Anyone have a bad Uber experience they want to share? Today, the guy kicked me out of his car because he didn't want to go to Brooklyn. I kind of overreacted and left the car and slammed the door. Then he starts yelling at me that I broke his window and door (which I think was bullshit, at least the window), before I got a chance to go back in the building he chases after me yelling he'll call the police and calling me a motherfucker and yelling that he should have punched me in the face. Like an idiot I give him everything I had in my wallet ($50) and he still keeps yelling at me that I better pay him and drives away. Then he didn't even turn off the ride and I got charged an extra $8 for my troubles. I probably shouldn't have slammed his door, but the guy was a tool.
can anybody explain a surge?
Surge works something like this. Nobody know what Ubers algorithm is but this is close. When there are more rider apps open in a certain location than drivers online, the area surges. The more riders than drivers the higher the surge. It really is supply and demand. For example. Last night in my area there was a fundraiser at a local zoo. They had a beer festival that they sold 2000 tickets for. Most of the people used a rideshare to get there. By design I was there when the event ended. There were few other Ubers there so it surged. The price went up over 3 times what the base rate was. I made four trips back and forth and had a good night.
The whole point of uber is a system not to tip in which you are rated on your reliability and friendliness. Now, with tipping the food chain in terms of getting a ride will depend upon how generous you are to their employees. I would rathe uber pay them, charge me a bit more, and leave tipping out of the entire equation.
If you have a 4.41 rating you are doing something majorly wrong. And it will take a while to get a ride as the more experienced drivers laugh at your request.
The whole point of uber is NOT a system not to tip in which you are rated on your reliability and friendliness. The drivers couldn't care less about your friendliness. The drivers like most people want to make money. If you are taking trips that are not profitable then maybe that's your problem.
And the drivers are not employees. They are independent contractors.
Why is it unreal. The drivers are trying to educate the general public that the tips are NOT included.
What Uber did, and it was the CEO, was not only wrong but I would say was evil. They pay the drivers like waiters, a non-living wage and then tell their customers not to tip them. Could you imagine a restaurant owner telling patrons not to tip their waiters?
The few times I've needed to take one longer distances, (30min-1hr), I've given them a tip. But for shorter 10-15 minute rides I generally don't.
Arc... You got it backwards. The longer drives are generally the more profitable ones (highway miles). It's the short ones the the drivers don't make any money....If you choose to tip one or the other tip the short ones. But I encourage all to tip all rides until Uber starts paying a living wage.
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of a cab and you still don't tip...
Has nothing to do with being cheap and everything to do with Ubers business model, or soon to be business model. Their quality is deteriorating and their treatment of their employees is under major scrutiny (both at the corporate level and the actual drivers), yet somehow it should be the consumer who makes up for it?
It eventually will be the consumer that pays for it. Uber lost 3 billion last year. Their business model will not last another couple of years. The VC guys that have been footing the bill just stepped to the plate and pushed TravASS out. The rates will be increased or Uber will go bye bye.
Second, fire it up is accurate in most things he mentions. My experiences have been mostly good. I've had one awful experience where someone puked in my car. Thank God the passenger was eager to make up for it, because Uber gave me zero help in contacting them to get payment for the cleanup. It only worked out because I exchanged numbers that night and the person was honorable and honest.
Tipping is always appreciated, never expected. I would never give a bad rating because of no tip. I know that's part of the selling point of the service, but I do wish passengers understood this is far from a get-rich-quick scheme for drivers. Surge pricing is a screw job for passengers, but something drivers have zero control over and I've learned it's pretty much impossible to try and chase. So many times the map lites up with surge pricing in a nearby town, so you drive there and the mement you are about to enter the region all the surge notifications disappear. It feels like a scam to keep drivers on the road, but the only time I see it really pay off is after 1:30am on a weekend. Surge will pay off then more than likely, but it means staying up super late, and risking the damage and puking of the close-the-bar crowd.
