NFT: Post purchase store surveys?

Yes.

Do the companies learn anything from your specific singular survey answers?

Not really.

Do the surveys provide meaningful insights in the aggregate?

Yes, generally.

Unless there is a real reason for answering - e.g. the salesperson or phone rep was especially good or solved a potential problem, I generally ignore. I am especially cautious about medical opinions -- could a favorable review be used against you if someone subsequently sues for malpractice? In terms of products, I would not review unless I used the product on a long term basis.

I really don't believe in leaving negative reviews - there is a risk in that. I follow the advice ..."if you don't have something good to say, don't say it". Most negative reviews come off sounding like someone was having a bad day or just being "crabby" for the sake of being spiteful.

I get them from my bank after a visit. Annoying.

When I go into a bank, which is rare, "Would you be interested in a new HELOC?

Every time I go to a car wash "Would you like to subscribe? You would save 50% on a car wash if you get it washed more than 3 times a month!"

Would you like to leave a tip for fast food service? Fuck no!

Leave me the fuck alone

From someone that administers surveys for a big company.
Do they get something out of it.
Sometimes, they do, if they are doing it for the right reasons.
Most of the time, these surveys are a way for the execs to quantify service. Execs like to put numbers to things, so they can rank stores, associates, etc.

If I don't have much to say, I don't answer.

No surveys ever. Never even think about it

When I trouble shot and use the app to self service and reboot the modem.

And then get an email AND A TEXT asking how my interaction was with customer service 😂

but they often want you to leave your review publicly and with your real name out there. Never felt the need to put my real name out in the world like that.

Oftentimes their canned responses don't fit the answer I want to give, so I won't answer. That's bad questionnaire writing. Sometimes I stop doing business with the company in question.

Also how the hell am I going to answer whether or not I am satisfied when I won't know if I am or not for several days or longer. I was once called by a company to see if I was satisfied with the service that their sub-contractor provided when I hadn't even heard from their sub yet. I don't do business with them any more either.

Speaking as a retired management professional, this kind of bullshit has zero real value for any company.

about your willingness to engage.

Albeit I'm a bit unusual as in I own 2 smart phones. One cheapie to locate my primary that I'm always loosing and the primary to place outgoing calls and text messages ONLY. I do not respond to ANYTHING incoming, NOTHING. Folks who are important to me know how to reach me.

And none of my phones have ever been used for the web...do so and you expose yourself.

by everyone. About what I expected.

Guess it is a get of my lawn moment or old man screaming at clouds.

to use them to complain about something than give praise.

People expect good service/products so when they get it, it's not a big deal.

When they don't get it, then they want to rant and they are usually hoping that the company will do something to appease them.

But, there is something to be learned even if you were not approached by an employee for help. That alone may tell them that store or all stores need re-training, different sales practices, etc.

a commodity.