Anyone have a bad Uber experience they want to share? Today, the guy kicked me out of his car because he didn't want to go to Brooklyn. I kind of overreacted and left the car and slammed the door. Then he starts yelling at me that I broke his window and door (which I think was bullshit, at least the window), before I got a chance to go back in the building he chases after me yelling he'll call the police and calling me a motherfucker and yelling that he should have punched me in the face. Like an idiot I give him everything I had in my wallet ($50) and he still keeps yelling at me that I better pay him and drives away. Then he didn't even turn off the ride and I got charged an extra $8 for my troubles. I probably shouldn't have slammed his door, but the guy was a tool.
Quote:
so getting a poor review from a driver can't influence the tip.
On Uber? You can see your rider rating. It's right in the app.
You can see your rating but you can't see your scores, can you? So an individual driver really has no way to influence the likelihood of a tip by giving a higher rating to an individual rider.
I also want more transparency about ratings, I really don't know why I am a 4.41, maybe my small kids make too much noise or put their feet on the seats (which I always try to tell them to stop doing). I don't know, but it bothers me because I have taken hundred of rides and got into one dispute. And, yes it affects how quickly I get a car-so it is bothersome.
Quote:
In comment 13511526 UConn4523 said:
Quote:
so getting a poor review from a driver can't influence the tip.
On Uber? You can see your rider rating. It's right in the app.
You can see your rating but you can't see your scores, can you? So an individual driver really has no way to influence the likelihood of a tip by giving a higher rating to an individual rider.
That is true. However when the rider sees his rating drop he assumes it was the last driver that dinged him. But in reality it could have been any of the drivers in the past week or so as Fuber doesn't update ratings in real time. Drivers are going to be giving everyone 5 stars making the already useless rating system more useless.
Quote:
At what point does a tip change from 'extra compensation for good service' to 'extra compensation because the employer/industry doesn't pay well'? As some have mentioned, isn't 'mandating' a tip simply the employer shifting the burden of part of the compensation to the customers? And I understand some jobs count on tips - but again, by making these almost mandated (to where people insult/look down on or otherwise think you are cheap if you don' tip), it's moved away from a recognition of good service, to something that is expected regardless of service, because it's seen as part of the normal compensation.
Just a thought about tipping in general. We all have our own beliefs about where and when it's right to tip (or not) - but I draw a line at judging other's choices, because it should be a choice to tip, not a requirement because someone works in an industry with low compensation or that relies on tips...
It is expected. If someone is taking your order, getting your drinks, and bringing you food then you are getting a service. That service is not included in the price of the food. Unless you had to stand up, put your own order in, get your own, drinks, go get your own food then yes don't tip. However if you are going to use this service then it is expected you would tip.
If you don't like tipping here is an idea... stay home and cook your own damn meal. Oh right you are to lazy, but you can't be lazy and cheap. That is just a bad combo. Stick to places where you have to self serve yourself.
I'd actually love to go get my own drink and food, it would speed up the pathetically slow service I usually get when going out.
Anyone every eat at a Bar Taco? You basically write down your order and hand it to the waiter. Simple right? Wrong. Worst service imaginable yet I still feel obligated to give 15%. I wish that entire tip can go to the chef and bus boys because the waiters are useless.
I also want more transparency about ratings, I really don't know why I am a 4.41, maybe my small kids make too much noise or put their feet on the seats (which I always try to tell them to stop doing). I don't know, but it bothers me because I have taken hundred of rides and got into one dispute. And, yes it affects how quickly I get a car-so it is bothersome.
Hopefully you bring car seats with you when you take Uber with your kods...
I also want more transparency about ratings, I really don't know why I am a 4.41, maybe my small kids make too much noise or put their feet on the seats (which I always try to tell them to stop doing). I don't know, but it bothers me because I have taken hundred of rides and got into one dispute. And, yes it affects how quickly I get a car-so it is bothersome.
How old are your kids? Do they require car seats? If so do you bring and install them? If they need car seats and you don't provide them that is your problem. In NJ all children under 8 require a car seat. No car seat...No ride from me. It's the biggest issue I have with riders.
Quote:
You can see your rating but you can't see your scores, can you? So an individual driver really has no way to influence the likelihood of a tip by giving a higher rating to an individual rider.
That is true. However when the rider sees his rating drop he assumes it was the last driver that dinged him. But in reality it could have been any of the drivers in the past week or so as Fuber doesn't update ratings in real time. Drivers are going to be giving everyone 5 stars making the already useless rating system more useless.
