Anyone have a bad Uber experience they want to share? Today, the guy kicked me out of his car because he didn't want to go to Brooklyn. I kind of overreacted and left the car and slammed the door. Then he starts yelling at me that I broke his window and door (which I think was bullshit, at least the window), before I got a chance to go back in the building he chases after me yelling he'll call the police and calling me a motherfucker and yelling that he should have punched me in the face. Like an idiot I give him everything I had in my wallet ($50) and he still keeps yelling at me that I better pay him and drives away. Then he didn't even turn off the ride and I got charged an extra $8 for my troubles. I probably shouldn't have slammed his door, but the guy was a tool.
That said Uber is pretty crappy as company. Forget the executive troubles they are having, they vastly underpay their drivers and their maps are terrible, often drivers circle my location and can't find me at my old office building. I have tons of screenshots of the cars going right past my building.
I heard Lyft is better and gives their drivers a larger cut of each fare. I'll be giving them my business.
the only bad experiences I've had were at Orlando where I ordered an Uber from Pointe Orlando to my hotel. The driver initially indicated they were 6 min away. After about 10 min it said they were 21 minutes away. I checked how long it was if I ordered a new Uber and it said 4 min, so I canceled the first one and ordered a 2nd and they charged me for the first one and they have no easy way I could find to dispute a charge. I contacted customer service and never heard back.
I had to dispute the charge with Amex who immediately without question removed the $6.10 charge from my card. I doubt they even pursued it. My average monthly Amex bill is $7,500 - $10,000 due to work travel, so maybe they just said F-it, and ate the $6.
it still pisses me off though and that's the biggest complaint I have about uber, they lie about the time to arrive and it's not just traffic.
So basically only good experiences and the good thing is the fixed price, with no meter running so you don't run the risk of the cab driver taking the scenic route in a city you're not familiar with or purposely sitting in traffic to run the meter or adding on fees for opening the trunk or an extra bag or whatever the hell they add extra fees for and no tipping is nice too (though they are now trying out tipping in a few cities). it's not that I don't want to tip a cab driver it's that my company is super anal about expenses in certain cases and tipping is one of the, so if I exceed like 10% on a cab it's my responsibility. If I traveled once a quarter no big deal, but I'm on the road several times a month and lose money every time I travel. So savings like this is helpful.
At least with Lyft, they are upfront that tipping is not included and at your discretion. On the flip side, they don't have nearly as many drivers in NYC and they don't have their system ironed out yet.
At least with Lyft, they are upfront that tipping is not included and at your discretion. On the flip side, they don't have nearly as many drivers in NYC and they don't have their system ironed out yet.
Ubers are half the rate of cabs on average, especially in NYC so even if it's BS to the consumer and a tip is included in their flat rate what do I care, it's less than cabs - without cabs including tips.
If they want to add a discretionary tip it just makes it seem like I'm the cheapskate if I don't tip them when I explained why I hesitate with cabs.
I'd prefer the tip was built in to the flat rate - for business purposes at least. and if it's still 50 - 60% the price of a cab even better.
this is bs, i get rides for my workers every morning and never tip and my rating is 4.8 as a rider
and my rating is 4.67
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on Uber? Don't tip. Drivers don't make any money from what they are paid from Uber. If they make any money at all it's because of tips. Many drivers give their riders a lousy rating if they don't tip. If you have a hard time getting a ride in the future, it's because you don't tip.
this is bs, i get rides for my workers every morning and never tip and my rating is 4.8 as a rider
Agreed. We had a great Uber drive over the holidays, friendliest one by a mile and my wife told him his rating was super high. He asked if she wants to know hers and showed her it was 4.9.
You get a bad rating for not being ready when the car arrives, not saying thank you, and slamming the door when you exit the vehicle.
you are not, i have never tipped an uber and i have uber vip now, pretty sure that woildnt happen if yoh were supposed to tip
The car stunk and he had the air on so even windows cracked we still smelt this clown the whole way home.
He also dropped a few farts along the way too.
Other than that it has been fine. Best way to go out if you plan to party.
Lyft has been a mixed bag. It seems that get a lot of drivers that can't hack it with Uber. And Lyft's app sucks.
As for the guy that says Uber's pickup times are inaccurate , I tend to agree but they are still much much better than calling a traditional taxi.
uber driver does not know where it is going until the passenger is in the car
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The op. I thought the driver knows where he is taking you before he picks you up. Why would he decide to pick you up and then not take you to your designation.
I spoke to a driver about this. They don't know. The don't find out the destination until they pick you up.
This way if you want to take a 100 mile trip they can not say no.
