Anyone have a bad Uber experience they want to share? Today, the guy kicked me out of his car because he didn't want to go to Brooklyn. I kind of overreacted and left the car and slammed the door. Then he starts yelling at me that I broke his window and door (which I think was bullshit, at least the window), before I got a chance to go back in the building he chases after me yelling he'll call the police and calling me a motherfucker and yelling that he should have punched me in the face. Like an idiot I give him everything I had in my wallet ($50) and he still keeps yelling at me that I better pay him and drives away. Then he didn't even turn off the ride and I got charged an extra $8 for my troubles. I probably shouldn't have slammed his door, but the guy was a tool.
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In comment 13512394 pjcas18 said:
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though the driver did accept my request, she called me and asked my exact location (one part of the tech that hasn't quite been mastered yet) and I gave it and she said "on my way". At the time I had a perfect 5 rating.
As time went on I noticed she was not getting closer.
that's when I said WTF and saw other closer Ubers canceled and quickly got another one.
And from all my "research" (limited to Google searches), cancellations absolutely impact your rider rating.
if the driver cannot rate you as a rider without picking you up or completing the ride how is this possible? Does Uber knock your rating down b/c of cancelling?
I don't know if Uber changes your ratings for cancellations. I do know that the drivers cannot. If the ride doesn't start, the driver cannot rate the passenger and the passenger cannot rate the driver.
Driver cancellations effect the driver in a big way. It's one of the two ways a driver can get deactivated. A high driver cancellation rate will get him deactivated.
It sucks, but like I said I have cancelled either due to uber inaccuracy with the ETA or driver inaccuracy with the ETA.
Why wouldn't I cancel?
If I just say F it a cab drove by I'll jump in then sure mu rating should take a hit. But if they tell me they'll be to my location in 6 min to pick me up, but they're not there for 20 why should my rating suffer?
that's the kind of shit that is going to make Lyft surpass Uber. and many drivers I go with drive for both.
I drive for both too. The process is the exact same with both companies. All I can tell you is that it's not the drivers hurting your ratings in this case as they cannot rate you in this situation.
Uber and Lyft both suck as companies. Instead of paying a fair rate to the drivers and letting the consumer decide to ride or not, they low ball the drivers. Then they devise "incentives" for the driver so they could make more money. These "incentives" cause situations like yours to occur. Making the service less viable. My guess is your driver was working one of these "incentives". I'll give you an example. Uber will pay extra $ if you do a certain number of trips in a particular area between certain times. Say 3 trips in an hour that start in Newark. The kicker is that your acceptance rate has to be at 90% or higher. This means that the driver has to take all pings sent to him. So the driver working this "incentive" accepts all pings. He then calls the passenger to find out where you are going. If your trip doesn't help him reach his "incentive" he drives the other way. You see if he cancels he can get fired. But if you cancel there are not repercussions to him. Uber and Lyft need to stop playing games, set a fair rate and do what they are good at. Being a better dispatch system then the old taxi system.
I was in Orlando and the when I clicked Request UberX or UberXL the wait time was 6 minutes, after about 2 or 3 minutes the wait time changed to 21 minutes.
I canceled the Uber and ordered a different one that got to me in about 4 minutes. I was still charged for the first canceled Uber. I had to dispute that charge with Amex. There is no obvious way I could see on Ubers website or app to let me even ask them why I was charged for that ride.
Similar thing at Ohare. Uber said 6 minutes and $45, and after I ordered it then it was 15 minutes. I canceled because the free hotel shuttle arrived. That one I canceled early and was not charged, but I still feel like the drivers could have possibly given me low ratings. And I don't care. That's Ubers fault or the drivers not mine. If the ETA was accurate I never would have canceled them.
When you quoted $27 for a drive to Brooklyn I suspect it was a glitch in the App or an Uber Pool fare. All I know is that when I'm in Jersey and I ask for a quote for a trip to Long Island, an Uber driver would have to be insane to turn down what the app is quoting.
When you quoted $27 for a drive to Brooklyn I suspect it was a glitch in the App or an Uber Pool fare. All I know is that when I'm in Jersey and I ask for a quote for a trip to Long Island, an Uber driver would have to be insane to turn down what the app is quoting.
Depending on time of day and traffic EWR to Trump Tower is around an hour ride. NJ drivers are not allowed to pick up riders in NYC so you have to come back empty. So if you are lucky it's two hours there and back. It's 18.5 mile trip. The driver makes 18.5*.87=$16.09 plus $.15 per minute so say $9 for the hour. So the driver takes home $25.09 minus Uber's fee of $6.27. So the driver makes a whopping $18.81 for two hours of work. That doesn't take into effect cost of gas, maintenance etc. Plus you have to lay out the cost of the toll and wait a week to get it back. Sorry but I'm not driving to NYC for $9 an hour.
Obviously this is an extreme example: a Bills CB took an uber from Chicago to Buffalo; that's insane!
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Jeeeeez, that's so damn slimy. Do all drivers know this? I can't believe there hasn't been more buzz about it.
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