I would venture to guess that for a rider like me that probably has somewhere around a thousand rides under my belt by now, there's enough ballast that I'm not seeing my score move very much one way or the other unless there is a wholesale shift in the scoring system. I've seen my credit score move more quickly than going +/- a hundredth of a point on my Uber rating.
Put it this way - I've learned more about the Uber driver's POV from this thread that will probably influence my tipping decisions than anything I would have gained from my rating (and this is coming from someone whose brother drove for Uber for a year).
That option is not available in NJ.
That is my whole point, I don't say a word other than hello and goodbye and have a nice day. I am always on time at the curb and I read my phone and I have a terrible rating. I have nothing to argue with the rider about or be nasty about. 95% of the time, I don't even pay attention to the route he is taking. the whole thing is just bizarre to me.
Driver are required by Uber to rate the rider in order to move on to the next ride. Riders do not have to rate the driver. It's optional. The rating system is a joke and for riders it really is meaningless. But drivers could be fired if their rating falls below a 4.7.
Rideshare has different laws than cabs. In NJ car seats are mandatory. It's a very expensive ticket for the driver not the parent. And then think about the liability if there is an accident.
My rider rating is a 4.65... I'm guessing the guys who gave me 4 stars rather than 5 were the ones who couldn't figure out where I was or felt hassled to some degree.
Other than that, I don't even say a word. I just say "how's it going" and then mind my own business and check my e-mail or screw around on my phone. When I get to wherever I'm going, I thank the driver and that's that. Can't think of a single time I've ever created an experience for a driver that was sub-par.
Quote:
the extra for a car seat before I order, so the driver knows the deal before he accepts. With my older son, he is tall and nobody ever refused to take him in NYC without a seat or told us he needed one. In NYC, you can ride in a cab at any age without a car seat.
Rideshare has different laws than cabs. In NJ car seats are mandatory. It's a very expensive ticket for the driver not the parent. And then think about the liability if there is an accident.
I would never argue with someone who refused to take my older son. We have a car seat for him in our car, but I kind of think it Is ridiculous for my older son to have to use one at his age and to be frank, I don't even know what the law is in NY. I would never take my 2 year old without ordering a car seat, though. In NY it is on app "car with car seat" and I press it and it is about ten bucks extra per ride (which sometimes is more than the entire ride).
click the setting tabs on the top left.
1) Taking the whole 5 minutes before you show up for the ride. If you are not ready to go order later.
2) Making a mess in the car.
3) Trying to drink alcohol during the ride.
4) Asking to make stops along the way. The driver doesn''t make money when the car isn't moving.
5) Eating in the car.
6) Having sex in the car. If someone is getting a BJ in my car it better be me.
7) Doing drugs in the car.
8) trying to load more than 4 people into the car.
9) Don't stink.
10) Ask me how much money I make doing Uber.
11) Slam the door
12) Pick your nose.
13) Put make up on in the car
14) Touch my radio.
15) Clip your nails
16) Be a back seat driver
17) Bring your pet
18) Say "the other uber drivers let me."
19) Fart
The rates vary so much
Oof. You must be doing something else to piss these guys off. 3.8 is very low.
Man, a Seinfeld episode on this would have been so good. George finds out he has a low Uber rating and completely overreacts about it and decides to track down the drivers who gave him low ratings and find out why.
The rates vary so much
Just stop.
Besides, what do you even know about Uber after buying a breathalyzer specifically so you could avoid taking a car? You're a drag on every conversation that you participate in. Please just stop.
Quote:
In NY not as needed
The rates vary so much
Just stop.
Besides, what do you even know about Uber after buying a breathalyzer specifically so you could avoid taking a car? You're a drag on every conversation that you participate in. Please just stop.
Why so salty tho? Been sucking a lot lately... at life or something?
Quote:
In comment 13511691 Gatorade Dunk said:
Quote:
You can see your rating but you can't see your scores, can you? So an individual driver really has no way to influence the likelihood of a tip by giving a higher rating to an individual rider.
That is true. However when the rider sees his rating drop he assumes it was the last driver that dinged him. But in reality it could have been any of the drivers in the past week or so as Fuber doesn't update ratings in real time. Drivers are going to be giving everyone 5 stars making the already useless rating system more useless.
I would venture to guess that for a rider like me that probably has somewhere around a thousand rides under my belt by now, there's enough ballast that I'm not seeing my score move very much one way or the other unless there is a wholesale shift in the scoring system. I've seen my credit score move more quickly than going +/- a hundredth of a point on my Uber rating.
Put it this way - I've learned more about the Uber driver's POV from this thread that will probably influence my tipping decisions than anything I would have gained from my rating (and this is coming from someone whose brother drove for Uber for a year).
