and makes for a poor experience for both the consumer and driver. Nothing more awkward than feeling forced to tip or give money (the constant asks for donations at CVS while I'm trying to buy some Advil).
And yes I can imagine a restaurant owner telling patrons not to tip, thats how it should be. The amount of bad service I get at restaurants probably outweighs the good yet I tip anyway. Do away with it, pay for better employees/service and charge more for food/drink.
I agree. Uber should pay a living wage and do away with tipping. But they don't pay a living wage and then they tell the riders not to tip. That's wrong.
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on Uber? Don't tip. Drivers don't make any money from what they are paid from Uber. If they make any money at all it's because of tips. Many drivers give their riders a lousy rating if they don't tip. If you have a hard time getting a ride in the future, it's because you don't tip.
this is bs, i get rides for my workers every morning and never tip and my rating is 4.8 as a rider
Agree, complete horseshit. I never had an issue geting a ride and never tipped. I may now just add a standard percent and every ride. I just don't want to have to add it manually to every ride as its appeal is the convenience and being able to jump out of the car without breaking stride.
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In comment 13510977 Gman11 said:
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on Uber? Don't tip. Drivers don't make any money from what they are paid from Uber. If they make any money at all it's because of tips. Many drivers give their riders a lousy rating if they don't tip. If you have a hard time getting a ride in the future, it's because you don't tip.
this is bs, i get rides for my workers every morning and never tip and my rating is 4.8 as a rider
Agree, complete horseshit. I never had an issue geting a ride and never tipped. I may now just add a standard percent and every ride. I just don't want to have to add it manually to every ride as its appeal is the convenience and being able to jump out of the car without breaking stride.
I think there will be a food chain when tipping is instituted that will result in less availability for not as generous tippers. When you go fishing do you try to catch a big fish or a little fish, imagine now that there app will be able to distinguish big from little fishes. I have no issue with fair increases to compensate drivers but living in NYC I don't want to get into pissing contests with everyone.
It always boggles my mind how any company would let their consumers pay their most valuable employees (restaurants, uber etc). Pay your employees fairly and pass on to consumer in prices. Tipping is so dumb
This is a lazy and shitty way to address not taking care of your employees (contracted or not).
Additionally, I learned a little more about surge pricing. It seems more BS than I imagined. I may be one of the few who successfully fought a surge pricing ride. It was not clear how much it was being increased and also not there when I initially was searching for a car. It didn't help that I was just released from the hospital and the f-ing driver was around the corner; I had to walk to him because their app couldn't pinpoint where I was and went to a street on the side of the hospital, closer to the back exit, not where I was waiting.
I arrived at LaGuardia from Chicago last week at 10PM on a Tuesday night.
the cab line was around 250 people deep, and probably around 35 minutes in line before I get a cab. A cab is around $50 maybe $45 to Manhattan.
Uber could have a driver there in 6 minutes, but the ride was $75.
I could then decide if the convenience was worth it or not.
Is it price gouging? Maybe but I have other options.
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In comment 13511000 nygiants16 said:
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In comment 13510977 Gman11 said:
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on Uber? Don't tip. Drivers don't make any money from what they are paid from Uber. If they make any money at all it's because of tips. Many drivers give their riders a lousy rating if they don't tip. If you have a hard time getting a ride in the future, it's because you don't tip.
this is bs, i get rides for my workers every morning and never tip and my rating is 4.8 as a rider
Agree, complete horseshit. I never had an issue geting a ride and never tipped. I may now just add a standard percent and every ride. I just don't want to have to add it manually to every ride as its appeal is the convenience and being able to jump out of the car without breaking stride.
I think there will be a food chain when tipping is instituted that will result in less availability for not as generous tippers. When you go fishing do you try to catch a big fish or a little fish, imagine now that there app will be able to distinguish big from little fishes. I have no issue with fair increases to compensate drivers but living in NYC I don't want to get into pissing contests with everyone.
