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NFT: Amazon Fire issue...advice appreciated

Jints in Carolina : 9/8/2017 12:31 pm
I bought my mom an Amazon Fire a few months ago and all seemed well. She uses it for her email, banking website, news, etc.

Well she has told me that the main screen is now locked and all of a sudden the voice prompt is on, and when you press anything on the screen, all it does it tell you what button is being pressed. It will not open anything. I can't get out of it.

I am have tried everything I could think of, but am not an expert on this device.

Has anyone else experienced this? My mother would appreciate it LOL.
Ave you tried a hard reset?  
Jim in Fairfax : 9/8/2017 12:36 pm : link
Hold the power button in for @ 20 seconds.
send it back  
spike : 9/8/2017 12:49 pm : link
isnt there a waranty
RE: Ave you tried a hard reset?  
Jints in Carolina : 9/8/2017 12:59 pm : link
In comment 13588485 Jim in Fairfax said:
Quote:
Hold the power button in for @ 20 seconds.


yep, tried that
RE: send it back  
Jints in Carolina : 9/8/2017 12:59 pm : link
In comment 13588501 spike said:
Quote:
isnt there a waranty


probably what we will do...just didn't know if there was a fix.
Call Amazon support  
Jim in Fairfax : 9/8/2017 1:19 pm : link
They may have other things you can try. And if it's still malfunctioning, they'll initiate the return. Usually they will send a replacement out and you can send the bad one back in its box after you get it.
Jints had a similar thing with an Amazon Fire my mom was using  
NYG27 : 9/8/2017 1:22 pm : link
Luckily it was within the first 30 days and I was able to return it. Replaced it with an iPad mini and she has had no issues with it in over 4 years of using it.
RE: Jints had a similar thing with an Amazon Fire my mom was using  
Jints in Carolina : 9/8/2017 1:26 pm : link
In comment 13588552 NYG27 said:
Quote:
Luckily it was within the first 30 days and I was able to return it. Replaced it with an iPad mini and she has had no issues with it in over 4 years of using it.


Unfortunately she has had this over 30 days. I'll call Amazon customer service.
RE: Call Amazon support  
Jints in Carolina : 9/8/2017 1:27 pm : link
In comment 13588544 Jim in Fairfax said:
Quote:
They may have other things you can try. And if it's still malfunctioning, they'll initiate the return. Usually they will send a replacement out and you can send the bad one back in its box after you get it.


thank you
Any time I have had to deal with Amazon support/returns  
short lease : 9/9/2017 5:34 am : link

They have been great !!

They ask very little questions (in the sense that they never tried to talk me out of a refund or anything argumentative, confrontational, etc ....) - if I was not happy with the product for any reason the have refunded my money.
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