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DirecTV NFL Sunday Ticket -

BubbaMojo : 8/3/2017 4:28 pm
I remember last year a poster (Mook?) provided an excellent, step by step process for getting the Ticket for free. It worked like a charm. I was hoping he would post again this year, but haven't seen anything yet.

Absent that, anybody had any great luck getting it for free this year? 10+ year customer not under contract so I have my hopes up.

Thanks
My contract is up in November,  
HoustonGiant : 8/3/2017 4:31 pm : link
almost a given they'll throw it in to renew.

However, the Giants are a big market team and I only needed it once last year.
I would love he steps reposted.  
superspynyg : 8/3/2017 4:31 pm : link
I need it t.
haven't done it yet  
Dr. D : 8/3/2017 4:31 pm : link
but I was once told to call and ask for a Customer Retention Agent or something like that. Tell them you're thinking of other options...
I canceled mine a few mos. ago  
Dr. D : 8/3/2017 4:34 pm : link
They're on national TV so much, it's not worth almost $300 for a few games. I'm going to see how it goes and might call a Retention Agent if necessary.
I'll try to make this short...  
GmeninPSL : 8/3/2017 5:11 pm : link
Been a DTV customer for 19 years;
Contacted them in June to see if they can lower my monthly from $115 (NO Premium channels, but I have the sports package and the NBC East/West coast feeds). I told them that Xfinity is in my area and they were offering a very nice package for $49.99. I also told them that the main reason I was staying with DTV was for the NFL ticket.

The customer service rep thanked me for being a customer for 19 years and put me on hold to see what she can do.
Results: Free NFL ticket and a reduction of my monthly bill to about $80.

Fast forward to July when my bill was sent via email to the tune of $155
Called them and spent 2 hours, 40 minutes and 52 seconds with total morons and their supervisors. About an hour and 20 minutes of that time was spent on hold. Part of my new bill was the first of six payments for the NFL ticket for $46.99, among other things. I told them whatever I was promised was never delivered and I wanted to speak to either the supervisor of the supervisor or a vice president.

She told me her supervisor would be calling me within 24-48 hours. Never happened! I asked her for an address of the president or VP, which she gave me without giving me any names. I drew up a 2 page letter and sent out via confirmation to make certain it was received and never got a call back. When I doubled checked the address, the PO Box was correct and the zip code was correct but the name of the city was a little off.

DTV has clearly not been the same company since the AT&T merger! At this point I will either walk away or make another attempt to contact a supervisor. But reading some of the forums I have googled are hundreds of customers who are very unhappy with their customer service department. Many customers had larger sums of money taken away from their auto-pay set up. I IMMEDIATELY stopped auto-pay so they can no longer remove funds from my account at their discretion!

I think it's either pot luck in terms of which customer service rep you will be connected to, or it's just a shift in company philosophy since the merger with AT&T.

Good Luck!! Hope you have a much better time than I did!
Posted about this the other day, I got an email out of the blue  
Ben in Tampa : 8/3/2017 5:15 pm : link
Offering me the full package for free this year. I have been a subscriber for 10 years, I was planning on renewing anyways, but they sent the offer.

Only difference this year is that I turned off autorenew earlier in the year. It. Use have triggered something in their funnel.
Process  
TyreeHelmet : 8/3/2017 6:06 pm : link
They have a whole formula of what incenvites they can give based on how long you've been a customer and when your contract is up. Longer the customer and closer to contract expiration or no contract? You're going to get hooked up.

When all else fails, hang up and call again.
I Would Add  
Bernie : 8/3/2017 6:20 pm : link
if you are an AT&T Wireless customer, remind them of that fact and that you are more than willing to walk.

When it comes to CSR's, most if not all are completely outsourced in today's day and age. These companies are measured on a host of metrics, one of which is saves (i.e., a customer calls to complain or threaten to disconnect and the rep "saves" them by offering some pre-approved discount).

