I remember last year a poster (Mook?) provided an excellent, step by step process for getting the Ticket for free. It worked like a charm. I was hoping he would post again this year, but haven't seen anything yet.
Absent that, anybody had any great luck getting it for free this year? 10+ year customer not under contract so I have my hopes up.
Thanks
However, the Giants are a big market team and I only needed it once last year.
Contacted them in June to see if they can lower my monthly from $115 (NO Premium channels, but I have the sports package and the NBC East/West coast feeds). I told them that Xfinity is in my area and they were offering a very nice package for $49.99. I also told them that the main reason I was staying with DTV was for the NFL ticket.
The customer service rep thanked me for being a customer for 19 years and put me on hold to see what she can do.
Results: Free NFL ticket and a reduction of my monthly bill to about $80.
Fast forward to July when my bill was sent via email to the tune of $155
Called them and spent 2 hours, 40 minutes and 52 seconds with total morons and their supervisors. About an hour and 20 minutes of that time was spent on hold. Part of my new bill was the first of six payments for the NFL ticket for $46.99, among other things. I told them whatever I was promised was never delivered and I wanted to speak to either the supervisor of the supervisor or a vice president.
She told me her supervisor would be calling me within 24-48 hours. Never happened! I asked her for an address of the president or VP, which she gave me without giving me any names. I drew up a 2 page letter and sent out via confirmation to make certain it was received and never got a call back. When I doubled checked the address, the PO Box was correct and the zip code was correct but the name of the city was a little off.
DTV has clearly not been the same company since the AT&T merger! At this point I will either walk away or make another attempt to contact a supervisor. But reading some of the forums I have googled are hundreds of customers who are very unhappy with their customer service department. Many customers had larger sums of money taken away from their auto-pay set up. I IMMEDIATELY stopped auto-pay so they can no longer remove funds from my account at their discretion!
I think it's either pot luck in terms of which customer service rep you will be connected to, or it's just a shift in company philosophy since the merger with AT&T.
Good Luck!! Hope you have a much better time than I did!
Only difference this year is that I turned off autorenew earlier in the year. It. Use have triggered something in their funnel.
When all else fails, hang up and call again.
When it comes to CSR's, most if not all are completely outsourced in today's day and age. These companies are measured on a host of metrics, one of which is saves (i.e., a customer calls to complain or threaten to disconnect and the rep "saves" them by offering some pre-approved discount).
To get to the real savings, you have to get to the actual disconnect rep. They are much more empowered to offer you a deal. I will be doing this toward the end of preseason.
Us consumers have supported these giant corporations for decades to the point that they are multi billion dollar companies so getting s bone once in a while or something free is actually quite normal. But I guess not in the planet you live on!!! So go ahead and pay for everything in sight and keep making these companies rich and richer at your expense.
When all else fails, hang up and call again.
Last year I had to call 4 times to get what was a deal. Absolutely hang up if you don't get a good deal.
Because you are a loyal customer?
A few things from a now former employee of ATT.
Nobody gives a flying rats ass about how long you have been a customer.
7/10 customers start the conversation out with "I've been a loyal customer"
Also,The DTV customer service is the same. They may have shut down a few centers,but it's basically the same employees.
Customer loyalty does not really exist. Want to see how far your loyalty goes?
Go two months with out paying your bill😂😂😂
For those that are able to get it free cool...
But it just makes me laugh when people have this false sense of entitlement based on "customer loyalty"
When it comes to CSR's, most if not all are completely outsourced in today's day and age. These companies are measured on a host of metrics, one of which is saves (i.e., a customer calls to complain or threaten to disconnect and the rep "saves" them by offering some pre-approved discount).
To get to the real savings, you have to get to the actual disconnect rep. They are much more empowered to offer you a deal. I will be doing this toward the end of preseason.
The wireless and DTV/ universe departments are completely separate.
If you are a wireless customer,you can order either service through "Sales and Service"
As far as outsourcing goes...The Majority of ATT Sales and service reps are here in the states.
I worked directly for Att for three years. They have a call center in The Philippines and maybe one In Mexico (might have been shut down) and both were vendor centers.
A few weeks back we were having issues with one of our DVR genies and called for service (no issues there in fact they were very helpful) After having the issue corrected I logged on to our account online and notice I was still enrolled in auto renew for the Sunday ticket so I opted to cancel it. When I did a popup came up for 29.99 for 6 months rather than the 46.99 I meant to hit except but instead hit no.
I later called explaining my mistake I believe I spoke with the Sunday ticket department and they said I was eligible for a better deal anyway no messing with contracts Sunday Ticket MAX for 99.99 so I took it. For 100 bucks being able to watch & record all the games in the comfort of my home with friends is nothing and I have no problem paying it.
I personally have had very good customer service with DIRECTV as well signal with the exception of severe storms no problems.
DTV and other companies spent literally millions of dollars to advertise and they heavily rely on their rate of return on these ads. If you are a loyal customer you are already in their system and it takes NOTHING to keep you. Therefore there is NO RATE OF RETRUN. It's a whole lot easier to keep an existing customer and make them happy than to go out and acquire a new one. That's the business model for all companies. If that were not the case then none of these companies would have a retention department.
So if you are going to add to this conversation at the very least be accurate!!!!
Thanks Mook. Will be on lookout...
Because you are a loyal customer?
A few things from a now former employee of ATT.
Nobody gives a flying rats ass about how long you have been a customer.
7/10 customers start the conversation out with "I've been a loyal customer"
With that mentality, it's easy to understand why you were only a CSR and not in a higher level in the company!
Also,The DTV customer service is the same. They may have shut down a few centers,but it's basically the same employees.
Customer loyalty does not really exist. Want to see how far your loyalty goes?
Go two months with out paying your bill😂😂😂
For those that are able to get it free cool...
But it just makes me laugh when people have this false sense of entitlement based on "customer loyalty"
Us consumers have supported these giant corporations for decades to the point that they are multi billion dollar companies so getting s bone once in a while or something free is actually quite normal. But I guess not in the planet you live on!!! So go ahead and pay for everything in sight and keep making these companies rich and richer at your expense.
That's a marketing discount that the company (either the merchant or the manufacturer) is offering. That's not the same is feeling entitled to get it for free. This is more like denting every can of soup before you buy it and then asking for a back-pocket discount on the dented cans.
What ISP do you DirectTV guys use? I could stick with Optimum just for Internet, but it seems cost-prohibitive to the idea of switching. Anything less expensive that you guys have had good experience with?
I live in Wayne, NJ.
What ISP do you DirectTV guys use? I could stick with Optimum just for Internet, but it seems cost-prohibitive to the idea of switching. Anything less expensive that you guys have had good experience with?
I live in Wayne, NJ.
Sounds like your choices are either optimum or Fios. I recall Fios used to bundle with Directv in the past, not sure if they still do.
Thing is, those new customer offers are all on 2 year contracts.
How hard is it to get them to give you Sunday Ticket in that second year when they already have you under contract?
Anyone have experience with this?
This is the second NFL Sunday ticket you have made a stupid comment.
You can stop now.
Mook - What have you been able to find out?