As passengers, all I would ask is
1. Look out your window when you get notificaitons the driver arrives. Don't make him go up and down your street 50 times, with no lights on at your house, trying to guess if he's in the right spot
2. Don't make the driver wait while your drunk friend tries to decide whether or not they're coming along
3. You can ask to change the music, but don't ask to pair your phone with the driver's bluetooth, or sing at the top of your lungs
4. don't puke
Sir,
If you are a NJ driver email me at jeff wright plus phil simms number and LT numbers at hotmail dot com. I'll give some tricks to make more money. Until Uber pays a living wage don't hate surge. You need surge and there are ways to know where/when it's going to happen. Never chase a surge. Be there before it happens.
And this why they need real background checks. Yes drivers want to have real background checks.
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unreal.
Why is it unreal. The drivers are trying to educate the general public that the tips are NOT included.
What Uber did, and it was the CEO, was not only wrong but I would say was evil. They pay the drivers like waiters, a non-living wage and then tell their customers not to tip them. Could you imagine a restaurant owner telling patrons not to tip their waiters?
It's unreal because I don't need a tip dish in my face. It's offputting and makes for a poor experience for both the consumer and driver. Nothing more awkward than feeling forced to tip or give money (the constant asks for donations at CVS while I'm trying to buy some Advil).
And yes I can imagine a restaurant owner telling patrons not to tip, thats how it should be. The amount of bad service I get at restaurants probably outweighs the good yet I tip anyway. Do away with it, pay for better employees/service and charge more for food/drink.
Up here in upstate NY we don't have Uber. Well, we will have Uber starting next month (I think we will anyway). It was quite a battle and it had to go through the legislature, which is weird to me. Cab service in Albany, to the extent that it exists at all, is universally regarded as horrendous. There was a newspaper article a couple years ago where they sent a guy out to take the same cab ride but from different companies. Some didn't show up at all when called (can you even hail a cab anywhere up here?), the pricing and times to destination were nowhere close to each other and the customer service was rated as very poor.
But back to the question, people talked about safety and other types of differences when making the anti-Uber argument up here before the vote. Is there a qualitative difference between Uber and cab drivers; the ride experience with one versus the other?
I've never had an issue with Uber but I wouldn't allow my wife to book a ride alone.
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In comment 13511287 JCin332 said:
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of a cab and you still don't tip...
Do you know how Uber works or are you just being a typical jackass on here spouting off about something you know nothing about.
Actually I know exactly how Uber works...it just strikes me as naive and self entitled to think that you don't have to tip or that its included..google Uber and tipping to educate yourself...
They basically just admitted it was a lie by adding the tipping feature in the app..
If that makes me a jackass so be it...
If it strikes you as naive or self-entitled that people think they don't have to tip uber drivers then no, you don't know how Uber works.
Uber wasn't sold to consumers as a cheaper cab, it was a "money-less" transaction that was more convenient AND cheaper (usually) than cabs. So whether the tip is included in the fee or not was pretty irrelevant. I viewed it as I don't need to hassle with the credit card swipe gadget in the cab which sometimes works, sometimes doesn't, don't need to rustle up the correct amount of cash and I don't need to worry about my company rejecting the expense report for a cab tip.
I open the app, put in my location and destination, see the price and select an uber. I get in, get out, and go on my way.
What I read they're going to do in the two cities where they're trying out tipping, is simply add it to the app as a standard % or amount. I'd be fine with that too, since it fits with why people use Uber.
otherwise your judgment of others is yes, you being a jackass.
I've never had an issue with Uber but I wouldn't allow my wife to book a ride alone.
No, Uber drivers cannot see your destination before the ride starts. If they did they wouldn't pick up certain fares (short rides) or would avoid certain areas they didn't like, etc.
You do but that's so Uber can estimate your fare and timing.
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In comment 13511288 pjcas18 said:
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In comment 13511287 JCin332 said:
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of a cab and you still don't tip...
Do you know how Uber works or are you just being a typical jackass on here spouting off about something you know nothing about.
Actually I know exactly how Uber works...it just strikes me as naive and self entitled to think that you don't have to tip or that its included..google Uber and tipping to educate yourself...
They basically just admitted it was a lie by adding the tipping feature in the app..
If that makes me a jackass so be it...
If it strikes you as naive or self-entitled that people think they don't have to tip uber drivers then no, you don't know how Uber works.
