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NFT: Buying a new car - what a pain

Stan in LA : 11/5/2019 2:33 pm
Never look forward to doing this as it takes all day. This time was no different. In an effort to expedite this, I did all my research online, Found the exact car I wanted and the price I wanted to pay. Made an appointment for a test drive in that car with a particular salesman. Figured that would get me out toot suite. Figure again.

First of all, the salesman hadn't come in yet so wait #1.

Second, he had trouble finding the car only to discover it was in detail. Wait #2.

Third, we get to detail and the detail guy had not detailed it yet. Wonderful.

Fourth, although there was no haggle over price salesman takes forever to get the contract to finance and finance takes forever to get the paperwork assembled leading to wait's 3 & 4.

Fifth, I get taken upstairs to finance (no one waiting in the waiting room, yet after a ton of time ("just a few minutes" I was told) nothing happens. Wait #5.

Sixth, the finance guy keeps getting confused with the stack of papers so... Wait #6.

Seventh, I get downstairs and nobody can find the car resulting in wait #7

Finally they find the car give me the fob but no one can find the paper license plates I need (new law in Calif.) so they say they will put the old dealer paper plates saying if I get stopped the registration is in the window.

I drive off shaking my head 5 hours after arrival.

A fun day!

Usually the waits are designed  
Jim in Forest Hills : 11/5/2019 2:37 pm : link
to get you to negotiate more, keep you vested in your own time (I've been here 2 hrs already, want to get a deal done), but it sounds like this wasn't the case. More like a inept dealership. I would have left and had them deliver it to my house.
This is why I only pay cash for cars.  
penkap75 : 11/5/2019 2:42 pm : link
Makes it less complicated when you take away the financing aspect of it.

Dealers hate cash buyers though. They love suckering average joe buyers with financing gimmicks since the average joe only cares about the monthly price and its easy to screw them with all sorts of financing number games.

All the smart people in my life always told me if you can't buy the car outright, then you can't afford it. Financing a depreciating asset is for suckers.
Stan  
figgy2989 : 11/5/2019 2:44 pm : link
Guess you didn't realize that the car dealership was owned by Tiger Woods?

.  
GiantEgo : 11/5/2019 2:50 pm : link
Car sales have a special place in retailing. Where else does one get treated so poorly when buying such an expensive object?
RE: This is why I only pay cash for cars.  
Jim in Forest Hills : 11/5/2019 2:52 pm : link
In comment 14665653 penkap75 said:
Quote:

Dealers hate cash buyers though. They love suckering average joe buyers with financing gimmicks since the average joe only cares about the monthly price and its easy to screw them with all sorts of financing number games.

All the smart people in my life always told me if you can't buy the car outright, then you can't afford it. Financing a depreciating asset is for suckers.


As car prices have gone up ($50k for a minivan) and wages have stagnated the auto loans have increased in length. When I grew up you could finance 3/4/5 years at various rates. These days? There now exist 72, 84 even 120 month loans! And because there are enough stupid irresponsible people out there, these loans are flourishing! Some are calling auto loans the new subprime risk.
Carvana  
phil in arizona : 11/5/2019 3:24 pm : link
and Carmax seem very appealing.

I tried to buy a new car from a dealer one time. They couldn't give me a straight price. I walked out.
Only one way to buy a car...  
rnargi : 11/5/2019 3:33 pm : link
... through a service. I use USAA's service, which is basically TrueCar. Nothing is easier.
Buying a new car is a privelege...  
x meadowlander : 11/5/2019 3:37 pm : link
...most in this world will never enjoy.

Look at it from that perspective.

Yes, the system could be much better. So could DMV.

New cars are fucking awesome. Plain Jane Honda Civic's are as solidly built and more feature-loaded then Mercedes were back when I was a kid.

Enjoy your ride!
My wife bought a car last year  
allstarjim : 11/5/2019 3:47 pm : link
I went with her and negotiated. As soon as I was getting song and dance, bye. Thanks for your time. They contacted me a couple of times after, but were unwilling to meet my price. In the meantime, I was contacting other dealers. I found one in St. Pete, they wasted little time in meeting my price, this was all over the phone and email, and they delivered the car near my house, and in less than an hour all paperwork was done. We were paying cash so that might have helped.