It always boggles my mind how any company would let their consumers pay their most valuable employees (restaurants, uber etc). Pay your employees fairly and pass on to consumer in prices. Tipping is so dumb
The way Fuber is doing the tip option I think it will help riders ratings. Even if you don't tip. You see the way it's going to work is the rider doesn't have to tip when the ride ends. He has up to 30 days to add a tip to the ride. The driver has to rate the rider immediately after the ride in order to get another ride. What is going to happen is all drivers will rate all rides 5 stars in hope that they will get a tip.
On Uber? You can see your rider rating. It's right in the app.
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It's a stupid vestige of age of wannabe aristocrats. Relying on customers to determine the proper compensation for a worker is stupid, since customers have little informstion on what other compensation the worker is getting. It results in some tipped workers making poverty wages, and others being ridiculously overpaid for what they do.
The nonsense needs to stop.
I agree yet disagree.
But your point is right.
I've seen bartenders make thousands in 8 hour shift
I've seen bartenders make $10 in an 8 hour shift
It goes to the extremes
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But I've got mixed feeling about the entire concept in general. As someone who spends time being a bicyclist, a pedestrian, and a driver in the Bay Area, many Uber drivers are a nuisance at best and a menace at worst.
What makes them worse than cab drivers?
?
Their lack of experience, and the fact that their car isn't ostentatiously yellow with Taxi painted in big words on the doors. Also, the fact that they're often driving erratically while searching for a particular person who they don't know.
The rider rating is in the app. It used to be buried and you had to go look for it. It's my understanding that Fuber is now showing your rating when you request a ride. I haven't taken a ride in a while so I'm not 100% sure where they are putting it.
The nonsense needs to stop.
could not agree more.
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worth Uber; there's so little transparency that both drivers and users either assume it works 1 way and the actions taken off that limited information is often misguided.
The rider rating is in the app. It used to be buried and you had to go look for it. It's my understanding that Fuber is now showing your rating when you request a ride. I haven't taken a ride in a while so I'm not 100% sure where they are putting it.
You are correct, they must have recently added it, 4.85 for me.
How are Uber drivers worse than any other drivers out here ? If you ask me its the assholes in BMW's who are the worst.
Yeah, there are a lot of bad drivers, and there are a lot of worse Uber drivers.
The first time I received a text message from my Uber driver asking what corner I was standing at I thought to myself, "Hmmmm, I hope he at least pulled over while composing that." Now I know better -- he very likely did not.
The business model is a bit different. You can't really equate cabs to Ubers 1 to 1.
Uber was really designed so that tips weren't expected - though apparently they're not compensating their drivers well enough for that to work as it should.
Uber is just a guy who owns a car already and picking up extra cash. If people want to turn that into a career, by all means, but its entirely different model than a the cab industry.
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Don't you also tip cab drivers? Why would you tip one, but not the other. I have taken Uber only one time and it was quick, easy, and cheaper. I used my phone app which was great because I don't carry cash. When we got there I asked how I could tip him and he said I couldn't through the app you would have to have cash. I think having the option is good. I always tip my driver. Drivers don't make a ton of money. Waiters don't make a ton of money. If you can't afford to tip don't go out and eat. If you can't afford a tip then take a bus.
The business model is a bit different. You can't really equate cabs to Ubers 1 to 1.
Uber was really designed so that tips weren't expected - though apparently they're not compensating their drivers well enough for that to work as it should.
arc the problem it was all a lie...
And many people fell for it because the idea of cheaper more efficient transportation appeals to everybody...
But the only reason rideshare is so cheap is that the drivers are paying all the expenses and thus make hardly any money...
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Don't you also tip cab drivers? Why would you tip one, but not the other. I have taken Uber only one time and it was quick, easy, and cheaper. I used my phone app which was great because I don't carry cash. When we got there I asked how I could tip him and he said I couldn't through the app you would have to have cash. I think having the option is good. I always tip my driver. Drivers don't make a ton of money. Waiters don't make a ton of money. If you can't afford to tip don't go out and eat. If you can't afford a tip then take a bus.
The business model is a bit different. You can't really equate cabs to Ubers 1 to 1.
