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NFT: PPE surcharges.

Bubba : 11/16/2020 1:11 pm
I had a dentist appt tomorrow for routine cleaning etc. Received a call today to discuss protocols. I.e. call when arrived stay in parking lot until called etc. She then says there is $10 PPE surcharge in addition to regular charges. When asked what that was she advised its for the cost of masks, gloves and visor. I said but your staff always wore masks, gloves and visors before covid. She said sorry this is our policy.

I cancelled the appt.

Anyone else hearing these things with other businesses?
Yep  
Danny Kanell : 11/16/2020 1:14 pm : link
They did it at our dentist. Then it made it's way to the local school Mom's facebook group. I almost felt bad for them at how much vitriol they took from all the crazy moms. They changed their tune fast and removed the surcharge.
...  
kicker : 11/16/2020 1:15 pm : link
It hints at (potentially) two things: (i) slower-than-normal foot traffic, and they need places to increase revenue; or (ii) potentially slightly less-than-sanitary pre-COVID practices, where now they have to use more sanitary equipment.

For a dentist, that is BS, go find another one.  
penkap75 : 11/16/2020 1:16 pm : link
I'm a doctor and I'm jealous at the amount of crap Dentists can get a away with since they are not as regulated as my profession is. And these guys couldn't get into the med school, but have they last laugh over us stupid docs.
RE: For a dentist, that is BS, go find another one.  
Ben in Tampa : 11/16/2020 1:29 pm : link
In comment 15047768 penkap75 said:
Quote:
I'm a doctor and I'm jealous at the amount of crap Dentists can get a away with since they are not as regulated as my profession is. And these guys couldn't get into the med school, but have they last laugh over us stupid docs.


Sounds like you should have gone to dental school
Im in the PPE business  
olivert1985 : 11/16/2020 1:32 pm : link
It is not BS. This industry has seen 300+% rise in cost on goods due to many reasons. Supply, cost of raw materials, labor increases, transport costs. This is going to be standard until things calm down.
Lotta fuss over $10  
UConn4523 : 11/16/2020 1:33 pm : link
good luck finding a dentist that you like over your current one.

I’d gladly pay the $10. They are getting crushed by COVID, it’s the least I can do. Do you not tip on your takeout too?
RE: RE: For a dentist, that is BS, go find another one.  
penkap75 : 11/16/2020 1:34 pm : link
In comment 15047801 Ben in Tampa said:
Quote:


Sounds like you should have gone to dental school


I actually wanted to when I was kid in grade school because I thought my dentist was cool. But all the adults told me I was underachieving if I went to dental school. Stupid me for listening to the adults.
RE: Lotta fuss over $10  
aimrocky : 11/16/2020 1:38 pm : link
In comment 15047814 UConn4523 said:
Quote:
good luck finding a dentist that you like over your current one.

I’d gladly pay the $10. They are getting crushed by COVID, it’s the least I can do. Do you not tip on your takeout too?


Hahaha, I was thinking the same thing as well. Sure, it's nickel and diming, but I'm in Procurement and purchasing PPE. I see the costs all along the supply chain, and the prices if you're not buying in bulk. I wouldn't throw up a fuss over $10.
Penkap75  
Payasdaddy : 11/16/2020 1:38 pm : link
Wife is a dr and to listen to the crap the nurses get away with in NorCal annoys me
They strike and promote themselves all the time
Yes. They work their asses off but obviously so do docs
Yes. Dentists get away with a ton and a lot sure do get paid a ton
We hope for COLA adjustments every yr, that’s about it
I have a few friends that are dentists  
UConn4523 : 11/16/2020 1:40 pm : link
they all could have been doctors but just weren’t interested in that. Plus the money in dentistry is absurd if you get the right practice.

It’s a largely unregulated industry which is why when you find a good one you stay put. $10 isn’t enough to make me move on from someone I’m comfortable with especially since the $10 isn’t frivolous - they are going through supplies like water.
My dentist was doing the same  
japanhead : 11/16/2020 1:40 pm : link
-- but it was a 20$ charge. They were effectively closed from mid-March through mid-June so maybe it's an attempt to claw back some $$ but the PPE costs are real.
RE: Im in the PPE business  
kicker : 11/16/2020 1:41 pm : link
In comment 15047811 olivert1985 said:
Quote:
It is not BS. This industry has seen 300+% rise in cost on goods due to many reasons. Supply, cost of raw materials, labor increases, transport costs. This is going to be standard until things calm down.


Absolutely this; but at least from what I inferred from the OP, the dentist's office did not suggest this (or, if they did, it was done poorly).

I think consumers are willing to eat some cost passthroughs by medical providers at this point; I would also expect that the providers would be open about it, rather than tacking it on the day before the procedure.
RE: Lotta fuss over $10  
widmerseyebrow : 11/16/2020 1:41 pm : link
In comment 15047814 UConn4523 said:
Quote:
good luck finding a dentist that you like over your current one.

I’d gladly pay the $10. They are getting crushed by COVID, it’s the least I can do. Do you not tip on your takeout too?