Uber wasn't sold to consumers as a cheaper cab, it was a "money-less" transaction that was more convenient AND cheaper (usually) than cabs. So whether the tip is included in the fee or not was pretty irrelevant. I viewed it as I don't need to hassle with the credit card swipe gadget in the cab which sometimes works, sometimes doesn't, don't need to rustle up the correct amount of cash and I don't need to worry about my company rejecting the expense report for a cab tip.
I open the app, put in my location and destination, see the price and select an uber. I get in, get out, and go on my way.
What I read they're going to do in the two cities where they're trying out tipping, is simply add it to the app as a standard % or amount. I'd be fine with that too, since it fits with why people use Uber.
otherwise your judgment of others is yes, you being a jackass.
Unfortunately Uber is screwing this up too. They are not going the set % route. After you rate the driver they are giving you an option to add a tip of $1, $5 or $10. Or you can select a custom amount and put it what you want. On longer trips the amounts offered will be $5, $10 and $20. Funny thing is riders don't have to rate the drivers so if they don't rate they will not be given the option to tip. Less than 50% of my riders actually rate me.
I'll always pay more for better service but if it's going to turn into the restaurant industry where tipping is seen as mandatory instead of a reward then I'll use it a lot less or not at all. Nothing shittier than making a customer feel obligated to spend money that isn't already in the cost of their experience.
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In comment 13511271 UConn4523 said:
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unreal.
Why is it unreal. The drivers are trying to educate the general public that the tips are NOT included.
What Uber did, and it was the CEO, was not only wrong but I would say was evil. They pay the drivers like waiters, a non-living wage and then tell their customers not to tip them. Could you imagine a restaurant owner telling patrons not to tip their waiters?
It's unreal because I don't need a tip dish in my face. It's offputting and makes for a poor experience for both the consumer and driver. Nothing more awkward than feeling forced to tip or give money (the constant asks for donations at CVS while I'm trying to buy some Advil).
And yes I can imagine a restaurant owner telling patrons not to tip, thats how it should be. The amount of bad service I get at restaurants probably outweighs the good yet I tip anyway. Do away with it, pay for better employees/service and charge more for food/drink.
I agree. Uber should pay a living wage and do away with tipping. But they don't pay a living wage and then they tell the riders not to tip. That's wrong.
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on Uber? Don't tip. Drivers don't make any money from what they are paid from Uber. If they make any money at all it's because of tips. Many drivers give their riders a lousy rating if they don't tip. If you have a hard time getting a ride in the future, it's because you don't tip.
this is bs, i get rides for my workers every morning and never tip and my rating is 4.8 as a rider
Agree, complete horseshit. I never had an issue geting a ride and never tipped. I may now just add a standard percent and every ride. I just don't want to have to add it manually to every ride as its appeal is the convenience and being able to jump out of the car without breaking stride.
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In comment 13510977 Gman11 said:
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on Uber? Don't tip. Drivers don't make any money from what they are paid from Uber. If they make any money at all it's because of tips. Many drivers give their riders a lousy rating if they don't tip. If you have a hard time getting a ride in the future, it's because you don't tip.
this is bs, i get rides for my workers every morning and never tip and my rating is 4.8 as a rider
Agree, complete horseshit. I never had an issue geting a ride and never tipped. I may now just add a standard percent and every ride. I just don't want to have to add it manually to every ride as its appeal is the convenience and being able to jump out of the car without breaking stride.
I think there will be a food chain when tipping is instituted that will result in less availability for not as generous tippers. When you go fishing do you try to catch a big fish or a little fish, imagine now that there app will be able to distinguish big from little fishes. I have no issue with fair increases to compensate drivers but living in NYC I don't want to get into pissing contests with everyone.
It always boggles my mind how any company would let their consumers pay their most valuable employees (restaurants, uber etc). Pay your employees fairly and pass on to consumer in prices. Tipping is so dumb
This is a lazy and shitty way to address not taking care of your employees (contracted or not).
Additionally, I learned a little more about surge pricing. It seems more BS than I imagined. I may be one of the few who successfully fought a surge pricing ride. It was not clear how much it was being increased and also not there when I initially was searching for a car. It didn't help that I was just released from the hospital and the f-ing driver was around the corner; I had to walk to him because their app couldn't pinpoint where I was and went to a street on the side of the hospital, closer to the back exit, not where I was waiting.