Uber was really designed so that tips weren't expected - though apparently they're not compensating their drivers well enough for that to work as it should.
Ahhh I got you... the model was it was a flat rate and tipping wasn't needed was a selling point. I always like to tip though. Still though it would be cheaper than a cab even if you add in tipping. I just see people complaining about tipping, but people that get tips usually rely on those tips. If you can't afford to tip then maybe they should try and work for Uber to make some more money.
Yes you should have went with generously challenged.
Just a thought about tipping in general. We all have our own beliefs about where and when it's right to tip (or not) - but I draw a line at judging other's choices, because it should be a choice to tip, not a requirement because someone works in an industry with low compensation or that relies on tips...
Just a thought about tipping in general. We all have our own beliefs about where and when it's right to tip (or not) - but I draw a line at judging other's choices, because it should be a choice to tip, not a requirement because someone works in an industry with low compensation or that relies on tips...
It is expected. If someone is taking your order, getting your drinks, and bringing you food then you are getting a service. That service is not included in the price of the food. Unless you had to stand up, put your own order in, get your own, drinks, go get your own food then yes don't tip. However if you are going to use this service then it is expected you would tip.
If you don't like tipping here is an idea... stay home and cook your own damn meal. Oh right you are to lazy, but you can't be lazy and cheap. That is just a bad combo. Stick to places where you have to self serve yourself.
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I apologize for calling you guys cheap fucks...was a poor choice of words...
Yes you should have went with generously challenged.
The density of some people is kind of amazing. It has nothing to do with generosity. The model Uber sold to the public is a cashless, credit card less transaction that was managed through an app and more convenient and cheaper than cabs. I'd even venture to say it's more business traveler focused than recreational. My company which is one of the largest on the planet instructed everyone to use Uber anywhere that has Uber. I've used it in 30 - 50 cities and multiple countries. I'm pretty experienced with Uber.
that is why they grew as fast as they did, they presented a solution to a problem people had with cabs, convenience, cost, and lack of trust/meters. I'd be in Vegas (a city I know well since I have family who lives there and cabbies drive all the way around the strip to go to the strip (and not for convenience, for fraud)
If you are telling me I was duped and it shouldn't be cheaper and I am responsible for tipping Uber drivers (or not generous if I don't tip them)then you have the wrong dupe it's the drivers who were duped. If Uber didn't have 250,000 drivers (or whatever they have) people wouldn't use them.
or they'd be forced to change their model. If the tip was built in to the app and I didn't need to do anything more to tip them and the service was still as convenient as it is now I'd have zero issue with tipping them.
But you are making judgments about shit you have no clue about and it makes you look like an ass.
But you can do this yourself by waiting out the surge. You used to even request that the app notify you when the surge had decreased, but I think that feature has been eliminated (although there are other 3rd party apps that hook into Uber's API and can get you around a surge if you're willing to wait or walk a bit).
And,in general, it's an industry issue where the system has pushed the burden onto the consumer. I would much rather have a tipless society, even if I knew that the purchase cost was higher because of labor. Most, or many countries, do build it in and you don't have to tip even if someone else takes your order and brings your food.
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so getting a poor review from a driver can't influence the tip.
On Uber? You can see your rider rating. It's right in the app.
You can see your rating but you can't see your scores, can you? So an individual driver really has no way to influence the likelihood of a tip by giving a higher rating to an individual rider.
I also want more transparency about ratings, I really don't know why I am a 4.41, maybe my small kids make too much noise or put their feet on the seats (which I always try to tell them to stop doing). I don't know, but it bothers me because I have taken hundred of rides and got into one dispute. And, yes it affects how quickly I get a car-so it is bothersome.
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In comment 13511526 UConn4523 said:
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so getting a poor review from a driver can't influence the tip.
On Uber? You can see your rider rating. It's right in the app.
You can see your rating but you can't see your scores, can you? So an individual driver really has no way to influence the likelihood of a tip by giving a higher rating to an individual rider.