First the tip IS NOT included in the fare and it never was. Uber's now ex CEO, Travis Kalanick, is against the whole american tipping culture and when Uber started he advertised that tipping was not necessary. He was sued by his driver "partners" (Uber drivers are independent contractors) and he lost. Drivers where then allowed to accept tips. Now that TravASS is the ex CEO, Uber is adding a tipping option into the app. It will be there sometime in early July.
When Uber first started in NJ fares where over $2 per mile with Uber's cut at 20%. Drivers didn't complain about no tipping because they were making decent money. Over the years Uber has cut rates without the drivers consent to 87 cents per mile and a 25% commission (non jersey shore, jersey shore rates are higher). As the rates have dropped, drivers rely on two things to make money, surge and tips. A smart driver doesn't take any ride that is non-surge and will have an angle to milk the tips. It's the only way to make money.
Now to the trip to Brooklyn. I'm assuming you where starting in NJ. NJ drivers lose money on any trip into the city, never mind an outer borough, unless there is a high surge. That's a two and half hour trip back and forth if you are lucky and there is no traffic. From East Rutherford to Brooklyn is 17 miles. So 17 times 86 cents a mile is $14.62 plus 15 cents a minute so say another $10. So the driver gets 24.62 minus Ubers 25% cut for two and half hours of work. As you can see the driver is not making anything. FYI, NJ drivers are not allowed to pick up passengers in NY so the return trip is empty and the driver is not making money. In addition to this any return tolls are also not covered by Uber and come out of the drivers pocket.
NY trips from NJ are a big problem for both the drivers and riders. The riders are looking for a stable platform that they can rely on getting to where they need to be on time. Drivers need to make a profit. Uber needs to find a way to price these trips so that it works for both the driver and passenger. Hopefully now that Uber will have adults running the company they figure it out.
Now about those stupid ratings. Your rating as a rider is different than the drivers rating. Uber has a policy that if a drivers rating drops below a certain number (different in different parts of the country) in NJ it's 4.7 the driver can be deactivated. So anytime you give a driver less than 5 stars you are asking for him to be fired. People think that 4 stars is a good rating, it's NOT. 4 stars gets you fired.
A passenger will never get deactivated for a low rating. The only way a passenger gets booted is if the driver can prove the passenger created a dangerous situation. Different drivers rate passengers differently. Some will automatically give 5 stars if the passenger doesn't damage his car. Others try and rate the trip/passenger to give the other drivers a heads up. So let's say a driver accepts a trip and it turns out to be a minimum fare and the rider doesn't tip (drivers don't make money on these either when you figure in the dead miles and time to come and pick you up). You might be staring at a low rating. Most riders being creatures of habit have patterns. If you take many short rides and don't tip, it will effect your rating. Some drivers look at your rating and others don't. So if you end up with a low rating (anything below 4.5) you might be waiting a while to get a ride.
Feel free to ask me any other question.
The driver doesn't know the destination until he picks up the rider and starts the trip. That is why some drivers don't allow the rider in the car until he finds out where the trip is to. This way the driver cannot slam the door and break things when he gets pissed off.
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The op. I thought the driver knows where he is taking you before he picks you up. Why would he decide to pick you up and then not take you to your designation.
The driver doesn't know the destination until he picks up the rider and starts the trip. That is why some drivers don't allow the rider in the car until he finds out where the trip is to. This way the driver cannot slam the door and break things when he gets pissed off.
Rider not driver...
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In comment 13511033 mitch300 said:
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The op. I thought the driver knows where he is taking you before he picks you up. Why would he decide to pick you up and then not take you to your designation.
I spoke to a driver about this. They don't know. The don't find out the destination until they pick you up.
This way if you want to take a 100 mile trip they can not say no.
Yes they can. Drivers can turn down any ride that they don't feel comfortable taking.
I've taken hundreds of uber rides and never tipped; i have a rating of 4.88. That would mean tipping is not implied nor expected. Even if i wanted to tip, i rarely carry cash.
I know in-app tipping is coming, but it's problematic now that the implication is to tip.
Let's say an uber ride costs me $10 normally. With surge pricing, the ride is up to $25. DO i still tip? I wouldn't but now i am going to get dinged by the driver for not tipping because i don't want to tip on surge pricing.
$50 is similar to cab rates, $75 is more than a cab, but I'd still use Uber (on business) when the LaGuardia can lines are 200 people deep.
I'm sure airport has different regulations, but still seems lower than it should be.
$50 is similar to cab rates, $75 is more than a cab, but I'd still use Uber (on business) when the LaGuardia can lines are 200 people deep.
I'm sure airport has different regulations, but still seems lower than it should be.
should say "cab" lines.
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You do tip, with every ride. It is included in the rate, at least that what they say. Now, because the drivers are complaining about their cut, instead of upping their cut, the company says they are adding tipping as an option. No, you are adding additional tipping, which most people won't realize is additional and shirk your responsibility to your drivers.