To get to the real savings, you have to get to the actual disconnect rep. They are much more empowered to offer you a deal. I will be doing this toward the end of preseason.
Hey guys  
MookGiants : 8/3/2017 7:16 pm : link
I plan on attacking this next week. I haven't had the time yet but should next week. Once I figure it out I will do what I have always done in years past to help you guys out, just sit tight for a few more days
Just cancelled auto renew for ST  
Stan in LA : 8/3/2017 7:42 pm : link
They said they would check if there was ANY deals for a 18 year's long customer and came back with NOTHING. I said "fine' and we left it at that. Will try again next month.
Xbmcmart.com  
bigbb : 8/3/2017 7:52 pm : link
Buy the t8 plus hook to internet.. Your welcome.
Pay for it  
djstat : 8/3/2017 10:42 pm : link
Why are you entitled to it for free?
djstat  
GmeninPSL : 8/4/2017 12:52 am : link
well based on your MORONIC logic whenever you go to the supermarket when they have buy one, get one FREE, why don't YOU just say "NO", I'll pay for that 2nd one!!

Us consumers have supported these giant corporations for decades to the point that they are multi billion dollar companies so getting s bone once in a while or something free is actually quite normal. But I guess not in the planet you live on!!! So go ahead and pay for everything in sight and keep making these companies rich and richer at your expense.
RE: Process  
mitch300 : 8/4/2017 1:54 am : link
In comment 13549032 TyreeHelmet said:
Quote:
They have a whole formula of what incenvites they can give based on how long you've been a customer and when your contract is up. Longer the customer and closer to contract expiration or no contract? You're going to get hooked up.

When all else fails, hang up and call again.

Last year I had to call 4 times to get what was a deal. Absolutely hang up if you don't get a good deal.
Wow  
Kevin in Annapolis : 8/4/2017 6:49 am : link
just checked my bill and it is not what we negotiated. Will have to call them when their office opens.
No offense to anyone but...  
TyFromQueens : 8/4/2017 7:59 am : link
Why do you think you should get it for free?

Because you are a loyal customer?
A few things from a now former employee of ATT.

Nobody gives a flying rats ass about how long you have been a customer.
7/10 customers start the conversation out with "I've been a loyal customer"

Also,The DTV customer service is the same. They may have shut down a few centers,but it's basically the same employees.

Customer loyalty does not really exist. Want to see how far your loyalty goes?
Go two months with out paying your bill😂😂😂
For those that are able to get it free cool...
But it just makes me laugh when people have this false sense of entitlement based on "customer loyalty"
RE: I Would Add  
TyFromQueens : 8/4/2017 8:02 am : link
In comment 13549051 Bernie said:
Quote:
if you are an AT&T Wireless customer, remind them of that fact and that you are more than willing to walk.

When it comes to CSR's, most if not all are completely outsourced in today's day and age. These companies are measured on a host of metrics, one of which is saves (i.e., a customer calls to complain or threaten to disconnect and the rep "saves" them by offering some pre-approved discount).

To get to the real savings, you have to get to the actual disconnect rep. They are much more empowered to offer you a deal. I will be doing this toward the end of preseason.


The wireless and DTV/ universe departments are completely separate.
If you are a wireless customer,you can order either service through "Sales and Service"
As far as outsourcing goes...The Majority of ATT Sales and service reps are here in the states.
I worked directly for Att for three years. They have a call center in The Philippines and maybe one In Mexico (might have been shut down) and both were vendor centers.
I did not receive it for free this year but did not expect it either.  
bigblue1124 : 8/4/2017 8:17 am : link

A few weeks back we were having issues with one of our DVR genies and called for service (no issues there in fact they were very helpful) After having the issue corrected I logged on to our account online and notice I was still enrolled in auto renew for the Sunday ticket so I opted to cancel it. When I did a popup came up for 29.99 for 6 months rather than the 46.99 I meant to hit except but instead hit no.