That is true. However when the rider sees his rating drop he assumes it was the last driver that dinged him. But in reality it could have been any of the drivers in the past week or so as Fuber doesn't update ratings in real time. Drivers are going to be giving everyone 5 stars making the already useless rating system more useless.
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At what point does a tip change from 'extra compensation for good service' to 'extra compensation because the employer/industry doesn't pay well'? As some have mentioned, isn't 'mandating' a tip simply the employer shifting the burden of part of the compensation to the customers? And I understand some jobs count on tips - but again, by making these almost mandated (to where people insult/look down on or otherwise think you are cheap if you don' tip), it's moved away from a recognition of good service, to something that is expected regardless of service, because it's seen as part of the normal compensation.
Just a thought about tipping in general. We all have our own beliefs about where and when it's right to tip (or not) - but I draw a line at judging other's choices, because it should be a choice to tip, not a requirement because someone works in an industry with low compensation or that relies on tips...
It is expected. If someone is taking your order, getting your drinks, and bringing you food then you are getting a service. That service is not included in the price of the food. Unless you had to stand up, put your own order in, get your own, drinks, go get your own food then yes don't tip. However if you are going to use this service then it is expected you would tip.
If you don't like tipping here is an idea... stay home and cook your own damn meal. Oh right you are to lazy, but you can't be lazy and cheap. That is just a bad combo. Stick to places where you have to self serve yourself.
I'd actually love to go get my own drink and food, it would speed up the pathetically slow service I usually get when going out.
Anyone every eat at a Bar Taco? You basically write down your order and hand it to the waiter. Simple right? Wrong. Worst service imaginable yet I still feel obligated to give 15%. I wish that entire tip can go to the chef and bus boys because the waiters are useless.
I also want more transparency about ratings, I really don't know why I am a 4.41, maybe my small kids make too much noise or put their feet on the seats (which I always try to tell them to stop doing). I don't know, but it bothers me because I have taken hundred of rides and got into one dispute. And, yes it affects how quickly I get a car-so it is bothersome.
Hopefully you bring car seats with you when you take Uber with your kods...
I also want more transparency about ratings, I really don't know why I am a 4.41, maybe my small kids make too much noise or put their feet on the seats (which I always try to tell them to stop doing). I don't know, but it bothers me because I have taken hundred of rides and got into one dispute. And, yes it affects how quickly I get a car-so it is bothersome.
How old are your kids? Do they require car seats? If so do you bring and install them? If they need car seats and you don't provide them that is your problem. In NJ all children under 8 require a car seat. No car seat...No ride from me. It's the biggest issue I have with riders.
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You can see your rating but you can't see your scores, can you? So an individual driver really has no way to influence the likelihood of a tip by giving a higher rating to an individual rider.
That is true. However when the rider sees his rating drop he assumes it was the last driver that dinged him. But in reality it could have been any of the drivers in the past week or so as Fuber doesn't update ratings in real time. Drivers are going to be giving everyone 5 stars making the already useless rating system more useless.
I would venture to guess that for a rider like me that probably has somewhere around a thousand rides under my belt by now, there's enough ballast that I'm not seeing my score move very much one way or the other unless there is a wholesale shift in the scoring system. I've seen my credit score move more quickly than going +/- a hundredth of a point on my Uber rating.
Put it this way - I've learned more about the Uber driver's POV from this thread that will probably influence my tipping decisions than anything I would have gained from my rating (and this is coming from someone whose brother drove for Uber for a year).
That option is not available in NJ.
That is my whole point, I don't say a word other than hello and goodbye and have a nice day. I am always on time at the curb and I read my phone and I have a terrible rating. I have nothing to argue with the rider about or be nasty about. 95% of the time, I don't even pay attention to the route he is taking. the whole thing is just bizarre to me.
Driver are required by Uber to rate the rider in order to move on to the next ride. Riders do not have to rate the driver. It's optional. The rating system is a joke and for riders it really is meaningless. But drivers could be fired if their rating falls below a 4.7.
