This has to be one of the most frustrating experiences I have ever been through. Bit of a backstory. I had a watch which I never wore that was practically brand new. I decided to see what it was worth on the secondary market. I had the original paperwork and box. I went through Chrono24 and listed the watch and after couple of weeks, I got an offer. After some negotiating, we came to a price I was happy with. I followed the steps outlined by Chrono24 and shipped the watch via my local UPS store. I obviously purchased insurance and had it shipped overnight. This cost over $300 in itself. Insurance was set to cover the cost of the watch. This was on a Friday and it was set to be delivered by noon the following day.
I tracked the package and saw it made it the destination city but saw it didn't get delivered on time. Rather, I got called Monday from the buyer asking me if I had shipped something else out that day and the shipper made a mistake because instead of receiving the watch, he received a briefcase. I immediately called the UPS but was told I couldn't open a claim since the watch was shipped via the UPS Store's account. I then spoke with the UPS Store who opened a claim.
They requested pictures from both myself and the buyer on what I shipped and what he received, especially the box. It was clear the boxes were not the same from the size and shape. I thought this would be clear cut case, but it's been 4.5 months of me requesting updates (finally got a POC that would speak directly with me) and getting very basic answers. There seems to be literally zero communication between the different departments at UPS.
Finally at the end of December, I got an email stating that the claim was approved and a check was to be cut the following day. I waited about 10 business days but still no check. I thought maybe holidays might have caused a delay. I finally get in touch with UPS HQ and they inform me that the claim was voided. No information added to the case. I tried contacting the claims department but was told once again that they couldn't provide any information to me. Got ghosted by the POC I was speaking with.
Its been couple of weeks and I still can't get a real update. The UPS Store manager is trying to get information.
BTW, Chrono24 are doing their own investigation. I've reported to the local PD for a police report. I also called my homeowners insurance. Found out that if the claim is denied, they could only pay out 2k which means I lose out in over 3k.
Sorry for the long rant, but man this has been frustrating. More than the money, I just feel like I've been had. Anyone else ever experience something like this with UPS? Any advice?
I will never, ever give them any of my money.
These CEOs don't want to hear from you and want you and your problem to go away.
Goid luck
Goid luck
You probably already know this but the UPS Stores are individually owned franchises. They are who you actually did business with. You paid them, purchased insurance through and contracted to ship your package for you. They are ultimately the ones responsible and why it may be worthwhile taking them to small claims court. It’s nit good enough that their manger just tried to assist you, they bear responsibility. Get your money from them and let them worry about trying to get the money back from UPS corporate
Quote:
I would consider taking the UPS Store that you paid to ship it to small claims court. Even a letter to them of your intent of having to do that as being your regrettable last resort may get you paid.
Goid luck
You probably already know this but the UPS Stores are individually owned franchises. They are who you actually did business with. You paid them, purchased insurance through and contracted to ship your package for you. They are ultimately the ones responsible and why it may be worthwhile taking them to small claims court. It’s nit good enough that their manger just tried to assist you, they bear responsibility. Get your money from them and let them worry about trying to get the money back from UPS corporate
I was really hoping to avoid this route, but may be necessary. Tough especially since I've become friendly with the store manager. Thanks for the advice.
Eventually got the phone two months later once it was back in stock. Such a headache.
Eventually got the phone two months later once it was back in stock. Such a headache.
Next time in a case like that you should dispute the charge with your credit card company.
Quote:
In comment 16021300 steve in ky said:
Quote:
I would consider taking the UPS Store that you paid to ship it to small claims court. Even a letter to them of your intent of having to do that as being your regrettable last resort may get you paid.
Goid luck
You probably already know this but the UPS Stores are individually owned franchises. They are who you actually did business with. You paid them, purchased insurance through and contracted to ship your package for you. They are ultimately the ones responsible and why it may be worthwhile taking them to small claims court. It’s nit good enough that their manger just tried to assist you, they bear responsibility. Get your money from them and let them worry about trying to get the money back from UPS corporate
I was really hoping to avoid this route, but may be necessary. Tough especially since I've become friendly with the store manager. Thanks for the advice.
John, I can certainly appreciate that, I personally don’t like to sue or take people to court, I’ve had instances where I was told I should yet I’ve never done so. But when it comes to a simple business transaction like this they should take care of their customer. I was self employed for most of my working life and I can’t recall all the times I absorbed a loss that wasn’t even my responsibility because I emphasized with my customer and wanted to take care of them.
Again just even the threat of “I would really hate to have to do this, but I feel I’ve been more than patient and I feel I’m left no other choice” might get you your money. I’m assuming they would have a easier avenue of recourse with UPS corporation to get back the money. But regardless I’m the end you are their customer and were wronged. They should take care of you