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NFT: Trouble with Comcast/Xfinity.....

sober297 : 1/14/2020 1:49 pm
anyone experience routine outages via this service?
specifically internet/telephone connectivity.
I have.  
Jan in DC : 1/14/2020 2:01 pm : link
There was a couple weeks a while back where I had some outages. If you're looking for compensation, calling and talking with someone is the best way to go about it. I tried to chat with someone and they just apologized and we got "disconnected".
RE: I have.  
sober297 : 1/14/2020 4:01 pm : link
In comment 14778859 Jan in DC said:
Quote:
There was a couple weeks a while back where I had some outages. If you're looking for compensation, calling and talking with someone is the best way to go about it. I tried to chat with someone and they just apologized and we got "disconnected".

OK
Have them come out  
AnnapolisMike : 1/14/2020 5:46 pm : link
Probably a power issue somewhere along the lines or at the street. A bad connection at the street gave us issues for a week. Comcast's equipment needs the proper signals
I had a similar issue with Optimum  
ChathamMark : 1/14/2020 7:31 pm : link
a few months back. Had to fight for them to come out. Ends up an signal amplifier was out a few blocks away.
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