I later called explaining my mistake I believe I spoke with the Sunday ticket department and they said I was eligible for a better deal anyway no messing with contracts Sunday Ticket MAX for 99.99 so I took it. For 100 bucks being able to watch & record all the games in the comfort of my home with friends is nothing and I have no problem paying it.

I personally have had very good customer service with DIRECTV as well signal with the exception of severe storms no problems.
can at&t uverse  
BronxBombers : 8/4/2017 8:25 am : link
have access to the sunday ticket?
Got a minor run around  
Kevin in Annapolis : 8/4/2017 8:53 am : link
but wound up with a better deal after the call.
Ty  
GmeninPSL : 8/4/2017 8:58 am : link
nice to know you worked for AT&T but when you claim that "nobody gives a rats ass how long you've been a customer", you CLEARLY have no clue of what you're talking about!!!

DTV and other companies spent literally millions of dollars to advertise and they heavily rely on their rate of return on these ads. If you are a loyal customer you are already in their system and it takes NOTHING to keep you. Therefore there is NO RATE OF RETRUN. It's a whole lot easier to keep an existing customer and make them happy than to go out and acquire a new one. That's the business model for all companies. If that were not the case then none of these companies would have a retention department.

So if you are going to add to this conversation at the very least be accurate!!!!
The Dragon box  
shoobz23 : 8/5/2017 1:42 am : link
Hey guys, just wanted to weigh in here...anyone ever think of getting a Dragonbox? I was a long time DirecTV subscriber and always came here to see what deals people were getting etc. for a long time I was able to haggle and get them to give it to me for free, but that stopped a couple years back. I found the Dragon box and have never looked back. You basically pay 1 price for a box and can get every NFL game, plus every MLB, Hockey, Basketball game etc...on top of that you'll get movies and Pay per view events like the fights etc. You don't ever have to pay anything else and the box will always send out updates to make sure you can get the latest stuff...I've had mine for 2 years and love it. you can check it out on thedragonbox.com to see what it's all about, but i'm a re-seller and can get you a good deal if you're interested. Not trying to be a troll or spammer...only weighed in because of the DirecTV thing...it drove me nuts so i'm just trying to help...no need to buy from me if you know another reseller, they are a great deal. Thanks guys!!!
RE: Hey guys  
Jimmy Googs : 8/6/2017 10:13 am : link
In comment 13549076 MookGiants said:
Quote:
I plan on attacking this next week. I haven't had the time yet but should next week. Once I figure it out I will do what I have always done in years past to help you guys out, just sit tight for a few more days


Thanks Mook. Will be on lookout...
75 bucks  
ANTILLON82 : 8/7/2017 2:55 pm : link
I didit by chat with DIRECTV, the trick that I use anytime I call and the agent offers only a 5% discount is to tell the agent "could you please run your numbers and let me know how much it would cost me to cancel my account" they immediatly tell you that they will transfer you to the correct department, which is retention! This year they offered NFL for 99.99, I told her if there was any way we could Split that, she only offered a 25 USD credit, which is ok for me, last year I got it for free with 200 USD Visa gift card and several discounts based on this chat. I guess I could have received more if I told to sschedule disconect.
I have to call again  
GMenLTS : 8/7/2017 2:56 pm : link
but when the fuck did the schmucks at ATT decide the refer a friend discount be discontinued? Lame
RE: No offense to anyone but...  
ANTILLON82 : 8/7/2017 3:01 pm : link
In comment 13549339 TyFromQueens said:
Quote:
Why do you think you should get it for free?

Because you are a loyal customer?
A few things from a now former employee of ATT.

Nobody gives a flying rats ass about how long you have been a customer.
7/10 customers start the conversation out with "I've been a loyal customer"

With that mentality, it's easy to understand why you were only a CSR and not in a higher level in the company!

Also,The DTV customer service is the same. They may have shut down a few centers,but it's basically the same employees.