Goodness gracious.
Good luck to you... wow.
Quote:
In comment 13512205 DennyInDenville said:
Quote:
In NY not as needed
The rates vary so much
Just stop.
Besides, what do you even know about Uber after buying a breathalyzer specifically so you could avoid taking a car? You're a drag on every conversation that you participate in. Please just stop.
Why so salty tho? Been sucking a lot lately... at life or something?
No, just tired of you trolling on every. single. thread.
Do you ride in NYC? If so I hear the drivers are pretty rough on the ratings.
The rates vary so much
NYC rates are higher because the drivers have to pay a couple of grand to get TLC license plates. They also have to pay higher insurance premiums.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.
Quote:
(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.
So how can they charge me then if the driver never picks me up? Seems like that would be a pretty important step in the process.
Quote:
(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.
So if a driver asks me where I'm going, should the response be "start the trip and you'll find out"?
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
My guess to what is happening to you is this. When you go to request a ride Uber estimates the time to pickup using the closest driver to you, say 4 minutes away. Once you request the ride, Uber sends out a ping to that driver. He sees your low rating and passes. Uber than pings the next closest driver and the process starts over. The more experienced drivers see the rating and pass. As each driver passes they reach out to drivers farther away. Eventually they get to a new driver that thinks he has to take all ride requests and he takes it. If a driver takes a ride at base fare that is 15 minutes away, I can guarantee you he is new.
Quote:
In comment 13512359 pjcas18 said:
Quote:
(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.
So how can they charge me then if the driver never picks me up? Seems like that would be a pretty important step in the process.
Up until last week you had 5 minutes to cancel and not get charged. After the 5 minutes you are charged a cancellation fee to reimburse the driver who has been driving to pick you up. As a bone to the drivers, the new management has lowered the 5 minutes to 2 minutes now.
Quote:
In comment 13512359 pjcas18 said:
Quote:
(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
If you cancel before the driver picks you up and starts the trip he cannot rate you. If a driver doesn't start the trip, the rider cannot rate him. This is why smart drivers ask what your destination is before they let you in the car and start the ride. If the driver doesn't want to take the trip he can cancel and the rider cannot rate him poorly.
So if a driver asks me where I'm going, should the response be "start the trip and you'll find out"?
You say that to me and I'm driving off leaving you to cancel and request another driver. That's why I don't let riders in my car until I know where they are going.
Quote:
(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
My guess to what is happening to you is this. When you go to request a ride Uber estimates the time to pickup using the closest driver to you, say 4 minutes away. Once you request the ride, Uber sends out a ping to that driver. He sees your low rating and passes. Uber than pings the next closest driver and the process starts over. The more experienced drivers see the rating and pass. As each driver passes they reach out to drivers farther away. Eventually they get to a new driver that thinks he has to take all ride requests and he takes it. If a driver takes a ride at base fare that is 15 minutes away, I can guarantee you he is new.
It seems you don't have much Uber experience from the rider side. When I request an Uber I pick the driver, I see a picture of the driver and the car they drive. I requested a driver named Sue who was 6 minutes away in a Honda Accord.
After two or three minutes the 6 minutes changed to 21 minutes. I looked at Uber again and checked the same route and saw other cars.
I canceled Sue and ordered a different Uber that was closer (same exact price) and the new driver Manuel in a Prius (no shit these are actual names and cars - it's still in my Uber history) was there in 4 minutes as the app said.
If that trend continues, many riders are simply not going to ever get picked up and will hurt the company and its contracted drivers in the long run.
Quote:
In comment 13512359 pjcas18 said:
Quote:
(and I mentioned this earlier) and maybe it's earned me low ratings from drivers is when they lie about the estimated pick up time.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
My guess to what is happening to you is this. When you go to request a ride Uber estimates the time to pickup using the closest driver to you, say 4 minutes away. Once you request the ride, Uber sends out a ping to that driver. He sees your low rating and passes. Uber than pings the next closest driver and the process starts over. The more experienced drivers see the rating and pass. As each driver passes they reach out to drivers farther away. Eventually they get to a new driver that thinks he has to take all ride requests and he takes it. If a driver takes a ride at base fare that is 15 minutes away, I can guarantee you he is new.
It seems you don't have much Uber experience from the rider side. When I request an Uber I pick the driver, I see a picture of the driver and the car they drive. I requested a driver named Sue who was 6 minutes away in a Honda Accord.
After two or three minutes the 6 minutes changed to 21 minutes. I looked at Uber again and checked the same route and saw other cars.
I canceled Sue and ordered a different Uber that was closer (same exact price) and the new driver Manuel in a Prius (no shit these are actual names and cars - it's still in my Uber history) was there in 4 minutes as the app said.