I arrived at LaGuardia from Chicago last week at 10PM on a Tuesday night.
the cab line was around 250 people deep, and probably around 35 minutes in line before I get a cab. A cab is around $50 maybe $45 to Manhattan.
Uber could have a driver there in 6 minutes, but the ride was $75.
I could then decide if the convenience was worth it or not.
Is it price gouging? Maybe but I have other options.
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In comment 13511000 nygiants16 said:
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In comment 13510977 Gman11 said:
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on Uber? Don't tip. Drivers don't make any money from what they are paid from Uber. If they make any money at all it's because of tips. Many drivers give their riders a lousy rating if they don't tip. If you have a hard time getting a ride in the future, it's because you don't tip.
this is bs, i get rides for my workers every morning and never tip and my rating is 4.8 as a rider
Agree, complete horseshit. I never had an issue geting a ride and never tipped. I may now just add a standard percent and every ride. I just don't want to have to add it manually to every ride as its appeal is the convenience and being able to jump out of the car without breaking stride.
I think there will be a food chain when tipping is instituted that will result in less availability for not as generous tippers. When you go fishing do you try to catch a big fish or a little fish, imagine now that there app will be able to distinguish big from little fishes. I have no issue with fair increases to compensate drivers but living in NYC I don't want to get into pissing contests with everyone.
It always boggles my mind how any company would let their consumers pay their most valuable employees (restaurants, uber etc). Pay your employees fairly and pass on to consumer in prices. Tipping is so dumb
The way Fuber is doing the tip option I think it will help riders ratings. Even if you don't tip. You see the way it's going to work is the rider doesn't have to tip when the ride ends. He has up to 30 days to add a tip to the ride. The driver has to rate the rider immediately after the ride in order to get another ride. What is going to happen is all drivers will rate all rides 5 stars in hope that they will get a tip.
On Uber? You can see your rider rating. It's right in the app.
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It's a stupid vestige of age of wannabe aristocrats. Relying on customers to determine the proper compensation for a worker is stupid, since customers have little informstion on what other compensation the worker is getting. It results in some tipped workers making poverty wages, and others being ridiculously overpaid for what they do.
The nonsense needs to stop.
I agree yet disagree.
But your point is right.
I've seen bartenders make thousands in 8 hour shift
I've seen bartenders make $10 in an 8 hour shift
It goes to the extremes
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But I've got mixed feeling about the entire concept in general. As someone who spends time being a bicyclist, a pedestrian, and a driver in the Bay Area, many Uber drivers are a nuisance at best and a menace at worst.
What makes them worse than cab drivers?
?
Their lack of experience, and the fact that their car isn't ostentatiously yellow with Taxi painted in big words on the doors. Also, the fact that they're often driving erratically while searching for a particular person who they don't know.
The rider rating is in the app. It used to be buried and you had to go look for it. It's my understanding that Fuber is now showing your rating when you request a ride. I haven't taken a ride in a while so I'm not 100% sure where they are putting it.
The nonsense needs to stop.
could not agree more.
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worth Uber; there's so little transparency that both drivers and users either assume it works 1 way and the actions taken off that limited information is often misguided.
The rider rating is in the app. It used to be buried and you had to go look for it. It's my understanding that Fuber is now showing your rating when you request a ride. I haven't taken a ride in a while so I'm not 100% sure where they are putting it.
You are correct, they must have recently added it, 4.85 for me.
How are Uber drivers worse than any other drivers out here ? If you ask me its the assholes in BMW's who are the worst.
Yeah, there are a lot of bad drivers, and there are a lot of worse Uber drivers.
The first time I received a text message from my Uber driver asking what corner I was standing at I thought to myself, "Hmmmm, I hope he at least pulled over while composing that." Now I know better -- he very likely did not.
The business model is a bit different. You can't really equate cabs to Ubers 1 to 1.
Uber was really designed so that tips weren't expected - though apparently they're not compensating their drivers well enough for that to work as it should.
Uber is just a guy who owns a car already and picking up extra cash. If people want to turn that into a career, by all means, but its entirely different model than a the cab industry.
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Don't you also tip cab drivers? Why would you tip one, but not the other. I have taken Uber only one time and it was quick, easy, and cheaper. I used my phone app which was great because I don't carry cash. When we got there I asked how I could tip him and he said I couldn't through the app you would have to have cash. I think having the option is good. I always tip my driver. Drivers don't make a ton of money. Waiters don't make a ton of money. If you can't afford to tip don't go out and eat. If you can't afford a tip then take a bus.