Rideshare has different laws than cabs. In NJ car seats are mandatory. It's a very expensive ticket for the driver not the parent. And then think about the liability if there is an accident.
My rider rating is a 4.65... I'm guessing the guys who gave me 4 stars rather than 5 were the ones who couldn't figure out where I was or felt hassled to some degree.
Other than that, I don't even say a word. I just say "how's it going" and then mind my own business and check my e-mail or screw around on my phone. When I get to wherever I'm going, I thank the driver and that's that. Can't think of a single time I've ever created an experience for a driver that was sub-par.
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the extra for a car seat before I order, so the driver knows the deal before he accepts. With my older son, he is tall and nobody ever refused to take him in NYC without a seat or told us he needed one. In NYC, you can ride in a cab at any age without a car seat.
Rideshare has different laws than cabs. In NJ car seats are mandatory. It's a very expensive ticket for the driver not the parent. And then think about the liability if there is an accident.
I would never argue with someone who refused to take my older son. We have a car seat for him in our car, but I kind of think it Is ridiculous for my older son to have to use one at his age and to be frank, I don't even know what the law is in NY. I would never take my 2 year old without ordering a car seat, though. In NY it is on app "car with car seat" and I press it and it is about ten bucks extra per ride (which sometimes is more than the entire ride).
click the setting tabs on the top left.
1) Taking the whole 5 minutes before you show up for the ride. If you are not ready to go order later.
2) Making a mess in the car.
3) Trying to drink alcohol during the ride.
4) Asking to make stops along the way. The driver doesn''t make money when the car isn't moving.
5) Eating in the car.
6) Having sex in the car. If someone is getting a BJ in my car it better be me.
7) Doing drugs in the car.
8) trying to load more than 4 people into the car.
9) Don't stink.
10) Ask me how much money I make doing Uber.
11) Slam the door
12) Pick your nose.
13) Put make up on in the car
14) Touch my radio.
15) Clip your nails
16) Be a back seat driver
17) Bring your pet
18) Say "the other uber drivers let me."
19) Fart
The rates vary so much
Oof. You must be doing something else to piss these guys off. 3.8 is very low.
Man, a Seinfeld episode on this would have been so good. George finds out he has a low Uber rating and completely overreacts about it and decides to track down the drivers who gave him low ratings and find out why.
The rates vary so much
Just stop.
Besides, what do you even know about Uber after buying a breathalyzer specifically so you could avoid taking a car? You're a drag on every conversation that you participate in. Please just stop.
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In NY not as needed
The rates vary so much
Just stop.
Besides, what do you even know about Uber after buying a breathalyzer specifically so you could avoid taking a car? You're a drag on every conversation that you participate in. Please just stop.
Why so salty tho? Been sucking a lot lately... at life or something?
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In comment 13511691 Gatorade Dunk said:
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You can see your rating but you can't see your scores, can you? So an individual driver really has no way to influence the likelihood of a tip by giving a higher rating to an individual rider.
That is true. However when the rider sees his rating drop he assumes it was the last driver that dinged him. But in reality it could have been any of the drivers in the past week or so as Fuber doesn't update ratings in real time. Drivers are going to be giving everyone 5 stars making the already useless rating system more useless.
I would venture to guess that for a rider like me that probably has somewhere around a thousand rides under my belt by now, there's enough ballast that I'm not seeing my score move very much one way or the other unless there is a wholesale shift in the scoring system. I've seen my credit score move more quickly than going +/- a hundredth of a point on my Uber rating.
Put it this way - I've learned more about the Uber driver's POV from this thread that will probably influence my tipping decisions than anything I would have gained from my rating (and this is coming from someone whose brother drove for Uber for a year).
Goodness gracious.
Good luck to you... wow.
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In comment 13512205 DennyInDenville said:
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In NY not as needed
The rates vary so much
Just stop.
Besides, what do you even know about Uber after buying a breathalyzer specifically so you could avoid taking a car? You're a drag on every conversation that you participate in. Please just stop.
Why so salty tho? Been sucking a lot lately... at life or something?
