NFT: Verizon wireless and Fios

The worst customer service

They don't give a shit. They are all too big.

In comment 16126995 ElitoCanton said:

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They don't give a shit. They are all too big.

I don’t know about being too big, I think in todays environment, these companies are cutting costs and trying to save money anywhere they can. Clearly, it’s affecting the product.

with Verizon wireless connectivity, but I live near the Verizon headquarters and cell service is excellent.

As far as customer service, be glad you don't have Optimum internet. They are abysmal. I switched from FIOS to Optimum about a year ago, and was astonished how poor/non-existent the Optimum customer service is.

In comment 16126995 ElitoCanton said:

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They don't give a shit. They are all too big.

Mom & Pop telecom is your solution?

The routers required for the new boxes are definitely poorer than the original Fios router I had in my house. The whole home setup is buggy.

Haven't noticed anything on the actual mobile service.

So, I just tried running a speed check on my Verizon Fios service using my iPad. it tells me it failed because I'm not connected to the Internet. I check settings and I am connected and I'm on BBI. I think I'm going to cut the cord.

A few months ago, I switched from Verizon wireless to TMobile and have saved some nice money but TMobile gave us some freebies like Netflix and Apple for free as long as we keep TMobile. Service is about the same as Verizon.

that they are doing equipment upgrades in our area for the network which could affect coverage. Could be that.

Doesn't give a shit about anything other than the bottom line

A few times a week we have a WiFi connection to the router, but no internet. Every time I turn off WiFi on my laptop and turn it back on and it connects right away.

As well

and it has been an awful decision. I hated Spectrum but at least it always worked. Fios stinks, their cable box stinks, the internet is shoddy. I don't know how it got all these good reviews.

Wireless if I had any connection issues they are minor.

Customer service is bad though.

In comment 16127891 Essex said:

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and it has been an awful decision. I hated Spectrum but at least it always worked. Fios stinks, their cable box stinks, the internet is shoddy. I don't know how it got all these good reviews.

Tbh, I've heard all that about Spectrum. Im in a local FB group and there are always complaints about Spectrum's internet. I have Verizon and I will agree the past few weeks have been dodgy but I've never had an issue until now. I'm no Verizon fanboy but thats been my experience. And yes their customer service is designed to frustrate you. It sucks.

They're about to deliver it in my town and I'm fired up to get Fios back. Had it for 10+ years in NY, but nothing but Optimum here (legacy Cablevision, yuck) at my house in NJ.

In comment 16127916 Jim in Forest Hills said:

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In comment 16127891 Essex said: Quote: and it has been an awful decision. I hated Spectrum but at least it always worked. Fios stinks, their cable box stinks, the internet is shoddy. I don't know how it got all these good reviews. Tbh, I've heard all that about Spectrum. Im in a local FB group and there are always complaints about Spectrum's internet. I have Verizon and I will agree the past few weeks have been dodgy but I've never had an issue until now. I'm no Verizon fanboy but thats been my experience. And yes their customer service is designed to frustrate you. It sucks.

Literally 5 times out of 10 I turn on the box and I get a message "unsupporable signal" or something like that and it takes 4 to 5 minutes to get a signal. It is frustrating. I try to call someone and I can never get through. I am at my wit's end with Fios.

Switched back to Optimum a few years back and haven't had a problem with Optimum since.