The business model is a bit different. You can't really equate cabs to Ubers 1 to 1.
Uber was really designed so that tips weren't expected - though apparently they're not compensating their drivers well enough for that to work as it should.
arc the problem it was all a lie...
And many people fell for it because the idea of cheaper more efficient transportation appeals to everybody...
But the only reason rideshare is so cheap is that the drivers are paying all the expenses and thus make hardly any money...
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Don't you also tip cab drivers? Why would you tip one, but not the other. I have taken Uber only one time and it was quick, easy, and cheaper. I used my phone app which was great because I don't carry cash. When we got there I asked how I could tip him and he said I couldn't through the app you would have to have cash. I think having the option is good. I always tip my driver. Drivers don't make a ton of money. Waiters don't make a ton of money. If you can't afford to tip don't go out and eat. If you can't afford a tip then take a bus.
The business model is a bit different. You can't really equate cabs to Ubers 1 to 1.
Uber was really designed so that tips weren't expected - though apparently they're not compensating their drivers well enough for that to work as it should.
Ahhh I got you... the model was it was a flat rate and tipping wasn't needed was a selling point. I always like to tip though. Still though it would be cheaper than a cab even if you add in tipping. I just see people complaining about tipping, but people that get tips usually rely on those tips. If you can't afford to tip then maybe they should try and work for Uber to make some more money.
Yes you should have went with generously challenged.
Just a thought about tipping in general. We all have our own beliefs about where and when it's right to tip (or not) - but I draw a line at judging other's choices, because it should be a choice to tip, not a requirement because someone works in an industry with low compensation or that relies on tips...
Just a thought about tipping in general. We all have our own beliefs about where and when it's right to tip (or not) - but I draw a line at judging other's choices, because it should be a choice to tip, not a requirement because someone works in an industry with low compensation or that relies on tips...
It is expected. If someone is taking your order, getting your drinks, and bringing you food then you are getting a service. That service is not included in the price of the food. Unless you had to stand up, put your own order in, get your own, drinks, go get your own food then yes don't tip. However if you are going to use this service then it is expected you would tip.
If you don't like tipping here is an idea... stay home and cook your own damn meal. Oh right you are to lazy, but you can't be lazy and cheap. That is just a bad combo. Stick to places where you have to self serve yourself.
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I apologize for calling you guys cheap fucks...was a poor choice of words...
Yes you should have went with generously challenged.
The density of some people is kind of amazing. It has nothing to do with generosity. The model Uber sold to the public is a cashless, credit card less transaction that was managed through an app and more convenient and cheaper than cabs. I'd even venture to say it's more business traveler focused than recreational. My company which is one of the largest on the planet instructed everyone to use Uber anywhere that has Uber. I've used it in 30 - 50 cities and multiple countries. I'm pretty experienced with Uber.
that is why they grew as fast as they did, they presented a solution to a problem people had with cabs, convenience, cost, and lack of trust/meters. I'd be in Vegas (a city I know well since I have family who lives there and cabbies drive all the way around the strip to go to the strip (and not for convenience, for fraud)
If you are telling me I was duped and it shouldn't be cheaper and I am responsible for tipping Uber drivers (or not generous if I don't tip them)then you have the wrong dupe it's the drivers who were duped. If Uber didn't have 250,000 drivers (or whatever they have) people wouldn't use them.
or they'd be forced to change their model. If the tip was built in to the app and I didn't need to do anything more to tip them and the service was still as convenient as it is now I'd have zero issue with tipping them.
But you are making judgments about shit you have no clue about and it makes you look like an ass.
But you can do this yourself by waiting out the surge. You used to even request that the app notify you when the surge had decreased, but I think that feature has been eliminated (although there are other 3rd party apps that hook into Uber's API and can get you around a surge if you're willing to wait or walk a bit).
And,in general, it's an industry issue where the system has pushed the burden onto the consumer. I would much rather have a tipless society, even if I knew that the purchase cost was higher because of labor. Most, or many countries, do build it in and you don't have to tip even if someone else takes your order and brings your food.