No, just tired of you trolling on every. single. thread.
Do you ride in NYC? If so I hear the drivers are pretty rough on the ratings.
The rates vary so much
NYC rates are higher because the drivers have to pay a couple of grand to get TLC license plates. They also have to pay higher insurance premiums.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.
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(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.
So how can they charge me then if the driver never picks me up? Seems like that would be a pretty important step in the process.
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(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.
So if a driver asks me where I'm going, should the response be "start the trip and you'll find out"?
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
My guess to what is happening to you is this. When you go to request a ride Uber estimates the time to pickup using the closest driver to you, say 4 minutes away. Once you request the ride, Uber sends out a ping to that driver. He sees your low rating and passes. Uber than pings the next closest driver and the process starts over. The more experienced drivers see the rating and pass. As each driver passes they reach out to drivers farther away. Eventually they get to a new driver that thinks he has to take all ride requests and he takes it. If a driver takes a ride at base fare that is 15 minutes away, I can guarantee you he is new.
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In comment 13512359 pjcas18 said:
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(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.
So how can they charge me then if the driver never picks me up? Seems like that would be a pretty important step in the process.
Up until last week you had 5 minutes to cancel and not get charged. After the 5 minutes you are charged a cancellation fee to reimburse the driver who has been driving to pick you up. As a bone to the drivers, the new management has lowered the 5 minutes to 2 minutes now.
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In comment 13512359 pjcas18 said:
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(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.
So if a driver asks me where I'm going, should the response be "start the trip and you'll find out"?
You say that to me and I'm driving off leaving you to cancel and request another driver. That's why I don't let riders in my car until I know where they are going.
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(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
My guess to what is happening to you is this. When you go to request a ride Uber estimates the time to pickup using the closest driver to you, say 4 minutes away. Once you request the ride, Uber sends out a ping to that driver. He sees your low rating and passes. Uber than pings the next closest driver and the process starts over. The more experienced drivers see the rating and pass. As each driver passes they reach out to drivers farther away. Eventually they get to a new driver that thinks he has to take all ride requests and he takes it. If a driver takes a ride at base fare that is 15 minutes away, I can guarantee you he is new.
It seems you don't have much Uber experience from the rider side. When I request an Uber I pick the driver, I see a picture of the driver and the car they drive. I requested a driver named Sue who was 6 minutes away in a Honda Accord.
After two or three minutes the 6 minutes changed to 21 minutes. I looked at Uber again and checked the same route and saw other cars.
I canceled Sue and ordered a different Uber that was closer (same exact price) and the new driver Manuel in a Prius (no shit these are actual names and cars - it's still in my Uber history) was there in 4 minutes as the app said.
If that trend continues, many riders are simply not going to ever get picked up and will hurt the company and its contracted drivers in the long run.
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In comment 13512359 pjcas18 said:
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(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
My guess to what is happening to you is this. When you go to request a ride Uber estimates the time to pickup using the closest driver to you, say 4 minutes away. Once you request the ride, Uber sends out a ping to that driver. He sees your low rating and passes. Uber than pings the next closest driver and the process starts over. The more experienced drivers see the rating and pass. As each driver passes they reach out to drivers farther away. Eventually they get to a new driver that thinks he has to take all ride requests and he takes it. If a driver takes a ride at base fare that is 15 minutes away, I can guarantee you he is new.
It seems you don't have much Uber experience from the rider side. When I request an Uber I pick the driver, I see a picture of the driver and the car they drive. I requested a driver named Sue who was 6 minutes away in a Honda Accord.
After two or three minutes the 6 minutes changed to 21 minutes. I looked at Uber again and checked the same route and saw other cars.
I canceled Sue and ordered a different Uber that was closer (same exact price) and the new driver Manuel in a Prius (no shit these are actual names and cars - it's still in my Uber history) was there in 4 minutes as the app said.
