I believe the hotel was built in 2018 and as such featured very impressive grounds and amenities. It's an upscale all-inclusive resort tailored to families and couples, much different than the typical Spring Break Cancun experience. We really enjoyed it.
To Bubba's point, its somewhat similar to Disney in that there are a handful (5-7?) of theme/nature parks owned by the Xcaret group, of which hotel guests are granted free admission and transportation service to each. It adds more of an adventurous angle to an otherwise luxurious vacation.
As I stated earlier we go at least once a year. The crime issue is overstated. Sure there is gang activity but it is rarely inside the city limits. Granted my wife and I are a little older and do not do the night time club scene. The major resorts and their excursions are extremely safe. In addition to their own security the feds regularly patrol the beaches. Like any city in the world, US included, just got to use common sense when traveling.
I’ve been to all of those: Cancun, Akumal, and Playa del Carmen. All good but I’m not a Cancun guy. Too spring breaky. The others are good. Go to Xcaret or Xel-ha, fun places.
But for the most relaxing, check out Isla de Mujeres. Island a short ferry away. We stayed at Hotel Mia Reef. It’s like on its own private mini-island on the island. It was nice, food good, beautiful beaches. Was there in ‘19. There’s a nice town you can walk to, go fishing, diving, etc.
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