At any rate, after we had the verbal agreement, dealer #1 calls me again and I tell him we have a verbal, THEN he says he can beat that price by another $500...(the one that they would've been "losing money on" if they accepted), we said no, because we weren't going to back out of our deal with the other guy.

Don't let them play games with you. Your best defense against that is their competition, and let them know you'll be contacting other dealers as well.
RE: Only one way to buy a car...  
allstarjim : 11/5/2019 3:49 pm : link
In comment 14665758 rnargi said:
Quote:
... through a service. I use USAA's service, which is basically TrueCar. Nothing is easier.


Most of those, like TrueCar, are designed to benefit the dealer, not the buyer.
RE: Buying a new car is a privelege...  
Bill L : 11/5/2019 3:50 pm : link
In comment 14665766 x meadowlander said:
Quote:
...most in this world will never enjoy.

Look at it from that perspective.

Yes, the system could be much better. So could DMV.

New cars are fucking awesome. Plain Jane Honda Civic's are as solidly built and more feature-loaded then Mercedes were back when I was a kid.

Enjoy your ride!


You can look at literally *any* situation and always say that, "geez, somebody has it worse". But, while car buying is a privilege, complaining is a God-given right.
Carprousa.com  
Antonio Fierce : 11/5/2019 3:59 pm : link
Jerry Reynolds, 2 time chairman of Ford Dealership Association, has a radio show, podcast, and website. Free car advice and no gimmicks. He only works with certain dealers around the US and has dealers in CA, TX, other places. His son died in a car accident years ago and he vows to not let that happen to anyone else because of a poor car buying decision. He gives free advice to people looking to buy a car and doesn't make any money on the deal unlike True car and USAA and Costco (which are all basically True Car). If you don't believe me, price compare with one of his dealers and call me a liar. Low upfront pricing with no haggle. These dealers depend on Jerry Reynolds' recommendations to get sales.
Research what invoice, dealer incentives and holdback are  
Bockman : 11/5/2019 4:29 pm : link
For your target vehicle. Go to the dealership knowing what they can sell it for and dont budge from that price. Say you'll buy the car right now if they give you that price.
Congrats  
cjac : 11/5/2019 4:32 pm : link
on your new car
RE: RE: Buying a new car is a privelege...  
x meadowlander : 11/5/2019 4:42 pm : link
In comment 14665800 Bill L said:
Quote:
In comment 14665766 x meadowlander said:


Quote:


...most in this world will never enjoy.

Look at it from that perspective.

Yes, the system could be much better. So could DMV.

New cars are fucking awesome. Plain Jane Honda Civic's are as solidly built and more feature-loaded then Mercedes were back when I was a kid.

Enjoy your ride!



You can look at literally *any* situation and always say that, "geez, somebody has it worse". But, while car buying is a privilege, complaining is a God-given right.
The thread title sounded like some serious First World Whining to me.
RE: RE: RE: Buying a new car is a privelege...  
Bill L : 11/5/2019 4:47 pm : link
In comment 14665893 x meadowlander said:
Quote:
In comment 14665800 Bill L said:


Quote:


In comment 14665766 x meadowlander said:


Quote:


...most in this world will never enjoy.

Look at it from that perspective.

Yes, the system could be much better. So could DMV.

New cars are fucking awesome. Plain Jane Honda Civic's are as solidly built and more feature-loaded then Mercedes were back when I was a kid.

Enjoy your ride!



You can look at literally *any* situation and always say that, "geez, somebody has it worse". But, while car buying is a privilege, complaining is a God-given right.

The thread title sounded like some serious First World Whining to me.


You did see who the poster was, didn't you?
RE: Stan  
Stu11 : 11/5/2019 6:45 pm : link
In comment 14665656 figgy2989 said:
Quote:
Guess you didn't realize that the car dealership was owned by Tiger Woods?