I know how the app works. Once you put your destination in it will give you the price and an estimated wait time. Then you actually request a ride. It says connecting to # drivers and you get the spinning timer as it sends out the ping to the drivers. When that is spinning the process I laid out above is taking place. Once a driver accepts the ride you are given his/her name, car type and license plate with the actual ETA. The app does have it's glitches. I get calls from riders all the time telling me that the ETA hasn't changed but I'm actually only a minute away. Next time try calling the driver before you cancel. The app is probably wrong.
I've put in a destination, and you've arrived to pick me up. You are going to confirm with me where I've requested before I get into the car? If you don't like the answer you'd drive off leaving me to find another Uber.
Sounds counterproductive as all fuck, as well as against the very kind of pains that Uber is trying to avoid vs. the taxi industry.
As time went on I noticed she was not getting closer.
that's when I said WTF and saw other closer Ubers canceled and quickly got another one.
And from all my "research" (limited to Google searches), cancellations absolutely impact your rider rating.
if the driver cannot rate you as a rider without picking you up or completing the ride how is this possible? Does Uber knock your rating down b/c of cancelling?
If that trend continues, many riders are simply not going to ever get picked up and will hurt the company and its contracted drivers in the long run.
There are only a few rides that I refuse when I get to the pax. They are rides to the city, teen age passengers and parents with kids and no car seats. The reasons I don't drive to the city where stated earlier in the thread. I also stated above it's a problem that Uber has to solve or it will hurt it's business. Drivers take a bath on rides to the city. Passengers need to be able to rely on the system to get where they need to go. Uber needs to price these rides so it works for both the driver and the passenger.
And the reason I don't let people in the car until I know the ride is going to take place is why this thread was started. I want to avoid the jackass that is going to damage my car.
Aren't you being an equal jackass for not taking the ride after showing up?
As time went on I noticed she was not getting closer.
that's when I said WTF and saw other closer Ubers canceled and quickly got another one.
And from all my "research" (limited to Google searches), cancellations absolutely impact your rider rating.
if the driver cannot rate you as a rider without picking you up or completing the ride how is this possible? Does Uber knock your rating down b/c of cancelling?
I don't know if Uber changes your ratings for cancellations. I do know that the drivers cannot. If the ride doesn't start, the driver cannot rate the passenger and the passenger cannot rate the driver.
Driver cancellations effect the driver in a big way. It's one of the two ways a driver can get deactivated. A high driver cancellation rate will get him deactivated.
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And the reason I don't let people in the car until I know the ride is going to take place is why this thread was started. I want to avoid the jackass that is going to damage my car
Aren't you being an equal jackass for not taking the ride after showing up?
Would you work for nothing? As I said Uber needs to fix this problem. It's not going to go away. No I'm not being a jackass. I'm trying to make a buck.
You have a set of requirements apparently of rides you don't want to take, but to the customer, they really don't give a shit - you are a car, a means to get from point A to point B. If it is a surly human or a robot driving probably doesn't matter 9 out of 10 times.
If I've waited 10 minutes for a car to show up and then when I tell him where I'm going and he says, "Sorry pal, that's one of the myriad of places I choose not to go", I'm going to be damned pissed, and probably be more inclined to take a taxi. You are deviating from the very reason most people take an Uber.
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though the driver did accept my request, she called me and asked my exact location (one part of the tech that hasn't quite been mastered yet) and I gave it and she said "on my way". At the time I had a perfect 5 rating.
As time went on I noticed she was not getting closer.
that's when I said WTF and saw other closer Ubers canceled and quickly got another one.
And from all my "research" (limited to Google searches), cancellations absolutely impact your rider rating.
if the driver cannot rate you as a rider without picking you up or completing the ride how is this possible? Does Uber knock your rating down b/c of cancelling?
I don't know if Uber changes your ratings for cancellations. I do know that the drivers cannot. If the ride doesn't start, the driver cannot rate the passenger and the passenger cannot rate the driver.
Driver cancellations effect the driver in a big way. It's one of the two ways a driver can get deactivated. A high driver cancellation rate will get him deactivated.
It sucks, but like I said I have cancelled either due to uber inaccuracy with the ETA or driver inaccuracy with the ETA.