At least with Lyft, they are upfront that tipping is not included and at your discretion. On the flip side, they don't have nearly as many drivers in NYC and they don't have their system ironed out yet.
Ubers are half the rate of cabs on average, especially in NYC so even if it's BS to the consumer and a tip is included in their flat rate what do I care, it's less than cabs - without cabs including tips.
If they want to add a discretionary tip it just makes it seem like I'm the cheapskate if I don't tip them when I explained why I hesitate with cabs.
I'd prefer the tip was built in to the flat rate - for business purposes at least. and if it's still 50 - 60% the price of a cab even better.
I've taken hundreds of uber rides and never tipped; i have a rating of 4.88. That would mean tipping is not implied nor expected. Even if i wanted to tip, i rarely carry cash.
I know in-app tipping is coming, but it's problematic now that the implication is to tip.
Let's say an uber ride costs me $10 normally. With surge pricing, the ride is up to $25. DO i still tip? I wouldn't but now i am going to get dinged by the driver for not tipping because i don't want to tip on surge pricing.
Speaking for myself and everything from a NJ perspective, when it surges I don't expect a tip. The surge is the tip. Plus any rider that accepts the surge pricing automatically gets a 5 star rating from me. Assuming they don't damage my car.
As I stated in my earlier post, some/most drivers automatically rate 5 stars in the hope that the rider does the same.
$50 is similar to cab rates, $75 is more than a cab, but I'd still use Uber (on business) when the LaGuardia can lines are 200 people deep.
I'm sure airport has different regulations, but still seems lower than it should be.
It is, plus a $20 surcharge to cover the Hudson River toll.
NY rates are much higher than NJ rates. I believe they get $1.75 per mile and a higher per minute charge.
Again everything I'm saying is from a NJ point of view as the pricing is different in different places.
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In comment 13510993 Matt M. said:
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You do tip, with every ride. It is included in the rate, at least that what they say. Now, because the drivers are complaining about their cut, instead of upping their cut, the company says they are adding tipping as an option. No, you are adding additional tipping, which most people won't realize is additional and shirk your responsibility to your drivers.
At least with Lyft, they are upfront that tipping is not included and at your discretion. On the flip side, they don't have nearly as many drivers in NYC and they don't have their system ironed out yet.
Ubers are half the rate of cabs on average, especially in NYC so even if it's BS to the consumer and a tip is included in their flat rate what do I care, it's less than cabs - without cabs including tips.
If they want to add a discretionary tip it just makes it seem like I'm the cheapskate if I don't tip them when I explained why I hesitate with cabs.
I'd prefer the tip was built in to the flat rate - for business purposes at least. and if it's still 50 - 60% the price of a cab even better.
I agree with you 100%.
Believe it or not as a driver I agree too. Uber should set the pricing so that the driver can make a profit and not have to rely on tips. The NJ shore rate is $1.72 per mile and nobody has an issue paying that. If Uber would raise the rate to that, eliminate/reduce surge than everyone wins.
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East Rutherford to Brooklyn is $24.62 when and Uber from LaGuardia to Manhattan is between $50 and $75 depending on how busy.
$50 is similar to cab rates, $75 is more than a cab, but I'd still use Uber (on business) when the LaGuardia can lines are 200 people deep.
I'm sure airport has different regulations, but still seems lower than it should be.
It is, plus a $20 surcharge to cover the Hudson River toll.
NY rates are much higher than NJ rates. I believe they get $1.75 per mile and a higher per minute charge.
Again everything I'm saying is from a NJ point of view as the pricing is different in different places.
that sucks, gas and tolls probably cost more than $24.62 round trip from East Rutherford to Brooklyn and then consider if there is anything left after gas and tolls (not even considering wear and tear on your vehicle or any insurance you need to add (not sure about that) you're making less than minimum wage, no idea why anyone would do it.
I was talking to an uber driver in CHI (Schaumburg) during a ride from Schaumburg to O'Hare and he said he made 70 grand a year as a retiree working for Uber at days and times he wanted and loved it. More money he wanted the more he worked.
I didn't get into any specifics but he made it seem like a good company to work for, this was in December 2016.
The nonsense needs to stop.
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In comment 13511072 pjcas18 said:
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East Rutherford to Brooklyn is $24.62 when and Uber from LaGuardia to Manhattan is between $50 and $75 depending on how busy.
$50 is similar to cab rates, $75 is more than a cab, but I'd still use Uber (on business) when the LaGuardia can lines are 200 people deep.
I'm sure airport has different regulations, but still seems lower than it should be.
It is, plus a $20 surcharge to cover the Hudson River toll.
NY rates are much higher than NJ rates. I believe they get $1.75 per mile and a higher per minute charge.