I know how the app works. Once you put your destination in it will give you the price and an estimated wait time. Then you actually request a ride. It says connecting to # drivers and you get the spinning timer as it sends out the ping to the drivers. When that is spinning the process I laid out above is taking place. Once a driver accepts the ride you are given his/her name, car type and license plate with the actual ETA. The app does have it's glitches. I get calls from riders all the time telling me that the ETA hasn't changed but I'm actually only a minute away. Next time try calling the driver before you cancel. The app is probably wrong.
I've put in a destination, and you've arrived to pick me up. You are going to confirm with me where I've requested before I get into the car? If you don't like the answer you'd drive off leaving me to find another Uber.
Sounds counterproductive as all fuck, as well as against the very kind of pains that Uber is trying to avoid vs. the taxi industry.
As time went on I noticed she was not getting closer.
that's when I said WTF and saw other closer Ubers canceled and quickly got another one.
And from all my "research" (limited to Google searches), cancellations absolutely impact your rider rating.
if the driver cannot rate you as a rider without picking you up or completing the ride how is this possible? Does Uber knock your rating down b/c of cancelling?
If that trend continues, many riders are simply not going to ever get picked up and will hurt the company and its contracted drivers in the long run.
There are only a few rides that I refuse when I get to the pax. They are rides to the city, teen age passengers and parents with kids and no car seats. The reasons I don't drive to the city where stated earlier in the thread. I also stated above it's a problem that Uber has to solve or it will hurt it's business. Drivers take a bath on rides to the city. Passengers need to be able to rely on the system to get where they need to go. Uber needs to price these rides so it works for both the driver and the passenger.
And the reason I don't let people in the car until I know the ride is going to take place is why this thread was started. I want to avoid the jackass that is going to damage my car.
Aren't you being an equal jackass for not taking the ride after showing up?
As time went on I noticed she was not getting closer.
that's when I said WTF and saw other closer Ubers canceled and quickly got another one.
And from all my "research" (limited to Google searches), cancellations absolutely impact your rider rating.
if the driver cannot rate you as a rider without picking you up or completing the ride how is this possible? Does Uber knock your rating down b/c of cancelling?
I don't know if Uber changes your ratings for cancellations. I do know that the drivers cannot. If the ride doesn't start, the driver cannot rate the passenger and the passenger cannot rate the driver.
Driver cancellations effect the driver in a big way. It's one of the two ways a driver can get deactivated. A high driver cancellation rate will get him deactivated.
Quote:
And the reason I don't let people in the car until I know the ride is going to take place is why this thread was started. I want to avoid the jackass that is going to damage my car
Aren't you being an equal jackass for not taking the ride after showing up?
Would you work for nothing? As I said Uber needs to fix this problem. It's not going to go away. No I'm not being a jackass. I'm trying to make a buck.
You have a set of requirements apparently of rides you don't want to take, but to the customer, they really don't give a shit - you are a car, a means to get from point A to point B. If it is a surly human or a robot driving probably doesn't matter 9 out of 10 times.
If I've waited 10 minutes for a car to show up and then when I tell him where I'm going and he says, "Sorry pal, that's one of the myriad of places I choose not to go", I'm going to be damned pissed, and probably be more inclined to take a taxi. You are deviating from the very reason most people take an Uber.
Quote:
though the driver did accept my request, she called me and asked my exact location (one part of the tech that hasn't quite been mastered yet) and I gave it and she said "on my way". At the time I had a perfect 5 rating.
As time went on I noticed she was not getting closer.
that's when I said WTF and saw other closer Ubers canceled and quickly got another one.
And from all my "research" (limited to Google searches), cancellations absolutely impact your rider rating.
if the driver cannot rate you as a rider without picking you up or completing the ride how is this possible? Does Uber knock your rating down b/c of cancelling?
I don't know if Uber changes your ratings for cancellations. I do know that the drivers cannot. If the ride doesn't start, the driver cannot rate the passenger and the passenger cannot rate the driver.
Driver cancellations effect the driver in a big way. It's one of the two ways a driver can get deactivated. A high driver cancellation rate will get him deactivated.
It sucks, but like I said I have cancelled either due to uber inaccuracy with the ETA or driver inaccuracy with the ETA.
Why wouldn't I cancel?
If I just say F it a cab drove by I'll jump in then sure mu rating should take a hit. But if they tell me they'll be to my location in 6 min to pick me up, but they're not there for 20 why should my rating suffer?
that's the kind of shit that is going to make Lyft surpass Uber. and many drivers I go with drive for both.