Why wouldn't I cancel?
If I just say F it a cab drove by I'll jump in then sure mu rating should take a hit. But if they tell me they'll be to my location in 6 min to pick me up, but they're not there for 20 why should my rating suffer?
that's the kind of shit that is going to make Lyft surpass Uber. and many drivers I go with drive for both.
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In comment 13512394 pjcas18 said:
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though the driver did accept my request, she called me and asked my exact location (one part of the tech that hasn't quite been mastered yet) and I gave it and she said "on my way". At the time I had a perfect 5 rating.
As time went on I noticed she was not getting closer.
that's when I said WTF and saw other closer Ubers canceled and quickly got another one.
And from all my "research" (limited to Google searches), cancellations absolutely impact your rider rating.
if the driver cannot rate you as a rider without picking you up or completing the ride how is this possible? Does Uber knock your rating down b/c of cancelling?
I don't know if Uber changes your ratings for cancellations. I do know that the drivers cannot. If the ride doesn't start, the driver cannot rate the passenger and the passenger cannot rate the driver.
Driver cancellations effect the driver in a big way. It's one of the two ways a driver can get deactivated. A high driver cancellation rate will get him deactivated.
It sucks, but like I said I have cancelled either due to uber inaccuracy with the ETA or driver inaccuracy with the ETA.
Why wouldn't I cancel?
If I just say F it a cab drove by I'll jump in then sure mu rating should take a hit. But if they tell me they'll be to my location in 6 min to pick me up, but they're not there for 20 why should my rating suffer?
that's the kind of shit that is going to make Lyft surpass Uber. and many drivers I go with drive for both.
I drive for both too. The process is the exact same with both companies. All I can tell you is that it's not the drivers hurting your ratings in this case as they cannot rate you in this situation.
Uber and Lyft both suck as companies. Instead of paying a fair rate to the drivers and letting the consumer decide to ride or not, they low ball the drivers. Then they devise "incentives" for the driver so they could make more money. These "incentives" cause situations like yours to occur. Making the service less viable. My guess is your driver was working one of these "incentives". I'll give you an example. Uber will pay extra $ if you do a certain number of trips in a particular area between certain times. Say 3 trips in an hour that start in Newark. The kicker is that your acceptance rate has to be at 90% or higher. This means that the driver has to take all pings sent to him. So the driver working this "incentive" accepts all pings. He then calls the passenger to find out where you are going. If your trip doesn't help him reach his "incentive" he drives the other way. You see if he cancels he can get fired. But if you cancel there are not repercussions to him. Uber and Lyft need to stop playing games, set a fair rate and do what they are good at. Being a better dispatch system then the old taxi system.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
When you quoted $27 for a drive to Brooklyn I suspect it was a glitch in the App or an Uber Pool fare. All I know is that when I'm in Jersey and I ask for a quote for a trip to Long Island, an Uber driver would have to be insane to turn down what the app is quoting.
When you quoted $27 for a drive to Brooklyn I suspect it was a glitch in the App or an Uber Pool fare. All I know is that when I'm in Jersey and I ask for a quote for a trip to Long Island, an Uber driver would have to be insane to turn down what the app is quoting.
Depending on time of day and traffic EWR to Trump Tower is around an hour ride. NJ drivers are not allowed to pick up riders in NYC so you have to come back empty. So if you are lucky it's two hours there and back. It's 18.5 mile trip. The driver makes 18.5*.87=$16.09 plus $.15 per minute so say $9 for the hour. So the driver takes home $25.09 minus Uber's fee of $6.27. So the driver makes a whopping $18.81 for two hours of work. That doesn't take into effect cost of gas, maintenance etc. Plus you have to lay out the cost of the toll and wait a week to get it back. Sorry but I'm not driving to NYC for $9 an hour.
Obviously this is an extreme example: a Bills CB took an uber from Chicago to Buffalo; that's insane!
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Jeeeeez, that's so damn slimy. Do all drivers know this? I can't believe there hasn't been more buzz about it.
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