Again everything I'm saying is from a NJ point of view as the pricing is different in different places.
that sucks, gas and tolls probably cost more than $24.62 round trip from East Rutherford to Brooklyn and then consider if there is anything left after gas and tolls (not even considering wear and tear on your vehicle or any insurance you need to add (not sure about that) you're making less than minimum wage, no idea why anyone would do it.
I was talking to an uber driver in CHI (Schaumburg) during a ride from Schaumburg to O'Hare and he said he made 70 grand a year as a retiree working for Uber at days and times he wanted and loved it. More money he wanted the more he worked.
I didn't get into any specifics but he made it seem like a good company to work for, this was in December 2016.
I can assure you that driver was not making $70,000 a year part time. I believe Chicago rates are $.90 per mile so pretty close to NJ. Let's assume he worked 30 hours a week. He would have to make about $45/hour to get to $70,000. Last night I worked a local beer festival. It surged over 3 times for 2 1/2 hours. I averaged about 38 bucks over that time.
Another lawsuit that Uber lost was a false advertising suit in which it claimed the full time drivers where making over $100,000. It just doesn't happen.
If a driver doesn't do his/her homework and know when and where the surges happen they are lucky to be making $10/hour. And that's before their expenses. That's why Uber burns through their drivers. I give Uber another 2 to 3 years before it dies if it doesn't raise rates.
The nonsense needs to stop.
Are you talking about when tipping is mandatory? Because I think tipping is the most meritorious form of pay. If I get a nasty server or bartender, I don't tip them. If the person goes above and beyond, I tip very generously. That way, their boss sees a 30% tip on the credit card and knows that server did a good job. Or if I pay in cash, I will write "great service" on the bill.
I know some customers feel cowed into leaving a tip even if the service was bad but that is on them.
Tipping is form of employee evaluation built into the ordinary conduct of business.
The nonsense needs to stop.
I agree yet disagree.
But your point is right.
I've seen bartenders make thousands in 8 hour shift
I've seen bartenders make $10 in an 8 hour shift
It goes to the extremes
Tipping should be eradicated. Increase prices and pay your staff well and fire your throne who aren't earning their pay. No different than someone doing a bad job in corporate life.
Uber implementing a tip option is lousy. Give a larger cut to the drivers and don't put it back on the consumer to make that decision.
can anybody explain a surge?
The whole point of uber is a system not to tip in which you are rated on your reliability and friendliness. Now, with tipping the food chain in terms of getting a ride will depend upon how generous you are to their employees. I would rathe uber pay them, charge me a bit more, and leave tipping out of the entire equation.
Do you know how Uber works or are you just being a typical jackass on here spouting off about something you know nothing about.
The few times I've needed to take one longer distances, (30min-1hr), I've given them a tip. But for shorter 10-15 minute rides I generally don't.
Has nothing to do with being cheap and everything to do with Ubers business model, or soon to be business model. Their quality is deteriorating and their treatment of their employees is under major scrutiny (both at the corporate level and the actual drivers), yet somehow it should be the consumer who makes up for it?
Second, fire it up is accurate in most things he mentions. My experiences have been mostly good. I've had one awful experience where someone puked in my car. Thank God the passenger was eager to make up for it, because Uber gave me zero help in contacting them to get payment for the cleanup. It only worked out because I exchanged numbers that night and the person was honorable and honest.
Tipping is always appreciated, never expected. I would never give a bad rating because of no tip. I know that's part of the selling point of the service, but I do wish passengers understood this is far from a get-rich-quick scheme for drivers. Surge pricing is a screw job for passengers, but something drivers have zero control over and I've learned it's pretty much impossible to try and chase. So many times the map lites up with surge pricing in a nearby town, so you drive there and the mement you are about to enter the region all the surge notifications disappear. It feels like a scam to keep drivers on the road, but the only time I see it really pay off is after 1:30am on a weekend. Surge will pay off then more than likely, but it means staying up super late, and risking the damage and puking of the close-the-bar crowd.
As passengers, all I would ask is
1. Look out your window when you get notificaitons the driver arrives. Don't make him go up and down your street 50 times, with no lights on at your house, trying to guess if he's in the right spot
2. Don't make the driver wait while your drunk friend tries to decide whether or not they're coming along
3. You can ask to change the music, but don't ask to pair your phone with the driver's bluetooth, or sing at the top of your lungs
4. don't puke
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of a cab and you still don't tip...
Do you know how Uber works or are you just being a typical jackass on here spouting off about something you know nothing about.
Actually I know exactly how Uber works...it just strikes me as naive and self entitled to think that you don't have to tip or that its included..google Uber and tipping to educate yourself...
They basically just admitted it was a lie by adding the tipping feature in the app..
If that makes me a jackass so be it...