Customer loyalty does not really exist. Want to see how far your loyalty goes?
Go two months with out paying your bill😂😂😂
For those that are able to get it free cool...
But it just makes me laugh when people have this false sense of entitlement based on "customer loyalty"
RE: djstat  
Gatorade Dunk : 8/7/2017 3:49 pm : link
In comment 13549306 GmeninPSL said:
Quote:
well based on your MORONIC logic whenever you go to the supermarket when they have buy one, get one FREE, why don't YOU just say "NO", I'll pay for that 2nd one!!

Us consumers have supported these giant corporations for decades to the point that they are multi billion dollar companies so getting s bone once in a while or something free is actually quite normal. But I guess not in the planet you live on!!! So go ahead and pay for everything in sight and keep making these companies rich and richer at your expense.

That's a marketing discount that the company (either the merchant or the manufacturer) is offering. That's not the same is feeling entitled to get it for free. This is more like denting every can of soup before you buy it and then asking for a back-pocket discount on the dented cans.
yeah, I've always thought  
santacruzom : 8/7/2017 4:17 pm : link
that the concept of "customer loyalty" doesn't necessarily apply to all customers or all products and service. To claim that you've been "loyal" to Directv implies that you made sacrifices to stick with them despite temptations, or despite their hardships. That's probably not the case. You've probably stuck with Directv simply because you prefer it to its competition, or because you're invested in how it works and don't want to change. It's not because you're trying to do right by them, and that they therefore should return the sentiment.
Bumping this for a related question  
bigbluehoya : 8/8/2017 10:23 am : link
I currently have optimum and am running some "what if" numbers on changing to DirectTV.

What ISP do you DirectTV guys use? I could stick with Optimum just for Internet, but it seems cost-prohibitive to the idea of switching. Anything less expensive that you guys have had good experience with?

I live in Wayne, NJ.
RE: Bumping this for a related question  
GMenLTS : 8/8/2017 10:46 am : link
In comment 13552513 bigbluehoya said:
Quote:
I currently have optimum and am running some "what if" numbers on changing to DirectTV.

What ISP do you DirectTV guys use? I could stick with Optimum just for Internet, but it seems cost-prohibitive to the idea of switching. Anything less expensive that you guys have had good experience with?

I live in Wayne, NJ.


Sounds like your choices are either optimum or Fios. I recall Fios used to bundle with Directv in the past, not sure if they still do.
Thanks LTS  
bigbluehoya : 8/9/2017 11:49 am : link
I see that Sunday ticket is included for 2017 in the current packages for new customers.

Thing is, those new customer offers are all on 2 year contracts.

How hard is it to get them to give you Sunday Ticket in that second year when they already have you under contract?

Anyone have experience with this?
RE: Pay for it  
Kevin in CT : 8/14/2017 1:09 pm : link
In comment 13549261 djstat said:
Quote:
Why are you entitled to it for free?


This is the second NFL Sunday ticket you have made a stupid comment.

You can stop now.
RE: Hey guys  
Jimmy Googs : 8/17/2017 11:40 am : link
In comment 13549076 MookGiants said:
Quote:
I plan on attacking this next week. I haven't had the time yet but should next week. Once I figure it out I will do what I have always done in years past to help you guys out, just sit tight for a few more days


Mook - What have you been able to find out?
Yes, any deals?  
Stan in LA : 8/17/2017 11:55 am : link
.
I called  
Giantfootball025 : 8/17/2017 1:05 pm : link
And just flat out asked. I said Sunday ticket is to much and my bill is to high. Hey lowered my bill to what new customer pay a month and gave me Sunday ticket max for 99 bucks. I'm happy with that. I don't need the ticket for free,I'm willing to pay for the service, just not 300 dollars.
What is everyone using for internet with DirecTV  
Canton : 8/17/2017 1:30 pm : link
I'm going to drop Comcast and looking for the beat option.
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