the passengers to use social media to get their way. It happened to me on a Delta flight a few years ago. Delta responded right away to my tweet and situation got resolved.
and it was roundly awful. 3+ hour delay going out (2 days before the storm). Before the return trip, when checking in, they basically asked how much money I would accept to give up my seat.
Social media is the only way any big firm responds these days. Use it.
Probably expires within a year. Will be hard for most normal people to consume $10k in vouchers and cover all the ancillary costs associated with the travel. Unless you're MattyKid, of course.
RE: RE: It's the cool hip thing to pile on United and the airlines now
via social media. It's all about getting likes and hearts, ya know.
of course it is. makes them look stupid for their fuck ups. and i mean constant fuck ups
You hear about a couple mess ups here and there. Out of 1000s of flights everyday in an extremely complex system. What you don't hear about is how American and Delta sponsor honor flights to fly WW2 veterans to DC. Or how United takes make-a-wish kids on fantasy flights around Christmas with volunteer crew members; or how Delta and United sponsor wings-for-all days where they bring families with special needs children to the airport and walk them through an entire simulated flight experience at no cost.
Yeah airlines screw up from time to time but the majority of passengers get where they are going hassle free.
Probably expires within a year. Will be hard for most normal people to consume $10k in vouchers and cover all the ancillary costs associated with the travel. Unless you're MattyKid, of course.
I get around...
RE: RE: RE: It's the cool hip thing to pile on United and the airlines now
via social media. It's all about getting likes and hearts, ya know.
of course it is. makes them look stupid for their fuck ups. and i mean constant fuck ups
You hear about a couple mess ups here and there. Out of 1000s of flights everyday in an extremely complex system. What you don't hear about is how American and Delta sponsor honor flights to fly WW2 veterans to DC. Or how United takes make-a-wish kids on fantasy flights around Christmas with volunteer crew members; or how Delta and United sponsor wings-for-all days where they bring families with special needs children to the airport and walk them through an entire simulated flight experience at no cost.
Yeah airlines screw up from time to time but the majority of passengers get where they are going hassle free.
yeah of course they do. they deserve credit for those good deeds but then deserve hell for their fuck ups. just how it works
sounds like she got herself a good deal. Not sure how/if the tweeting helped -- would United really be monitoring for that? How would they know - its not like these things go viral (?)
$10K can get you two business class seats to Europe or Asia within the next year... or a family of 5 sits in premium economy -- most "common people" that otherwise cant afford to... would love the opportunity to travel abroad.
or a reason to ridicule United... they changed their policy to allow up to $10k in compensation for voluntary denied boarding (post-Dao), UA needed the seat on an oversold flight after a day of mass cancellations, and a passenger held out long enough to max out on the revised VDB policy.
Good on her! She'll redeem the voucher for some future United flights, tweet about her vacation, life will go on, and the person who flew in the seat she gave up ended up getting to where they really needed to be.
Seems like this is exactly how it's supposed to work? I just hope there's no backlash on the agent for going up on comp as high as the company authorizes!
of course it is. makes them look stupid for their fuck ups. and i mean constant fuck ups
Social media is the only way any big firm responds these days. Use it.
Quote:
via social media. It's all about getting likes and hearts, ya know.
of course it is. makes them look stupid for their fuck ups. and i mean constant fuck ups
You hear about a couple mess ups here and there. Out of 1000s of flights everyday in an extremely complex system. What you don't hear about is how American and Delta sponsor honor flights to fly WW2 veterans to DC. Or how United takes make-a-wish kids on fantasy flights around Christmas with volunteer crew members; or how Delta and United sponsor wings-for-all days where they bring families with special needs children to the airport and walk them through an entire simulated flight experience at no cost.
Yeah airlines screw up from time to time but the majority of passengers get where they are going hassle free.
I get around...
Quote:
In comment 13881957 DC Gmen Fan said:
Quote:
via social media. It's all about getting likes and hearts, ya know.
of course it is. makes them look stupid for their fuck ups. and i mean constant fuck ups
You hear about a couple mess ups here and there. Out of 1000s of flights everyday in an extremely complex system. What you don't hear about is how American and Delta sponsor honor flights to fly WW2 veterans to DC. Or how United takes make-a-wish kids on fantasy flights around Christmas with volunteer crew members; or how Delta and United sponsor wings-for-all days where they bring families with special needs children to the airport and walk them through an entire simulated flight experience at no cost.
Yeah airlines screw up from time to time but the majority of passengers get where they are going hassle free.
yeah of course they do. they deserve credit for those good deeds but then deserve hell for their fuck ups. just how it works
$10K can get you two business class seats to Europe or Asia within the next year... or a family of 5 sits in premium economy -- most "common people" that otherwise cant afford to... would love the opportunity to travel abroad.
Good on her! She'll redeem the voucher for some future United flights, tweet about her vacation, life will go on, and the person who flew in the seat she gave up ended up getting to where they really needed to be.
Seems like this is exactly how it's supposed to work? I just hope there's no backlash on the agent for going up on comp as high as the company authorizes!