Exactly. The last thing they want is to piss customers off so you can bet any extra charges are out of pure necessity.
I go through about 1 1/2 cases of gloves a week  
smshmth8690 : 11/16/2020 1:50 pm : link
at work. I did pre-covid as well, but now that $35 case of gloves can be as much as $70-80, and you have to take what they have. I order vinyl, because of latex allergies, but will settle for any type now.
These guys lost a ton of business  
ZogZerg : 11/16/2020 1:59 pm : link
I wouldn't fuss over a $10 fee for twice a year visit.

Besides, this will be nothing once the real covid bill hits everyone.
For what's it worth  
montanagiant : 11/16/2020 2:01 pm : link
All that PPE equipment they have always used has had their prices raised quite a bit
My dentist hasn't done it.  
Red Dog : 11/16/2020 2:07 pm : link
I asked about it last spring when I was due for a cleaning, and was told that they hadn't done it yet.

But if they did tack on another $10, I would gladly pay it because I value my dentist and his assistants a great deal.

My grandfather and his father were both dentists, and I've been going to the dentist regularly ever since I can remember. As a result, I am VERY picky when I choose my dentist. I want a guy who knows what he is doing, is a real craftsman, and doesn't try to shove extra charges or unneeded work (or x-rays) down my throat all the time like some dentists I have seen. My dentist and his wife are both DMDs (an MD who specializes in dentistry), charge a bit less than many others, and offer cash discounts on some services like X-rays for non-insurance patients. So if my dentist says he needs an extra $10 to cover the now-required extra PPE, he's going to get it from me with no argument because I know he's not gouging me like the dental factory that my wife uses because it is convenient.
RE: For a dentist, that is BS, go find another one.  
10thAve : 11/16/2020 2:22 pm : link
In comment 15047768 penkap75 said:
Quote:
I'm a doctor and I'm jealous at the amount of crap Dentists can get a away with since they are not as regulated as my profession is. And these guys couldn't get into the med school, but have they last laugh over us stupid docs.

Anti-dentite.
There  
mitch300 : 11/16/2020 2:38 pm : link
Are two sides to the story we all need to think about. Yes PPE is more expensive and the business needs to add the cost to the consumer. However, when in reality they are adding more to the cost than it actually cost for the PPE, that’s not being honest. Just say due to decrease in revenue due to Covid we have to raise our prices. But, my main point is maybe the OP lost his job or HIS business lost revenue and he needs to tighten his belt. It sucks all the way around.
Restaurants are adding in surcharges  
UConn4523 : 11/16/2020 2:56 pm : link
businesses need to do what they have to in order to stay in business. While the $10 may not be the actual cost of the pair of gloves, sanitizer, etc you also have to consider the time they are taking each day (including in between each patient) to fully sanitize. Labor isn’t free.

I don’t really see much of problem here. If you don’t want to pay it that’s completely fine, but this isn’t a business trying to fuck you out of $10 - they aren’t making anywhere near their normal profit margins and their costs on materiel have gone way up.
It's not that easy (I don't think) to find a new dentist that you like  
Bill L : 11/16/2020 2:59 pm : link
Ours basically fired us. Said that due to COVID (???) they are no longer taking our shitty NYS civil servant dental insurance. Also said they have great prices if we just want to pay for it ourselves. I don't want to do that, but it's not been easy finding a replacement dentist that takes our shitty NYS civil servant insurance and with whom we are comfortable.
Mine didn't do that  
Mike in NY : 11/16/2020 3:03 pm : link
But they are now asking if you have been out of the state or been in contact with anyone who has been out of the state within the last 2 weeks. They directed me to call when I arrived in the building parking lot. When I was allowed to enter I had my temperature taken and directed where to sit.
My dentist does the same.  
Matt M. : 11/16/2020 3:03 pm : link
Interestingly, about a week ago, I got a letter from my health insurance carrier about this practice and that patients on their plan are NOT to be billed for any PPE related or other COVID related surcharges. I don't know if they have reimbursement to doctors for these or it's just an FYI.

But, dentists, apparently get away with billing for stuff like this. In general, dental coverage is BS. In my experience after having been through several different dental carriers through different jobs. It doesn't matter who the carrier is, how much I or the employer have paid. The coverage, or lack thereof, is all the same. They all cover the minimum items and all reject the same things. For example, all carriers seem to only cover basic tooth fillings for a cavity that no dentist still uses. They do not cover commonly used materials. They do not cover a lot of common procedures. As a result, a lot of dentists play fast and loose with billing.

For example, when my oldest was recommended for braces, we took him for free evaluations at 4 different orthodontists; 2 in network and 2 out of network. We ended up going with an out of network. Not the only factor, but certainly part of it, was they were cheaper than the only in network office we liked. All 4 had an almost identical course of treatment. We got 4 different quotes, all with very different charges that were not covered by insurance. The in network doctors seemed to charge for more common items that the carrier doesn't pay for and/or charge more.
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