Nope Kei Igawa
I sell cars  
Steve L : 11/5/2019 8:09 pm : link
I canít believe the horror stories I hear. I sell 20 cars a month and at least 30% are done via text, email or phone. The customer approves a price and goes through our finance department that way too. I donít meet them in person until they come to pick up their car. When they walk in, car is detailed and paper work ready. They are in my dealership maybe an hour. Part of that is the customer going through our tech department to get Their phones paired to the car and learning the vehicle itself.

The balance of my sales, most are there initially for 90 minutes or so to pick out the car, test drive, negotiate and get approved by bank. They usually come back the next day for the car and that takes maybe 45 minutes.

There are exceptions but thatís the norm.
RE: I sell cars  
Jim in Fairfax : 11/5/2019 8:47 pm : link
In comment 14666138 Steve L said:
Quote:
I canít believe the horror stories I hear. I sell 20 cars a month and at least 30% are done via text, email or phone. The customer approves a price and goes through our finance department that way too. I donít meet them in person until they come to pick up their car. When they walk in, car is detailed and paper work ready. They are in my dealership maybe an hour. Part of that is the customer going through our tech department to get Their phones paired to the car and learning the vehicle itself.

The balance of my sales, most are there initially for 90 minutes or so to pick out the car, test drive, negotiate and get approved by bank. They usually come back the next day for the car and that takes maybe 45 minutes.

There are exceptions but thatís the norm.

Kudos to you and your dealership. If only they all worked as you do.

Iíve bought our last 3 cars having come to terms via email/phone ahead of time, and had my financing in hand. But the car prep and document prep still didnít start until after I walked thru the door. So it still ends up being a 2-3 hour process.
RE: I sell cars  
Mattman : 11/5/2019 8:56 pm : link
In comment 14666138 Steve L said:
Quote:
I canít believe the horror stories I hear. I sell 20 cars a month and at least 30% are done via text, email or phone. The customer approves a price and goes through our finance department that way too. I donít meet them in person until they come to pick up their car. When they walk in, car is detailed and paper work ready. They are in my dealership maybe an hour. Part of that is the customer going through our tech department to get Their phones paired to the car and learning the vehicle itself.

The balance of my sales, most are there initially for 90 minutes or so to pick out the car, test drive, negotiate and get approved by bank. They usually come back the next day for the car and that takes maybe 45 minutes.

There are exceptions but thatís the norm.


Volume internet sales are best for new. Last and only new car I negotiated over email. They still tried tricks when I went in to pay. When I went to walk out the door that changed. They still tried to get me to go through stuff like their finance and warranty but just say no. Last 3 cars have been used cash deals, two used minivans for my wife. She will sit there and grind them down, she got them to show her what was on their screen so she could see profit. when my new car hit 13 I bought a 2013 civic with 150k miles for 6k cash from someone who buys them at auction, adds 500, and moves them out. I spent 20 minutes on that one (not counting time at my mechanic to look it over) as I knew what I wanted.
allstarjim: Our Tampa Bay area Giants group meets at the  
idinkido : 11/6/2019 4:48 am : link
Toasted Monkey on ST. Pete Beach for Sunday games. We get the backroom all to ourselves with lots of TVs and sound. What dealer did you buy your car from?
Only in retail car sales...  
jonnyess : 11/6/2019 9:15 am : link
is good old CA$H not embraced by the seller.

This about sums it up.
RE: allstarjim: Our Tampa Bay area Giants group meets at the  
allstarjim : 11/8/2019 12:12 pm : link
In comment 14666418 idinkido said:
Quote:
Toasted Monkey on ST. Pete Beach for Sunday games. We get the backroom all to ourselves with lots of TVs and sound. What dealer did you buy your car from?


Sorry for the delay, just seeing this...it was AutoNation I think in Pinellas Park, actually. Toyota dealer.

I've known about Toasted Monkey, it's just so far from me. I live in Brandon, so that's a hike, and I definitely wouldn't want to drive home after.

Maybe one day I'll stop in. I did help push a bar to become a Giants bar near me...The Forge in Brandon. They know have my Giants flag hanging in their bar.
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